Reconnecting sim card

Faults and Technical chat for the Volkswagen ID.3
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CarterHounslow
Posts: 216
Joined: Sun Mar 28, 2021 1:01 pm

Post by CarterHounslow »

I had to factory reset the car today for various reasons (see other topic). Now car isn't connected to the Internet.

Any ideas on how to get it back on from the onboard sim?

sclrkuk
Posts: 32
Joined: Thu Jan 07, 2021 6:00 pm

Post by sclrkuk »

I don't know if it is related, but my car has not been online since last week so I factory reset it yesterday and it's still offline. I was hoping it was a fault at the VW side rather than at mine.
VW ID.3 Life
bromlmj
Posts: 4
Joined: Sat May 22, 2021 8:55 am

Post by bromlmj »

My car (four days old) went offline last night and is still off. Have been to dealer and they’ve booked it in to check it out 😱. Seems to have zero signal. I haven’t tried factory reset but they may have at the dealer.
Deleted User 314

Post by Deleted User 314 »

Mine went off Tuesday and hasn’t come back on yet. Going in for a service at the end of the month so I’ll just wait then.
Deleted User 314

Post by Deleted User 314 »

Came back to life, did nothing.
robgarth
Posts: 82
Joined: Wed May 26, 2021 2:42 pm
Location: Wiltshire

Post by robgarth »

Mine went offline yesterday. There is much advice elsewhere with connection issues including fuse19, soft reset etc. I tried them all except the fuse, that took tinkering too far. I emailed We Connect, details in app under your profile. They gave me some instructions and all is now we'll. I read they could re-activate the SIM so no harm trying, they may have done that for mine too but I don't know. My advice is contact them.
Rob
Business Pro, 62KWh, 150KW, 2.1. White metallic. Wiltshire.
robgarth
Posts: 82
Joined: Wed May 26, 2021 2:42 pm
Location: Wiltshire

Post by robgarth »

I should have mentioned the instructions from We Connect.
Turn on Offline mode.
Wait for 5min.
Turn it on. I assume d this meant online mode.
Do a soft reset by holding down power button for 20 seconds.
Uninstall you app.
Restart phone.
Reinstall it again.

If this didn't work they asked for various date stamped pictures.
Rob
Business Pro, 62KWh, 150KW, 2.1. White metallic. Wiltshire.
PCR100
Posts: 10
Joined: Sun Oct 18, 2020 9:13 am

Post by PCR100 »

Ours has been offline since Friday - I’ll give the soft reset a go and see what happens.
Anyone else offline?
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