Stuck in Offline Mode

Faults and Technical chat for the Volkswagen ID.3
lbevanger
Posts: 6
Joined: Wed Mar 24, 2021 5:25 pm

Re: Stuck in Offline Mode

Post by lbevanger » Fri Apr 30, 2021 9:10 am

I picked up my 1st Edition two days ago, updated by dealer to 2.1. The car is stuck in offline mode as described by others in this thread. I have called the dealership and am waiting for them to get back to me, in the meantime I'm trying to figure out what is going on. I have tried a factory reset and a reboot to no avail. Also I cannot find a fuse 19? All kinds of other numbers but 19 is missing. Anyone else have this issue?

scott28tt
Posts: 778
Joined: Fri Oct 09, 2020 2:34 pm

Re: Stuck in Offline Mode

Post by scott28tt » Fri Apr 30, 2021 12:36 pm

lbevanger wrote:
Fri Apr 30, 2021 9:10 am
I picked up my 1st Edition two days ago, updated by dealer to 2.1. The car is stuck in offline mode as described by others in this thread. I have called the dealership and am waiting for them to get back to me, in the meantime I'm trying to figure out what is going on. I have tried a factory reset and a reboot to no avail. Also I cannot find a fuse 19? All kinds of other numbers but 19 is missing. Anyone else have this issue?

Don't take this the wrong way, but fuse position 19 is between 18 and 20 ;-)

It's about half-way down the second column of the regular-sized ones.
ID.3 1st Edition - Moonstone Grey

lbevanger
Posts: 6
Joined: Wed Mar 24, 2021 5:25 pm

Re: Stuck in Offline Mode

Post by lbevanger » Fri Apr 30, 2021 4:05 pm

Aha! I thought the number referred to the actual numbers on the fuses, but that's the amps of course. Right – back to the fuse box!

roadhawk
Posts: 71
Joined: Sat Dec 26, 2020 7:37 pm

Re: Stuck in Offline Mode

Post by roadhawk » Fri Apr 30, 2021 6:28 pm

Here's an image of the fuse layout (its the one in the glove box). Apparently the fuse box under the bonnet also includes some tweezers.

Screenshot 2021-04-30 at 19.29.14.png

Fuse layout - dash panel
VW ID.3 1st Edition, Glacier White, Software version: 0792 aka 2.1
Split £100 with my Octopus energy referral code: https://share.octopus.energy/ochre-hare-348

Karen66
Posts: 2
Joined: Sun Jan 10, 2021 6:26 pm

Re: Stuck in Offline Mode

Post by Karen66 » Thu May 06, 2021 6:29 pm

VW ID3 1st Edition delivered in January ... was happily online and connected till now but that connection dropped a couple of days ago and is now stuck in offline mode. Looks like I need to book it in!
Does anyone know when the next software update is due or were told the same -> Dealers said they updated the software on my ID3 pre-delivery and that the next update is a another big one requiring return to service dept but thereafter all subsequent updates will be smaller and happen via the online connection.??

scott28tt
Posts: 778
Joined: Fri Oct 09, 2020 2:34 pm

Re: Stuck in Offline Mode

Post by scott28tt » Thu May 06, 2021 10:31 pm

Karen66 wrote:
Thu May 06, 2021 6:29 pm
Does anyone know when the next software update is due or were told the same -> Dealers said they updated the software on my ID3 pre-delivery and that the next update is a another big one requiring return to service dept but thereafter all subsequent updates will be smaller and happen via the online connection.??

Based on the timings and statements, your car needs updating to the 2.1 software, the rollout of that started in March and you should contact your dealer.

It is a “return to base” update, but enables the capability for future updates to be delivered online.
ID.3 1st Edition - Moonstone Grey

hungerdunger
Posts: 57
Joined: Fri Dec 11, 2020 8:28 pm
Location: Carmarthen, West Wales

Re: Stuck in Offline Mode

Post by hungerdunger » Thu May 06, 2021 10:49 pm

Just to add to what scott28tt said, go to the System information screen, (if I remember correctly, go to the Home screen, then Settings). If the software version is NOT 0792, then you definitely need to have it updated. Be prepared to be without your car for a couple of days, although hopefully the dealer will provide you with another ID.3 for the duration.
ID.3 1st Edition - Manganese Grey - purchased 15/12/20 with 0783 (2.0) installed by dealer. Updated to 0792 (2.1) on 01/04/21

Karen66
Posts: 2
Joined: Sun Jan 10, 2021 6:26 pm

Re: Stuck in Offline Mode

Post by Karen66 » Sat May 08, 2021 3:36 pm

scott28tt and hungerdunger ... Thanks for your help, Software still on v. 0783 so will get her booked in for the update.

VWID3-1st
Posts: 3
Joined: Sat May 15, 2021 7:13 pm

Re: Stuck in Offline Mode

Post by VWID3-1st » Sun May 16, 2021 3:58 am

Any idea how to fix if ID 3 stuck on offline mode, it was working fine and today when I turned it on and noticed that the globe is greyed out when I tried turning off offline mode I am getting an error "function unavailable please try again later", my software was updated when I picked my ID3 last week from the dealer. Tried doing a factory reset but then getting an error to turn off offline mode.
VW ID.3 1st Edition, Makena Turquoise, Software version: 0792 aka 2.1

scott28tt
Posts: 778
Joined: Fri Oct 09, 2020 2:34 pm

Re: Stuck in Offline Mode

Post by scott28tt » Sun May 16, 2021 6:39 am

VWID3-1st wrote:
Sun May 16, 2021 3:58 am
Any idea how to fix if ID 3 stuck on offline mode, it was working fine and today when I turned it on and noticed that the globe is greyed out when I tried turning off offline mode I am getting an error "function unavailable please try again later", my software was updated when I picked my ID3 last week from the dealer. Tried doing a factory reset but then getting an error to turn off offline mode.

What colour is the SOS light in the centre area in the roof - red or green?
ID.3 1st Edition - Moonstone Grey

Post Reply