How to go about a warranty fix

Faults and Technical chat for the Volkswagen ID.3
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Shaundon
Posts: 4
Joined: Tue Nov 28, 2023 11:28 am

Post by Shaundon »

Hi all,

Apologies if this is a bit of a basic question, but I'm leasing an ID.3 and have had it for a couple of months. It's developed a fault (none of the area view cameras are working anymore). I've never had a car develop a fault before and I'm a bit unsure on who exactly I should be taking it to. There's the leasing company (leasecar.uk), then the finance company (VW financial services), Volkswagen themselves, and I can't figure out which of them would be responsible for fixing it. None of their websites mention what to do if I have a problem with the car. As the car is still very new I assume this is covered under the warranty, but I'm kind of confused about what steps I should take to get it fixed.

Thanks in advance

MotMot
Posts: 1200
Joined: Fri Jun 11, 2021 2:04 pm

Post by MotMot »

Book it into your nearest Vw dealer. Likely you’ll have to wait a few weeks/months for an appointment. Then hopefully they fix it. You’ll need to ask about a courtesy car etc..
Shaundon
Posts: 4
Joined: Tue Nov 28, 2023 11:28 am

Post by Shaundon »

Thanks for that, I've booked it in for this week so hopefully they can get it sorted quickly.
MotMot
Posts: 1200
Joined: Fri Jun 11, 2021 2:04 pm

Post by MotMot »

Thats good - to get an appointment so fast. FYI - if its a bad fault - then calling VW assist and getting your car towed to garage means they are supposed to look at it within 48 hours (not until they want to).. Also a hire car is then arranged directly via VW assist rather than the garage (which can be more hit and miss). Hopeully not needed for your case - but one to remember for the future.
Shaundon
Posts: 4
Joined: Tue Nov 28, 2023 11:28 am

Post by Shaundon »

Just closing the loop on this – the dealership fixed it for me under warranty. It took a day and required a new part. Everything working fine now!
MotMot
Posts: 1200
Joined: Fri Jun 11, 2021 2:04 pm

Post by MotMot »

Excellent! Good to hear a good news from VW warranty repairs!
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