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Re: refund to Ist edition owners of £500

Posted: Sun Feb 07, 2021 6:29 am
by roadhawk
hwhbev wrote: Thu Feb 04, 2021 4:40 pm Many thanks for the list. I've created a Zap-Map filter containing just these networks. The tiny green dots in the We Connect ID app are just too indistinct and makes its map unusable. Now my nearest charge point (Osprey) is only 41 miles away in Worcester! I still can't see me using more than a few pounds worth, if any.
I agree on the app being poor. I did find the VW routeplanner website at https://www.volkswagen.de/de/elektrofah ... laner.html . I view that in Chrome with German translation enabled. Hopefully they might bring some of this route planning to the car at some point.

Screenshot 2021-02-07 at 06.28.50.png


Re: refund to Ist edition owners of £500

Posted: Mon Feb 15, 2021 2:38 pm
by Abadgermac
I contacted VW about a refund. They replied they don’t do goodwill gestures from head office. Any refund would have to come from my Dealership. So I contacted the Dealer who politely said “no refund”.
So no hamper or goodies for me then. 🤬

Re: refund to Ist edition owners of £500

Posted: Mon Feb 15, 2021 3:37 pm
by Deleted User 192
Abadgermac wrote: Mon Feb 15, 2021 2:38 pm I contacted VW about a refund. They replied they don’t do goodwill gestures from head office. Any refund would have to come from my Dealership. So I contacted the Dealer who politely said “no refund”.
So no hamper or goodies for me then. 🤬

What were you asking them for, and on what grounds?

Re: refund to Ist edition owners of £500

Posted: Mon Feb 15, 2021 5:09 pm
by Abadgermac
The fact I paid full list price for the car and it’s now discounted by £3250 at my local dealership.

Re: refund to Ist edition owners of £500

Posted: Mon Feb 15, 2021 5:23 pm
by Deleted User 192
Abadgermac wrote: Mon Feb 15, 2021 5:09 pm The fact I paid full list price for the car and it’s now discounted by £3250 at my local dealership.

When did you place the order for it?

Re: refund to Ist edition owners of £500

Posted: Mon Feb 15, 2021 8:22 pm
by Abadgermac
Paid deposit in May 2019

Re: refund to Ist edition owners of £500

Posted: Mon Feb 15, 2021 8:37 pm
by Deleted User 192
Abadgermac wrote: Mon Feb 15, 2021 8:22 pm Paid deposit in May 2019

Open a case with the VW UK Executive Office: executive.office@volkswagen.co.uk

Re: refund to Ist edition owners of £500

Posted: Tue Feb 16, 2021 3:08 am
by Abadgermac
Is that what you did Scott28tt? And did it work?

Re: refund to Ist edition owners of £500

Posted: Tue Feb 16, 2021 10:25 am
by Deleted User 192
Abadgermac wrote: Tue Feb 16, 2021 3:08 am Is that what you did Scott28tt? And did it work?

Yes, and yes.

I bought my 1st from UK stock, placed the order and collected the car in early October.

Re: refund to Ist edition owners of £500

Posted: Tue Feb 16, 2021 10:28 am
by Abadgermac
Well I certainly think I qualify then. I will raise the issue again with the Executive email address you kindly provided. Thank you!

Re: refund to Ist edition owners of £500

Posted: Sat Feb 20, 2021 2:57 pm
by Bromsgroveuser
Can anyone tell me what the on the road price was before the government £3000 was applied so i can tell if i got the discount or not

Re: refund to Ist edition owners of £500

Posted: Sat Feb 20, 2021 4:21 pm
by Deleted User 192
Bromsgroveuser wrote: Sat Feb 20, 2021 2:57 pm Can anyone tell me what the on the road price was before the government £3000 was applied so i can tell if i got the discount or not

I don’t like answering a question with questions, but when did you place the order for the car and how did you pay for it?

Re: refund to Ist edition owners of £500

Posted: Sat Feb 20, 2021 8:05 pm
by roadhawk
1st edition on the road list price with standard paint was £38190 + £635 delivery

Re: refund to Ist edition owners of £500

Posted: Sun Feb 21, 2021 8:52 am
by Bromsgroveuser
I paid £38880 so perhaps i might qualify, ordered October delivered November

Re: refund to Ist edition owners of £500

Posted: Sun Feb 21, 2021 9:05 am
by Deleted User 192
Bromsgroveuser wrote: Sun Feb 21, 2021 8:52 am I paid £38880 so perhaps i might qualify, ordered October delivered November

But was it cash, lease, or PCP? (This will determine the amount of any goodwill payment they offer you)

Sounds like you should open a case with VW UK, contact their customer services or drop an email to executive.office@volkswagen.co.uk

Re: refund to Ist edition owners of £500

Posted: Wed Mar 03, 2021 7:21 pm
by Bromsgroveuser
Good news ,was contacted by VW today and I'm getting a refund , thanks to scott22tt for the info and Email link

Re: refund to Ist edition owners of £500

Posted: Wed Mar 03, 2021 10:17 pm
by Deleted User 192
Bromsgroveuser wrote: Wed Mar 03, 2021 7:21 pm Good news ,was contacted by VW today and I'm getting a refund , thanks to scott22tt for the info and Email link

That is good news 👍

Re: refund to Ist edition owners of £500

Posted: Mon Mar 15, 2021 5:08 pm
by mc1611
Since these issues are not resolved VW should refund all people buying the car even now, not just first edition - dream on :)

Re: refund to Ist edition owners of £500

Posted: Mon Mar 15, 2021 10:02 pm
by Deleted User 192
mc1611 wrote: Mon Mar 15, 2021 5:08 pm Since these issues are not resolved VW should refund all people buying the car even now, not just first edition - dream on :)

The goodwill payments relate purely to those who paid full price prior to discounts kicking in, nothing at all to do with the car.

Re: refund to Ist edition owners of £500

Posted: Tue Mar 16, 2021 4:35 pm
by Hobbibear
Just got mine and it’s in my bank. I contacted the executive office and asked what it was all about, they checked and came back to me saying they would contact my dealer and for me to phone them to confirm my ID.3 first Edition that I picked up last September, one of the 5 that was first allocated to all dealers. 👍👍