Charging problems - Not starting

[Dippingsauce]

Hi all!

A few weeks ago my partner had some trouble with charging our ID.3. At gave some errors and didn't start the charge (public charging LED ring blinking, the LED at the carsocket turning red, etc.)
She couldn't get it to work anywhere, but when she got home and I tried it out (put some effort in inserting it properly) it started again.
At the time I figured that either it actually wasn't connected properly (which in that case is apparently very easy to accidently do?) or it had something to do with the software update that I discovered was installed around the same time.


Fast forward a few weeks further: This morning it turns out the charging operation failed to start agáin. This time however it was me who plugged it in last night: I sáw the operation starting, LED turning green, charging station LED turning on, screen saying its charging, etc etc. On my chargingsupplier's site I can also see that yes: It's been registered and was plugged in for 8 hours, yet no power was used. So apparently the operation was stopped immediately after I locked the car and went home.

Reading this the cases honestly seem unrelated since I had no errors... but then why didn't it charge? Since the car is used for my partners business it's a big problem if this keeps happening and it's really stressing me out. Anyone ever heard of these problems before? Any help is greatly appreciated!

[monkeyhanger]

There's a lot of variables here. If you're using the car and the charger for scheduled charging then you need to stop doing that. Set times with your charger and the only thing to set in the car us tge upper charging threshold e.g. stop charging at 80% unless going on a range busting journey.

What charger do you have? Some have proved to be really troublesome and some seem no bother at all.

What software is your ID3 running? Presuming it's either 2.0, 2.1 or 2.3. If you're stuck on 2.0 then you need the dealership to get you up to 2.1 with a warranty update.

[Dippingsauce]

There's a lot of variables here. If you're using the car and the charger for scheduled charging then you need to stop doing that. Set times with your charger and the only thing to set in the car us tge upper charging threshold e.g. stop charging at 80% unless going on a range busting journey.

What charger do you have? Some have proved to be really troublesome and some seem no bother at all.

What software is your ID3 running? Presuming it's either 2.0, 2.1 or 2.3. If you're stuck on 2.0 then you need the dealership to get you up to 2.1 with a warranty update.

Thanks for the reply mate. I'm not using any scheduled charging so there shouldn't be any issue there.
I have no personal charger, this is one of the public ones near our place, never had any problems with it.

I'll check what software I'm running. It's an ID.3 from december 2020 but since we bought it 2 months ago I'd figure the software was updated to a recent release.
You say I need my dealership to update it from 2.0 to 2.1. The car can't update itself to new major releases then?

[G43FAN]

If you've had software updates to the car as you sate in OP (assuming we're not talking about a quick update to the manual) then you are likely to be on 2.1 or even 2.3 by now. Have you any idea how long the update took?

Some chargers have an initial handshake issue and need you to hold the cable firmly into the port until they have started charging. They then continue after that.

[Dippingsauce]

If you've had software updates to the car as you sate in OP (assuming we're not talking about a quick update to the manual) then you are likely to be on 2.1 or even 2.3 by now. Have you any idea how long the update took?

Some chargers have an initial handshake issue and need you to hold the cable firmly into the port until they have started charging. They then continue after that.

Ah I didn't realize there was a difference between the software updates the car does itself and the bigger ones, sorry about that.

Since the charger díd see my car was plugged in for the entire night I honestly think it'll probably just work if I re-insert or hold the cable a bit more firmly as you say. I'll try this afternoon and see what the car does when I lock it as well.

[monkeyhanger]

Where are you charging overnight if not at home? Those Podpiint chargers at Tescos and tge like require you to sign in on the podpoint app for the charger ID, or they sever the connection after5 mins and won't charge. Just wondering if you've used one of those , plugged in and left it.

[Daveion]

Where are you charging overnight if not at home? Those Podpiint chargers at Tescos and tge like require you to sign in on the podpoint app for the charger ID, or they sever the connection after5 mins and won't charge. Just wondering if you've used one of those , plugged in and left it.

They give you fifteen minutes to CONFIRM CHARGE if it's the Tesco ones.

[monkeyhanger]

Where are you charging overnight if not at home? Those Podpiint chargers at Tescos and tge like require you to sign in on the podpoint app for the charger ID, or they sever the connection after5 mins and won't charge. Just wondering if you've used one of those , plugged in and left it.

They give you fifteen minutes to CONFIRM CHARGE if it's the Tesco ones.

It's another bit of faff that really does not make it worthwhile to plug in while you shop, especially when it's a quick shop (who spends an hour in a supermarket anyway).

I suppose if Tescos wanted to kick you off after an hour, it should be easy for them to implement. At the moment, fitting a token number of these chargers at each site ticks a box for its environmental credentials. Given the number of.EVs has exploded in the last 3 months where I am, these free public charging points are going to be harder and harder to connect to without waiting in a queue. Always makes me laugh when I see the Costco 7kWh ones being used by some £80k EV beast that'll do 2 miles per kWh, but you have to go through to the tyre changing bit to ask them to switch them on, only to get 14 miles of charge if they're there an hour. The richest people are often the tightest people.

[Deleted User 192]

Where are you charging overnight if not at home? Those Podpiint chargers at Tescos and tge like require you to sign in on the podpoint app for the charger ID, or they sever the connection after5 mins and won't charge. Just wondering if you've used one of those , plugged in and left it.

They give you fifteen minutes to CONFIRM CHARGE if it's the Tesco ones.

It's another bit of faff that really does not make it worthwhile to plug in while you shop, especially when it's a quick shop (who spends an hour in a supermarket anyway).

I suppose if Tescos wanted to kick you off after an hour, it should be easy for them to implement. At the moment, fitting a token number of these chargers at each site ticks a box for its environmental credentials. Given the number of.EVs has exploded in the last 3 months where I am, these free public charging points are going to be harder and harder to connect to without waiting in a queue. Always makes me laugh when I see the Costco 7kWh ones being used by some £80k EV beast that'll do 2 miles per kWh, but you have to go through to the tyre changing bit to ask them to switch them on, only to get 14 miles of charge if they're there an hour. The richest people are often the tightest people.

The "claim" window is a Pod Point thing, not a Tesco thing.

[Daveion]

This thread polarises opinion without fail.
I come back to a basic principal as an BEV owner.
If you are near to a source, plug-it-in.
If it takes 60-90 seconds to do that its the thing to do even if its for 30 mins.
Its not about being free but if it is then all the better.

[monkeyhanger]

This thread polarises opinion without fail.
I come back to a basic principal as an BEV owner.
If you are near to a source, plug-it-in.
If it takes 60-90 seconds to do that its the thing to do even if its for 30 mins.
Its not about being free but if it is then all the better.

Takes longer than 90s to get the lead out of the boot, remove it from its cloth bag, uncool it, plug in both ends, get on the pod point app and register the connection on the app, and then unplug, coil that lead back up and get it in the bag, then in the boot. For a 20 min stop at Tescos, not worth the bother to me, far handier plugging in to the tethered charger at home.

[Daveion]

Great. You do what you do and I'll do what I do. What I don't like on the forum is when it gets personal....and it often does.

[G43FAN]

I haven't been heating my cable, maybe that's where I am going wrong...

I have used my Type 2 cable twice.. both times at Costco, once because it was all new and I thought I would try it. The only other time I bothered, I was using the Opticians there and knew I would be at least an hour, the round trip for me is about an hours charge worth at 7kW.. but most of the time I don't bother, the cable is neatly coiled into the gap with the tools and tyre inflator.

[Deleted User 192]

I have used my Type 2 cable twice.. both times at Costco, once because it was all new and I thought I would try it. The only other time I bothered, I was using the Opticians there and knew I would be at least an hour, the round trip for me is about an hours charge worth at 7kW.. but most of the time I don't bother, the cable is neatly coiled into the gap with the tools and tyre inflator.

Mine is in the bag, gathering dust in my garage.

I've used it twice, just to test public charging, more than a year ago.

[Deleted User 192]

I come back to a basic principal as an BEV owner.
If you are near to a source, plug-it-in.
Its not about being free but if it is then all the better.

I charge mine once maybe twice a week, my basic principle is whether I need to top up - not the supposed "ABC" that many seem to abide by.

I also consider whether I'm supposed to be using the charger or not. Seeing as I'm either using my home one or a public rapid which I'm paying for, the answer is always yes.

[Bromsgroveuser]

Just had exactly the same problem after 12 months of trouble free charging it messaged me charging problem try again