Internet Radio

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simonmaskell
Posts: 118
Joined: Sat Jun 05, 2021 2:54 pm

Post by simonmaskell »

Hi

Anyone with an active data plan unable to access internet radio? Was fine up until Saturday morning been unavailable since then.

Deleted User 314

Post by Deleted User 314 »

Yes, same problem. I’ve not been connected since Friday afternoon.
Deleted User 192

Post by Deleted User 192 »

What does it actually do that you cannot do via your connected phone? (via say Apple CarPlay with apps)
Deleted User 314

Post by Deleted User 314 »

Nothing really, although it is "easier" for listening to UK radio stations for me. Less faffing as I can just save them as favourites.

The data plan is pointless to me, unless something new is in the future.
rawws
Posts: 156
Joined: Sat Jun 26, 2021 7:17 am

Post by rawws »

I have never got it to work on mine and i tend to use android auto for everything
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Up the jumper
Posts: 110
Joined: Sat Jul 31, 2021 11:12 am

Post by Up the jumper »

A dumb question.....is there a DAB radio in the car? Presume only need internet radio for out of area broadcasts?
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Leccy
Posts: 167
Joined: Thu Jul 15, 2021 8:08 am

Post by Leccy »

Yes there is DAB, well there is in my Max, not sure if DAB is spec dependent, that would be very mean.

(Only use it if I can't get cellular signal for CarPlay).
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Deleted User 192

Post by Deleted User 192 »

Up the jumper wrote: Tue Nov 16, 2021 4:04 pm A dumb question.....is there a DAB radio in the car? Presume only need internet radio for out of area broadcasts?

AM/FM/DAB

I don't see the value in internet radio given that I can use phone apps.
Up the jumper
Posts: 110
Joined: Sat Jul 31, 2021 11:12 am

Post by Up the jumper »

Thanks chaps.
Id3 Family Pro 58kwh, moonstone ordered 23/7/21 Picked up 4/3/22
Gloucestershire.
SteveJ180
Posts: 21
Joined: Wed Sep 22, 2021 4:17 pm

Post by SteveJ180 »

Anduain wrote: Mon Nov 15, 2021 10:22 pm Yes, same problem. I’ve not been connected since Friday afternoon.
Ah, I’ve had the same problem for the past few days. But, my UK car is currently in Spain so I wondered if it was a roaming thing… obviously not then. It doesn’t matter but the persistent error message that it gives is a bit annoying. And I can’t see any way to permanently clear the error (it comes back every time I start the car).
ID.3 Life Pro | 58kW | Moonstone Grey | since September 2021
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Utumno
Posts: 1727
Joined: Sun Jul 04, 2021 12:34 am
Location: Oxfordshire

Post by Utumno »

Out of interest, what iOS "internet radio" apps are good ones, with a CarPlay interface ? Ideally free or one-time purchase. Paying TuneIn £6 a month doesn't appeal...
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Deleted User 314

Post by Deleted User 314 »

I use Global Player.
simonmaskell
Posts: 118
Joined: Sat Jun 05, 2021 2:54 pm

Post by simonmaskell »

Is yours working again yet? in answer to Scott’s question it’s not about what it does it’s about the fact that £40k later it should just work, not work intermittently , require you to remove fuse 19, email whoever at VW.
VW is not the only car manufacturer who struggle with this ,Jaguar have also have had woeful software over the last few years.
It would help if VW had a better technical help desk to deal with software issues rather that we support who are really nothing more that a customer service cut and paste outfit that benefit from the fact that things start working again after a number of days.
I don’t understand why VW just don’t acknowledge the weaknesses and explain them in a way ordinary customers can inderstand
Deleted User 192

Post by Deleted User 192 »

simonmaskell wrote: Wed Nov 17, 2021 11:27 am in answer to Scott’s question it’s not about what it does it’s about the fact that £40k later it should just work, not work intermittently , require you to remove fuse 19, email whoever at VW.

You're 100% right, I just wondered what the actual value in the feature was.
Deleted User 314

Post by Deleted User 314 »

Mine is now working again. Coincidence or not, it started working 15 minutes after We-Connect-Support responded telling me it was a hardware fault (seriously).

When I was in the dealer happily paying for new tyres after only 20K (Pirelli) the rep indicated that he had had 10 calls since Friday from people saying they were offline. Curiously also, the Golf loaner they gave us was also offline with the same message that we had on the iD3 (something about security settings).

I still think it's server side :)
Deleted User 1676

Post by Deleted User 1676 »

Here’s a tip for those times where you are wondering if an online service is down or if it’s something at your end.

Visit downdetector.co.uk and check. I just did a search for downdetector weconnect and it took me to a page that shows me if people are saying that the service is down or not.

At the moment it’s not down, but the logs show the odd blip recently.
G43FAN

Post by G43FAN »

Doesn't down detector rely on user reported outages. I can't see a significant number of users reporting problems with their cars connectivity?
DumfriesDik
Posts: 456
Joined: Mon Nov 01, 2021 7:56 am

Post by DumfriesDik »

Can't help with the title of this thread.

BUT

DAB is not a nationwide coverage. Around here you are restricted to BBC radio and that is it. Having an internet radio is much better.
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VW ID.3 Max
Id3 frustration
Posts: 12
Joined: Tue Mar 23, 2021 10:36 pm

Post by Id3 frustration »

simonmaskell wrote: Mon Nov 15, 2021 7:37 pm Hi

Anyone with an active data plan unable to access internet radio? Was fine up until Saturday morning been unavailable since then.
Hi I have the same problem, its been unavailable for 14 days now, when I try to connect to internet radio it just reports service unavailable at the moment try again later. My plan with Cubic telecom is still valid until 3rd December (I paid for one months data) so very frustrating.
A few days after the Internet Radio becoming unavailable the car went offline for seven days then came back on but still no internet radio so the two problems do not appear to be connected.

Some contributors wonder what the use of internet radio is. I use it for keeping up to scratch with other languages that I can speak or that I am learning. I also like to listen to TED talks using the service and I am sure that it must often be used by expats.
Deleted User 314

Post by Deleted User 314 »

Mine still offline. Reporting, again, to the dealer. Who are quite useless in this regard.
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