refund to Ist edition owners of £500

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roadhawk
Posts: 105
Joined: Sat Dec 26, 2020 7:37 pm

Post by roadhawk »

hwhbev wrote: Thu Feb 04, 2021 4:40 pm Many thanks for the list. I've created a Zap-Map filter containing just these networks. The tiny green dots in the We Connect ID app are just too indistinct and makes its map unusable. Now my nearest charge point (Osprey) is only 41 miles away in Worcester! I still can't see me using more than a few pounds worth, if any.
I agree on the app being poor. I did find the VW routeplanner website at https://www.volkswagen.de/de/elektrofah ... laner.html . I view that in Chrome with German translation enabled. Hopefully they might bring some of this route planning to the car at some point.

Screenshot 2021-02-07 at 06.28.50.png

VW ID.3 1st Edition, Glacier White, Software version: 0363 aka 3.0 OTA
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Abadgermac
Posts: 195
Joined: Fri Feb 21, 2020 1:35 pm

Post by Abadgermac »

I contacted VW about a refund. They replied they don’t do goodwill gestures from head office. Any refund would have to come from my Dealership. So I contacted the Dealer who politely said “no refund”.
So no hamper or goodies for me then. 🤬
ID.3 1st Edition, Manganese Grey Metallic. 2.1 Software update 7 April 2021. 2.3 OTA Software update 2 August 2021. Dealer installed 2.4 update & battery 29 July 2022. 3.0 OTA update 21 December 2022. 3.2 Dealer installed October 2023.
Deleted User 192

Post by Deleted User 192 »

Abadgermac wrote: Mon Feb 15, 2021 2:38 pm I contacted VW about a refund. They replied they don’t do goodwill gestures from head office. Any refund would have to come from my Dealership. So I contacted the Dealer who politely said “no refund”.
So no hamper or goodies for me then. 🤬

What were you asking them for, and on what grounds?
Abadgermac
Posts: 195
Joined: Fri Feb 21, 2020 1:35 pm

Post by Abadgermac »

The fact I paid full list price for the car and it’s now discounted by £3250 at my local dealership.
ID.3 1st Edition, Manganese Grey Metallic. 2.1 Software update 7 April 2021. 2.3 OTA Software update 2 August 2021. Dealer installed 2.4 update & battery 29 July 2022. 3.0 OTA update 21 December 2022. 3.2 Dealer installed October 2023.
Deleted User 192

Post by Deleted User 192 »

Abadgermac wrote: Mon Feb 15, 2021 5:09 pm The fact I paid full list price for the car and it’s now discounted by £3250 at my local dealership.

When did you place the order for it?
Abadgermac
Posts: 195
Joined: Fri Feb 21, 2020 1:35 pm

Post by Abadgermac »

Paid deposit in May 2019
ID.3 1st Edition, Manganese Grey Metallic. 2.1 Software update 7 April 2021. 2.3 OTA Software update 2 August 2021. Dealer installed 2.4 update & battery 29 July 2022. 3.0 OTA update 21 December 2022. 3.2 Dealer installed October 2023.
Deleted User 192

Post by Deleted User 192 »

Abadgermac wrote: Mon Feb 15, 2021 8:22 pm Paid deposit in May 2019

Open a case with the VW UK Executive Office: executive.office@volkswagen.co.uk
Abadgermac
Posts: 195
Joined: Fri Feb 21, 2020 1:35 pm

Post by Abadgermac »

Is that what you did Scott28tt? And did it work?
ID.3 1st Edition, Manganese Grey Metallic. 2.1 Software update 7 April 2021. 2.3 OTA Software update 2 August 2021. Dealer installed 2.4 update & battery 29 July 2022. 3.0 OTA update 21 December 2022. 3.2 Dealer installed October 2023.
Deleted User 192

Post by Deleted User 192 »

Abadgermac wrote: Tue Feb 16, 2021 3:08 am Is that what you did Scott28tt? And did it work?

Yes, and yes.

I bought my 1st from UK stock, placed the order and collected the car in early October.
Abadgermac
Posts: 195
Joined: Fri Feb 21, 2020 1:35 pm

Post by Abadgermac »

Well I certainly think I qualify then. I will raise the issue again with the Executive email address you kindly provided. Thank you!
ID.3 1st Edition, Manganese Grey Metallic. 2.1 Software update 7 April 2021. 2.3 OTA Software update 2 August 2021. Dealer installed 2.4 update & battery 29 July 2022. 3.0 OTA update 21 December 2022. 3.2 Dealer installed October 2023.
Bromsgroveuser
Posts: 217
Joined: Sun Feb 14, 2021 11:47 am

Post by Bromsgroveuser »

Can anyone tell me what the on the road price was before the government £3000 was applied so i can tell if i got the discount or not
First Edition Pro Plus, Moonstone Grey,2.3, sold via motorway 09/07/22 at a profit!!!
New car Ioniq 5 Premium 72 kw
Deleted User 192

Post by Deleted User 192 »

Bromsgroveuser wrote: Sat Feb 20, 2021 2:57 pm Can anyone tell me what the on the road price was before the government £3000 was applied so i can tell if i got the discount or not

I don’t like answering a question with questions, but when did you place the order for the car and how did you pay for it?
roadhawk
Posts: 105
Joined: Sat Dec 26, 2020 7:37 pm

Post by roadhawk »

1st edition on the road list price with standard paint was £38190 + £635 delivery
VW ID.3 1st Edition, Glacier White, Software version: 0363 aka 3.0 OTA
Split £100 with my Octopus energy referral code: https://share.octopus.energy/ochre-hare-348
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Bromsgroveuser
Posts: 217
Joined: Sun Feb 14, 2021 11:47 am

Post by Bromsgroveuser »

I paid £38880 so perhaps i might qualify, ordered October delivered November
First Edition Pro Plus, Moonstone Grey,2.3, sold via motorway 09/07/22 at a profit!!!
New car Ioniq 5 Premium 72 kw
Deleted User 192

Post by Deleted User 192 »

Bromsgroveuser wrote: Sun Feb 21, 2021 8:52 am I paid £38880 so perhaps i might qualify, ordered October delivered November

But was it cash, lease, or PCP? (This will determine the amount of any goodwill payment they offer you)

Sounds like you should open a case with VW UK, contact their customer services or drop an email to executive.office@volkswagen.co.uk
Bromsgroveuser
Posts: 217
Joined: Sun Feb 14, 2021 11:47 am

Post by Bromsgroveuser »

Good news ,was contacted by VW today and I'm getting a refund , thanks to scott22tt for the info and Email link
First Edition Pro Plus, Moonstone Grey,2.3, sold via motorway 09/07/22 at a profit!!!
New car Ioniq 5 Premium 72 kw
Deleted User 192

Post by Deleted User 192 »

Bromsgroveuser wrote: Wed Mar 03, 2021 7:21 pm Good news ,was contacted by VW today and I'm getting a refund , thanks to scott22tt for the info and Email link

That is good news 👍
mc1611
Posts: 9
Joined: Sun Mar 14, 2021 5:03 pm

Post by mc1611 »

Since these issues are not resolved VW should refund all people buying the car even now, not just first edition - dream on :)
Deleted User 192

Post by Deleted User 192 »

mc1611 wrote: Mon Mar 15, 2021 5:08 pm Since these issues are not resolved VW should refund all people buying the car even now, not just first edition - dream on :)

The goodwill payments relate purely to those who paid full price prior to discounts kicking in, nothing at all to do with the car.
Hobbibear
Posts: 6
Joined: Tue Feb 09, 2021 5:18 pm

Post by Hobbibear »

Just got mine and it’s in my bank. I contacted the executive office and asked what it was all about, they checked and came back to me saying they would contact my dealer and for me to phone them to confirm my ID.3 first Edition that I picked up last September, one of the 5 that was first allocated to all dealers. 👍👍
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