Stuck in Offline Mode

Faults and Technical chat for the Volkswagen ID.3
JC100
Posts: 9
Joined: Sun Oct 25, 2020 8:30 am

Stuck in Offline Mode

Post by JC100 » Sun Oct 25, 2020 10:43 am

I've just picked up a brand new iD3 from a VW dealership at 5pm yesterday (Sat). During the handover the salesman couldn't get the app to sync with the car and noticed that there was no mobile signal coming into the car (signal strength indicator lights showing no bars). As it was late and everything else seemed okay we thought we'd be okay once the car was in a better signal area and so we completed the handover.

However having driven the car to various locations with a known good signal, there is still no signal showing. On further inspection we found that the offline mode light is on. When pressing this button on the screen to take the offine mode off, a warning shows saying: "This function is currently unavailable. Please try again later". I have tried to shut the screen down and back on and also been into the system settings and selected Data Connection and tried to turn off the Integrated data connection (eSim) - the slider button works to turn it off and it warns that the data connection will be switched off and WiFi will be switched on but when you press the okay button nothing happpens and the eSim is still switched on.

I feel that this is probably a technical fault that means the car is going to have to go back in to be resolved and as it's a Sunday today I can't phone them. Just wondered on the off chance that there might be something I've not tried yet - any thoughts??

Rhevian
Posts: 53
Joined: Wed May 06, 2020 1:57 pm
Location: Cambridge
Contact:

Re: Stuck in Offline Mode

Post by Rhevian » Sun Oct 25, 2020 12:34 pm

You could try rebooting the infotainment system: touch and hold the on/off button below the screen, keep your finger there for around 15 seconds.

JC100
Posts: 9
Joined: Sun Oct 25, 2020 8:30 am

Re: Stuck in Offline Mode

Post by JC100 » Sun Oct 25, 2020 2:00 pm

Thanks - yes I have tried this already a few times, but no joy

M100
Posts: 16
Joined: Sun Oct 25, 2020 2:10 pm

Re: Stuck in Offline Mode

Post by M100 » Sun Oct 25, 2020 2:14 pm

I had a variation of this issue with the app not syncing with the car. Cured by deleting the app and reinstalling it, when it found the car. May not help but might be worth a try.

JC100
Posts: 9
Joined: Sun Oct 25, 2020 8:30 am

Re: Stuck in Offline Mode

Post by JC100 » Sun Oct 25, 2020 3:13 pm

Thanks but the app isn't connected yet to the car as it fails due to it being stuck in offline mode - have tried it with 2 x mobiles.

This car was in the dealership showroom before we bought it. I just wondered if there was a method of locking it into Offline mode to stop anyone linking it to their phone in the showroom?

JC100
Posts: 9
Joined: Sun Oct 25, 2020 8:30 am

Re: Stuck in Offline Mode

Post by JC100 » Sun Oct 25, 2020 3:17 pm

I have also reset the system to the factory settings but this doesn't work either

scott28tt
Posts: 770
Joined: Fri Oct 09, 2020 2:34 pm

Re: Stuck in Offline Mode

Post by scott28tt » Mon Oct 26, 2020 12:03 pm

Back to the dealer by the sound of it...
ID.3 1st Edition - Moonstone Grey

JC100
Posts: 9
Joined: Sun Oct 25, 2020 8:30 am

Re: Stuck in Offline Mode

Post by JC100 » Mon Oct 26, 2020 1:34 pm

All sorted - turns out there’s a Transport Mode which only the dealer can turn on and off - Dealership has now turned off - thanks

BOBBYDEE123
Posts: 2
Joined: Thu Dec 31, 2020 5:52 pm

Re: Stuck in Offline Mode

Post by BOBBYDEE123 » Thu Dec 31, 2020 5:57 pm

Thanks. I have the same issue (same story) with my week old family spec. The dealership haven't been great in sorting the issue. I can now point out what he issue is likely to be and hopefully speed things up!
Cheers

Peanut
Posts: 4
Joined: Fri Dec 18, 2020 9:49 pm

Re: Stuck in Offline Mode

Post by Peanut » Tue Jan 05, 2021 7:24 pm

did you guys try the fuse 19 trick to reset it . ( i have the same problem )

Post Reply