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Faulty new car
Posted: Fri Dec 17, 2021 12:04 pm
by Wadard
Collected new ID3 Tour Pro S on 23 November. It repeatedly failed to start, needing resets. It's now back with dealer since 2 December and they don't know when it will be fixed.
I'm beginning to think I should ask for my money back and get something else.
Re: Faulty new car
Posted: Fri Dec 17, 2021 12:26 pm
by Deleted User 192
Re: Faulty new car
Posted: Fri Dec 17, 2021 3:55 pm
by ytshome
I've just rejected a Merc GLE but I'd just suggest that before you get your money back make sure that there is something else available that you want before doing so. The second you get your money back any good will goes out of the window.....at least it did for me, to the point where they would only give me another one if I paid them £8,000 more than I had a month earlier.
Re: Faulty new car
Posted: Tue Dec 28, 2021 4:04 pm
by Wadard
So here we are, 28 December, with my brand new ID.3 still in bits at the dealer, Listers Leamington. They have done their best, managing unfamiliar problems and needing special tools difficult to locate. VW themselves do not appear to have been helpful. Someone rang me after responding to my complaining on Twitter, but then said they couldn't help when I asked him to assist dealer in finding special tools needed. He had no answer when I asked "So what is the point of this conversation?"
The dealer lent me a new (17 miles) Golf Estate to use pending repair of the ID.3, so he'll get a used one back. Very unsatisfactory all round, and the fault is squarely at the door of the manufacturer, delivering a new car with serious faults. Should he or I or both, claim for compensation?
Re: Faulty new car
Posted: Tue Dec 28, 2021 4:12 pm
by monkeyhanger
Wadard wrote: ↑Tue Dec 28, 2021 4:04 pm
So here we are, 28 December, with my brand new ID.3 still in bits at the dealer, Listers Leamington. They have done their best, managing unfamiliar problems and needing special tools difficult to locate. VW themselves do not appear to have been helpful. Someone rang me after responding to my complaining on Twitter, but then said they couldn't help when I asked him to assist dealer in finding special tools needed. He had no answer when I asked "So what is the point of this conversation?"
The dealer lent me a new (17 miles) Golf Estate to use pending repair of the ID.3, so he'll get a used one back. Very unsatisfactory all round, and the fault is squarely at the door of the manufacturer, delivering a new car with serious faults. Should he or I or both, claim for compensation?
Not sure whether you have a home charger.and access to a cheap overnight charging rate currently, but if you do, filling up on Dinosaur juice will be costing you a lot more than charging would. You should really be able to expect an EV courtesy car if you have an out of action EV. I suppose currently with the new tech, disabling failures are disproportionately high.
If that newGolf Estate was expected to be a demo or courtesy car, the dealership won't be bothered that your first use made it a used car.
Re: Faulty new car
Posted: Wed Dec 29, 2021 3:06 pm
by Wadard
So I am now told the special tools required to rectify the fault the car was delivered with back in November won't be available until the end of January. So by then it will have been off the road at the dealer for TWO MONTHS. I wish I hadn't bought it.
Re: Faulty new car
Posted: Wed Dec 29, 2021 4:08 pm
by Utumno
I would reject this car immediately and then insist on retaining the loaner until they provide a replacement (assuming you want a replacement!)
Re: Faulty new car
Posted: Fri Dec 31, 2021 3:28 pm
by Wadard
VW UK rang this afternoon to say they'd spoken to dealer and confirmed special tools were on "back order" and scheduled for delivery 28th January. No guarantees I imagine.
No suggestion of offering to see if other dealers might have them because "they might be in use".
They came across as complacent, and taking the customer for granted.
A depressing start to 2022, and I'm left wishing I'd bought something else. I see the SEAT version of the ID3 gets good reviews, and then there's the Kia.
Re: Faulty new car
Posted: Fri Dec 31, 2021 4:09 pm
by Utumno
You’d be entirely within your rights to flat out reject the car. You have given them the opportunity to fix it but instead they’ve told you tools for the job aren’t available for two months.
I can almost guarantee that those tools would become available more quickly when under the threat of rejection. Remember you can always change your mind about rejecting the car before the very final paperwork to transfer ownership back to them is signed!
Re: Faulty new car
Posted: Fri Dec 31, 2021 7:11 pm
by Kwr68
If it’s any consolation I know of some has jaguar I pace in which the heating stopped working in mid November and has been told he told he will not get it back till the end of January
Re: Faulty new car
Posted: Sat Jan 15, 2022 3:55 pm
by Wadard
Car still in bits at dealers, waiting for VW to produce tool required. They say it is on "back order" and should be available Jan 28th.
By far my worst new car experience. After 5 months on order it was delivered 23 November. After a week of starting failures it went back to dealers on 3 December and I might get it back end of January.
VW deliver a faulty new car and then take two months to repair it. Just a disgrace.
Re: Faulty new car
Posted: Sat Jan 15, 2022 4:07 pm
by Cherry
Utumno wrote: ↑Fri Dec 31, 2021 4:09 pm
I can almost guarantee that those tools would become available more quickly when under the threat of rejection.
Given that the buyer may have got an EV grant, PCP contribution and discount, the car may be worth more than he paid.
The dealer would be happy for the car to be rejected, repair it and sell for a profit.
I doubt VW care if the car is rejected and will not provide tools any faster. What is one customer to them?
We know how VW acted in dieselgate, gave a software update, EGR's failed and did not care.
Re: Faulty new car
Posted: Sat Jan 15, 2022 4:09 pm
by Deleted User 192
Wadard wrote: ↑Sat Jan 15, 2022 3:55 pm
Car still in bits at dealers, waiting for VW to produce tool required. They say it is on "back order" and should be available Jan 28th.
By far my worst new car experience. After 5 months on order it was delivered 23 November. After a week of starting failures it went back to dealers on 3 December and I might get it back end of January.
VW deliver a faulty new car and then take two months to repair it. Just a disgrace.
Rejection MUST be in your mind…
Re: Faulty new car
Posted: Sat Jan 15, 2022 4:26 pm
by MattP
Wadard wrote: ↑Tue Dec 28, 2021 4:04 pm
So here we are, 28 December, with my brand new ID.3 still in bits at the dealer, Listers Leamington. They have done their best, managing unfamiliar problems and needing special tools difficult to locate. VW themselves do not appear to have been helpful. Someone rang me after responding to my complaining on Twitter, but then said they couldn't help when I asked him to assist dealer in finding special tools needed. He had no answer when I asked "So what is the point of this conversation?"
The dealer lent me a new (17 miles) Golf Estate to use pending repair of the ID.3, so he'll get a used one back. Very unsatisfactory all round, and the fault is squarely at the door of the manufacturer, delivering a new car with serious faults. Should he or I or both, claim for compensation?
Interesting. Leamington is our local dealership, although it wasn’t ordered from there. Car coming for March 22.
Do they have much knowledge of EV’s, as when I went there they had loads of ID3/4s around the place.
Faulty new car
Posted: Sat Jan 15, 2022 11:37 pm
by Cherry
scott28tt wrote: ↑Sat Jan 15, 2022 4:09 pm
Rejection MUST be in your mind…
If you reject a car, do you keep the government grant and finance contribution, if you have paid off your car?
Eg Car = X, Grant = Y, finance deposit contribution = Z
Effective Payment = X - Y - Z
Do you get back:
1. X (full price minus dealer discount) ---> Keep grant and deposit contribution Yippee
2. X - Z (full price minus dealer discount - deposit contribution) ---> Keep grant only, lose finance deposit contribution
3. X - Y - Z (full price minus dealer discount - grant - deposit contribution) lose grant and deposit contribution. Boooh
4. X - Y (full price minus dealer discount - grant) Lose grant, keep finance deposit contribution.
Interesting to know. If (1) give it back!
Re: Faulty new car
Posted: Sun Jan 16, 2022 7:36 am
by monkeyhanger
Cherry wrote: ↑Sat Jan 15, 2022 11:37 pm
scott28tt wrote: ↑Sat Jan 15, 2022 4:09 pm
Rejection MUST be in your mind…
If you reject a car, do you keep the government grant and finance contribution, if you have paid off your car?
Eg Car = X, Grant = Y, finance deposit contribution = Z
Effective Payment = X - Y - Z
Do you get back:
1. X (full price minus dealer discount) ---> Keep grant and deposit contribution Yippee
2. X - Z (full price minus dealer discount - deposit contribution) ---> Keep grant only, lose finance deposit contribution
3. X - Y - Z (full price minus dealer discount - grant - deposit contribution) lose grant and deposit contribution. Boooh
4. X - Y (full price minus dealer discount - grant) Lose grant, keep finance deposit contribution.
Interesting to know. If (1) give it back!
You won't get back any more than you actually paid out to buy the car - you won't be in profit rejecting the car!
You need a good reason to reject, a major fault (or series of smaller faults happening in relatively quick succession) that can't be fixed within a reasonable period of time. You may have deductions from your rejection settlement, depending on condition and mileage when you hand it back. The expectation is that if you reject at 5 months after scuffing a few alloys and putting 10k miles on the clock, you won't be offered 100% of your money paid back - all that is negotiable.
Generally considered easier to reject a car still under finance, as negotiation with the finance company is usually more straightforward than negotiation with the dealership who supplied.
Re: Faulty new car
Posted: Sun Jan 16, 2022 7:44 am
by monkeyhanger
scott28tt wrote: ↑Sat Jan 15, 2022 4:09 pm
Wadard wrote: ↑Sat Jan 15, 2022 3:55 pm
Car still in bits at dealers, waiting for VW to produce tool required. They say it is on "back order" and should be available Jan 28th.
By far my worst new car experience. After 5 months on order it was delivered 23 November. After a week of starting failures it went back to dealers on 3 December and I might get it back end of January.
VW deliver a faulty new car and then take two months to repair it. Just a disgrace.
Rejection MUST be in your mind…
The trouble with these forums is a lot of people seek them out to publicise their genuine tales of woe and to ask if others have experienced the same. That ends up giving a distorted view of reliability with a perceived view of far worse reliability than is the case.
If Wadard genuinely likes the car but is frustrated with the car being out of order, I'd be pushing for a replacement and use of a courtesy ID3 until it arrives, with a big reduction in PCP monthlies if financed.
Faulty new car
Posted: Sun Jan 16, 2022 8:53 am
by Cherry
Is it a perceived view that the software on the ID.3, especially charging is useless or are the reports a distortion? Is the view actually true?
Is it a perceived view that the tyres on the ID.3 are poor or are the reports a distortion? Is the view actually true?
Re: Faulty new car
Posted: Sun Jan 16, 2022 9:03 am
by gailjon
Cherry wrote: ↑Sun Jan 16, 2022 8:53 am
Is it a perceived view that the software on the ID.3, especially charging is useless or are the reports a distortion?
Is it a perceived view that the tyres on the ID.3 are poor or are the reports a distortion?
We haven';t had any issues with charging and the Goodyear tyres on my wife's ID3 are great. In our case there are no problems with the ID3 but, like any product, there will be issues with some and these can be a disproportionate number odf posts on a forum. Many people would not even think of looking at a vehicle forum, even fewer for those who have no issues.
Re: Faulty new car
Posted: Sun Jan 16, 2022 9:46 am
by Utumno
Cherry wrote: ↑Sun Jan 16, 2022 8:53 am
Is it a perceived view that the software on the ID.3, especially charging is useless or are the reports a distortion? Is the view actually true?
Is it a perceived view that the tyres on the ID.3 are poor or are the reports a distortion? Is the view actually true?
I think it’s well reported that there are issues with the vechicle charging settings on the ID.3 in all versions up to and including 2.3, that VW have acknowledged that and have said improvements are coming in 3.0. Whether that constitutes a subjective opinion of “useless” depends very much on your own individual perception.
As to tyres, my understanding on the perceived view is that the tyres overall on the ID.3 are no worse than any other manufacturer. I have a personal and profound opinion on fitting Bridgestone tyres as many here are well aware, but I certainly wouldn’t conflate my personal opinion of “Bridgestone tyres are poor” into “tyres on the ID.3 are poor”. I would be perfectly happy with Goodyears and Contis as fitter by VW to many ID.3’ s on the road.