Software update failure

Faults and Technical chat for the Volkswagen ID.3
Ken70
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Joined: Sat Nov 13, 2021 10:46 am

Post by Ken70 » Sat Nov 13, 2021 10:57 am

According to the garage they are having a lot of users having to use the garage to update. I have mine booked in weeks time. The current failures stop the lane assist and front parking.

scott28tt
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Post by scott28tt » Sat Nov 13, 2021 12:03 pm

The 3 front assist systems going offline while part 1 downloads and installs is entirely normal, most definitely not a failure.

If those systems don’t work AFTER part 1 has finished installing, that’s a problem.

This is not only documented in the email sent to owners asking them to accept the update for their car, but also here: https://www.volkswagen.co.uk/en/owners- ... e-2-3.html
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simonmaskell
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Post by simonmaskell » Sat Nov 13, 2021 10:00 pm

Be nice to have the opportunity for it to fail,8 weeks after accepting email still no 2.3 for me

G43FAN
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Post by G43FAN » Sun Nov 14, 2021 8:45 am

simonmaskell wrote:
Sat Nov 13, 2021 10:00 pm
Be nice to have the opportunity for it to fail,8 weeks after accepting email still no 2.3 for me
Nor me, and after wo weeks of emails escalated to their 'Tech' team a laughable description, I just the standard emails explaining that I need to start the update from the Goodbye screen. Seriously pathetic and I'm now having regrets about buying the car if I have to spend this much time driving around waiting for an update that will only start if I meet all the criteria of, driving on a specific (yet unidentifiable) day with they are now saying 3 bars or more 4G connection the car needs over 50% charge (but cannot be charging) and now apparently I have to turn the lights off also. Some cars got this update nearly 2 and a half months abo, thid doesn't bode well for the quarterly update program,
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simonmaskell
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Post by simonmaskell » Sun Nov 14, 2021 9:06 am

Yeah I have had lots of emails with them too. My favourite response was when they told me my ID3 was registered for the update in the first line of the email. Also that they hoped I was enjoying my VW Passat in the last line.
I would have loved to be in the meeting where some bright spark came up with the idea,let’s poll the cars once a week and make it impossible for anyone to know what day it’s meant to be.
It’s not so much even that, it’s the communication. If it’s longer than six weeks why not say and stop babbling about version 3 when significant numbers of customers haven’t even got 2.3.

Hypercube
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Post by Hypercube » Thu Nov 18, 2021 7:00 am

Our ID3 has repeatedly tried to download and apply the software update over the air.

Fails with error 91CA_82 Please contact your workshop.

Not been able to get a workshop appointment as yet.

Unfortunately, each time the car has been driven since it appears to try the download again; this switches off many of the safety aids.

Also noted that the SOS system reported a failure several weeks back. Perhaps that is something to do with it.

Pretty poor experience so far. Has anyone else had this happen?

MotMot
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Joined: Fri Jun 11, 2021 2:04 pm

Post by MotMot » Thu Nov 18, 2021 8:15 am

The SOS failure was a hardware issue on mine. Needed a new module. Suspect this could be stopping the update happening. Get it booked in it was a two hour job.

Hypercube
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Post by Hypercube » Thu Nov 18, 2021 5:40 pm

Thanks for the tip.

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Splitty
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Post by Splitty » Thu Nov 18, 2021 7:15 pm

You have to wonder how they came up with this update process, it's not like there are that many cars on the road, apparently they are aiming to produce 330,000 cars (ID. 3, ID. 4, ID. 5, Cupra Born & Q4 ) a year, it's unlikely they met that target this year due to shortages.

Therefore the load on the backend servers can't be that great and anyway they are using Microsoft Azure as a backend so it should be able to scale. If Google or Apple tried updating phones/tablets or laptops like this there would be outrage. Yet as purchasers of items that cost substantially more than a phone we are expected to put up with a sub standard update process that has so many conditions required to work, some users will just be left out in the cold or end up at the dealers trying to get a bricked car fixed.

Whoever was the product manager on this, they should be fired.

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Daveion
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Post by Daveion » Thu Nov 18, 2021 8:13 pm

I'm not that tech savvy but even to me it does seem antiquated. Motive? Its what I would do if field tests revealed that there were going to be problems. Keep the roll out slow and anomolies manageable. I cant think of any other reason.
Any other reasoning?
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