VW Data and Apps

Faults and Technical chat for the Volkswagen ID.3
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G43FAN
Posts: 147
Joined: Tue Jan 26, 2021 10:27 am

VW Data and Apps

Post by G43FAN » Mon Jun 14, 2021 9:19 pm

God only knows what's going on now..
Had a day out yesterday and as a result returned form a 120 (ish) mile trip with 43% battery, Car has been charging slowly all day and I was checking SoC on the app. Although it appeared to be connecting the SoC didn't change.
Out of frustration as this didn't improve all day I logged out of the app. I logged back in only to find I had to reregister everything and no car listed. Tried to add the car and apparently I have my old Tiguan back. (Never before registered against this version of the app)
No amount of trying to set up the ID.3 iin the app has worked.

Out of curiosity I logged into "My VW UK" on a browser and my car history seems to have reverted to that from prior to March 2021 and my ID.3 is still in transit! and I have my Tiguan back.
There are service events logged against my account that have not been completed by me. It's not an ID.3 issue, VW just don't seem to be able to handle and update customer data.
Family Pro: East Derry Wheels: Moonstone Grey - Now with 2.1 !!!

DSB18
Posts: 11
Joined: Tue Dec 15, 2020 3:21 pm

Re: VW Data and Apps

Post by DSB18 » Tue Jun 15, 2021 9:02 am

Not sure if it has any baring on your issue but VW America had major data breaches yesterday and had to reset all their customer data, like I said might be nothing to do with your issue, just a thought
ID.3 Makena turquoise Business Pro

G43FAN
Posts: 147
Joined: Tue Jan 26, 2021 10:27 am

Re: VW Data and Apps

Post by G43FAN » Tue Jun 15, 2021 9:25 am

That's interesting.
I've re-added the ID.3 by scanning the QR code again so I can get back to the basic app functionality but I have no idea why the Tiguan is back on my account, and I can't see a way to remove it, in fact it states Reset car to factory to remove, which is going to be tricky.
Family Pro: East Derry Wheels: Moonstone Grey - Now with 2.1 !!!

scott28tt
Posts: 923
Joined: Fri Oct 09, 2020 2:34 pm

Re: VW Data and Apps

Post by scott28tt » Tue Jun 15, 2021 12:07 pm

Sounds like they may have recovered/restored your account, mine is working as normal.
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

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