We connect id

Faults and Technical chat for the Volkswagen ID.3
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Mostafa rashad
Posts: 5
Joined: Sun May 23, 2021 11:51 pm

Post by Mostafa rashad »

Hi

Having issue connect the car to we connect , the car doesn’t want to generate the qr code , internet unavailable message pop out even there is about 2-3 signals of 4g and the globe sign is white , sos button is green , tried reset system and still no success , anyone had the same issue
Thanks

Seansaengnim
Posts: 2
Joined: Wed Jun 02, 2021 5:19 am

Post by Seansaengnim »

I was able to connect to my home WiFi and it worked then.

I say it worked - the car is linked in the WeConnect app but all the services are 'currently unavailable'
Deleted User 192

Post by Deleted User 192 »

Head to a location with as good a 4G signal as possible and try again.

As for the car connecting to WiFi, I’ve yet to read anything which suggests that the car uses this for app <> server <> car communications.
Mostafa rashad
Posts: 5
Joined: Sun May 23, 2021 11:51 pm

Post by Mostafa rashad »

I tried a location with good signal and also connect wifi both didnt work
Deleted User 192

Post by Deleted User 192 »

Your 2-3 bar location, or another where you had all bars?

As I mentioned, I don’t think WiFi matters.
Mostafa rashad
Posts: 5
Joined: Sun May 23, 2021 11:51 pm

Post by Mostafa rashad »

Yes with full bar, yes u r correct wifi doesn’t matter , i rang the customer service and they dont know as the sos button is green that means the communication module is working very strange
Deleted User 192

Post by Deleted User 192 »

Reset the car to factory settings and try again, in a full signal location?

Otherwise, back to the dealer…
Mostafa rashad
Posts: 5
Joined: Sun May 23, 2021 11:51 pm

Post by Mostafa rashad »

Full signal and the massage i get is (internet connection currently unavailable please wait….)
Steve84
Posts: 2
Joined: Mon May 31, 2021 8:46 am

Post by Steve84 »

I found I kept getting service unavailable until I selected a service provider I.e. pick a dealer in the app, then all went well first time, same location.
Hope this helps
Mostafa rashad
Posts: 5
Joined: Sun May 23, 2021 11:51 pm

Post by Mostafa rashad »

thanks for the reply where i can find the service provider and to pick a dealer as these two options are not visible in the car or app
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