Introduction and seeking advise

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b9hnu
Posts: 4
Joined: Sun Apr 11, 2021 7:34 am

Post by b9hnu »

Hi all,
I've recently leased ID3 life pro performance. Generally happy with decision considering the deal I've received (its company car) but I've noticed that I cannot set departure times through either car screen or through app and also temperature setting doesn't work through app.
Rest seems to working fine and car has latest software (0792) updated before delivery. I've raised this with VW customer service and they initially advised usual clear cache on phone app, reinstall app blah blah which I promptly did with no luck so wondering anyone else having similar issues with app?

regards
B9HNU

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kaiz
Posts: 119
Joined: Tue Feb 16, 2021 12:34 pm
Location: Estonia

Post by kaiz »

I had same problem and they send solution to dealer when they did 2.1 upgrade.
Now it works, but it is not, what I supposed.
They didn't say, what they did. :roll:
I hoped to get charging locations, but it is only air conditioning.
also: viewtopic.php?f=11&t=502
Life Pro Performance, Manganese gray, Heat pump, Tow bar, 0792 / 2.1.
b9hnu
Posts: 4
Joined: Sun Apr 11, 2021 7:34 am

Post by b9hnu »

Thanks for the reply.. I am still waiting to hear from VW on this. Sent pictures of the problem. Looks like certain issues are specific to car not software, could be specific hardware but lets see.
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