Volkswagen ID.3 Forum

I picked up my 1st Edition two days ago, updated by dealer to 2.1. The car is stuck in offline mode as described by others in this thread. I have called the dealership and am waiting for them to get back to me, in the meantime I'm trying to figure out what is going on. I have tried a factory reset and a reboot to no avail. Also I cannot find a fuse 19? All kinds of other numbers but 19 is missing. Anyone else have this issue?

lbevanger wrote: ↑Fri Apr 30, 2021 9:10 am I picked up my 1st Edition two days ago, updated by dealer to 2.1. The car is stuck in offline mode as described by others in this thread. I have called the dealership and am waiting for them to get back to me, in the meantime I'm trying to figure out what is going on. I have tried a factory reset and a reboot to no avail. Also I cannot find a fuse 19? All kinds of other numbers but 19 is missing. Anyone else have this issue?

Don't take this the wrong way, but fuse position 19 is between 18 and 20

It's about half-way down the second column of the regular-sized ones.

Aha! I thought the number referred to the actual numbers on the fuses, but that's the amps of course. Right – back to the fuse box!

Here's an image of the fuse layout (its the one in the glove box). Apparently the fuse box under the bonnet also includes some tweezers.

VW ID3 1st Edition delivered in January ... was happily online and connected till now but that connection dropped a couple of days ago and is now stuck in offline mode. Looks like I need to book it in!
Does anyone know when the next software update is due or were told the same -> Dealers said they updated the software on my ID3 pre-delivery and that the next update is a another big one requiring return to service dept but thereafter all subsequent updates will be smaller and happen via the online connection.??

Karen66 wrote: ↑Thu May 06, 2021 6:29 pm Does anyone know when the next software update is due or were told the same -> Dealers said they updated the software on my ID3 pre-delivery and that the next update is a another big one requiring return to service dept but thereafter all subsequent updates will be smaller and happen via the online connection.??

Based on the timings and statements, your car needs updating to the 2.1 software, the rollout of that started in March and you should contact your dealer.

It is a “return to base” update, but enables the capability for future updates to be delivered online.

Just to add to what scott28tt said, go to the System information screen, (if I remember correctly, go to the Home screen, then Settings). If the software version is NOT 0792, then you definitely need to have it updated. Be prepared to be without your car for a couple of days, although hopefully the dealer will provide you with another ID.3 for the duration.

scott28tt and hungerdunger ... Thanks for your help, Software still on v. 0783 so will get her booked in for the update.

Any idea how to fix if ID 3 stuck on offline mode, it was working fine and today when I turned it on and noticed that the globe is greyed out when I tried turning off offline mode I am getting an error "function unavailable please try again later", my software was updated when I picked my ID3 last week from the dealer. Tried doing a factory reset but then getting an error to turn off offline mode.

VWID3-1st wrote: ↑Sun May 16, 2021 3:58 am Any idea how to fix if ID 3 stuck on offline mode, it was working fine and today when I turned it on and noticed that the globe is greyed out when I tried turning off offline mode I am getting an error "function unavailable please try again later", my software was updated when I picked my ID3 last week from the dealer. Tried doing a factory reset but then getting an error to turn off offline mode.

What colour is the SOS light in the centre area in the roof - red or green?

Hello , the SOS light is green.

VWID3-1st wrote: ↑Sun May 16, 2021 8:50 am Hello , the SOS light is green.

So that at least means the comms module has a signal.

scott28tt wrote: ↑Sun May 16, 2021 1:32 pm

VWID3-1st wrote: ↑Sun May 16, 2021 8:50 am Hello , the SOS light is green.

So that at least means the comms module has a signal.

I manage to fix it , this what I did- turned off the car , removed F19 fuse for 10 mins plugged it back and done the factory reset. All working fine now Thanks

VWID3-1st wrote: ↑Mon May 17, 2021 2:57 am I manage to fix it , this what I did- turned off the car , removed F19 fuse for 10 mins plugged it back and done the factory reset. All working fine now Thanks

I had to do that once, glad you’re all sorted.

The removing the fuse fix worked for me, but it is a bit ridiculous if this has to be done regularly. How often does this happen? Is there a permanent fix?

VW ID.3 1st Edition, Makena Turquoise, Software version: 0792 aka 2.1

Ricky wrote: ↑Tue May 18, 2021 9:13 am The removing the fuse fix worked for me, but it is a bit ridiculous if this has to be done regularly. How often does this happen? Is there a permanent fix?

VW ID.3 1st Edition, Makena Turquoise, Software version: 0792 aka 2.1

If you have to do it more than once I would report it to your dealer.

Morning.

I am a relatively new ID.4 owner and my 1st edition has just started doing this. Happy to try the F19 trick, but before I do, does anyone know if the fuse configuration is the same on ID.3 & 4?

Cheers

The fuse removal trick got the car back online but the app won't connect to it , I've deleted and reinstalled the app but no joy , any ideas have also done a soft reset with no joy

Duplicate post removed

Bromsgroveuser wrote: ↑Fri Jul 09, 2021 11:36 am The fuse removal trick got the abs back online but the app won't connect to it , I've deleted and reinstalled the app but no joy , any ideas have also done a soft reset with no joy

App seems to be playing up for some in the UK group on Facebook.