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Tried removing fuse 19 as suggested above.
No difference, notice now been on screen for nearly 4 months. Car will go in for two year service in a couple of weeks so hoping the dealer can resolve this problem.
Hope this is a not what will happen when 3.0 comes along!

The problem is still there after nearly two months now I thought it needed a longer drive time but that's doesn't seem to be the case as I've just returned from a 500 mile trip to the west country with the notice still there
Interested in trying the fuse trick. Which fuse is it?

Thanks for your suggestion. I've tried that several times but still comes up with same message Been going on for a month now. An I the only one with this issue?

Hi, I'm sure this has been asked before but I can't find an answer. Will this update ever finish? I've had this notice for weeks now and nothing appears to be happening. Do I just wait our is there some positive action I can take? Can't see any way of cancelling the update and starting again Any adv...

Strange how this software "works"! After two days not connecting, is now connected again this morning. Ah well, of it happens again in the next two weeks I'll still take it back for the dealership to play with. Thanks for the replies. On a positive note, my Zappi timed boost charge worked ...

Had the update to 2.1 with no problem about 2 weeks ago. Not driven the car much since but today when I got in the infotainment screen showed "loading connection status" message for about 30 second followed by "unable to load connection status" message. The phone strength bars on...

I've been through this exercise with my change from Nissan Leaf to ID3. I bought an adapter which works fine with my wife's Peugeot e208 but did not work with the VW! Most sellers of the adapters do not that they don't work with BMW cars and being a German manufacture it's not surprising that it fai...

I struggled for a couple of weeks with exactly the same problem. None at VW digital or dealer could solve the issue. In the end I simply created a new account and the car then gave a new QR code and the app now works again. The only downside is that my We charge account is still registered to my old...

Thanks for your reply. It's getting worse. I tried to reset the car to factory default which failed because the error message said that the connection between the car and We Connect cannot be deleted. I then got an email from VW saying account has been removed from the car and if I want to re-establ...

Hi The car is going great apart from two issues: 1. My app is frozen. I got it registered OK but now it won't update or allow me to pre-condition the AC. I've tried reinstalling the software and rebooting the car software but nothing happens. When I try to heat up the car via the app I get an error ...

Sorted. Needed to delete and reinstall the app.

I've tried to enroll my we connect Id but continually get the message " Sorry, something went won't while connecting to We Connect." Please try again later. This is with perfect 4G signal and had been happening for two days now.
Any help please?