2.4 update and battery replacement

l4oth · Post by **l4oth** » Wed Jul 13, 2022 5:35 pm

alex1337 wrote: ↑Wed Jul 13, 2022 5:32 pm
l4oth wrote: ↑Wed Jul 13, 2022 5:23 pm Day 1 of the 2.4 upgrade…..

They phoned and said they would need to keep the car until tomorrow.

What is interesting is I imagined that whilst upgrading the car they would have plugged the car in, but looking at the app, apparently not.
Wouldn't count on free electricity these days.

Is VW 30 years behind in technology? How does swapping out a battery and updating software take over a day. Software update probably on a floppy disk.

Yes, I think you are probably right and like most things I am sure they will be quicker in subsequent iterations of the same upgrade activity.

rikimaru · Post by **rikimaru** » Wed Jul 13, 2022 6:58 pm

G43FAN wrote: ↑Wed Jul 13, 2022 1:39 pm
rikimaru wrote: ↑Wed Jul 13, 2022 1:34 pm What's this summer health check and is it worth it?
They'll check your tyre pressures, top up your screenwah and check your lights on top of the normal health check the do anyway in order to suggest other things you'll need doing.. tyre replacment usually. So I would suggest 'No'.

Mine told me they're going to wash the outside and vacuum the inside. Around here, that alone costs nearly the same price as what VW are charging, although I imagine in VW's case it's going to be a much less thorough job.

l4oth wrote: ↑Wed Jul 13, 2022 5:23 pm Day 1 of the 2.4 upgrade…..

They phoned and said they would need to keep the car until tomorrow.

What is interesting is I imagined that whilst upgrading the car they would have plugged the car in, but looking at the app, apparently not.

Perhaps 2.4 actually refers to the number of days our cars will be kept in service for.

OB1CCFC · Post by **OB1CCFC** » Thu Jul 14, 2022 9:29 am

Mine now booked in for 30th August! They couldn’t find a trained technician to do the upgrade before that. (JCT600).
I guess Ill ring around again. But it is really a bore.

rikimaru · Post by **rikimaru** » Thu Jul 14, 2022 11:58 am

OB1CCFC wrote: ↑Thu Jul 14, 2022 9:29 am Mine now booked in for 30th August! They couldn’t find a trained technician to do the upgrade before that. (JCT600).
I guess Ill ring around again. But it is really a bore.

Given how Tooks’ update has gone, we’ll all probably be waiting that long to get ours finalised anyway!

sidehaas · Post by **sidehaas** » Thu Jul 14, 2022 11:58 am

We are booked in on 1st August. We couldn't get a courtesy car without waiting until the end of August, at which point we are on holiday so it would have had to have been September.
There was an appointment available on 22nd July but we need the car the day after and I didn't want to rely on it being done in one day given early reports from others!

VengefulSeal · Post by **VengefulSeal** » Thu Jul 14, 2022 12:26 pm

VengefulSeal wrote: ↑Wed Jul 13, 2022 9:22 am I just booked mine online. I'd called the dealer last week and was told to go away...

https://www.volkswagen.co.uk/en/owners- ... e-2-4.html

is the link, I clicked through there and I'm booked for 2nd August. The VW page wanted £20 for the courtesy car as well. I work around the corner from the dealer so not needed.

Had a message from dealer this morning and they didn't realise that the upgrade would take 8 hours when they booked me in

So next available date is 30th August which they automatically moved me to without checking...

When I get a moment later, I shall call and see about bringing it forward..

l4oth · Post by **l4oth** » Thu Jul 14, 2022 12:30 pm

Car came back today at lunchtime so it will either be a long day starting first thing or be over one day for 2.4 upgrade.

It was the first one for the dealer so perhaps they will get quicker……

Gannet15 · Post by **Gannet15** » Thu Jul 14, 2022 1:38 pm

Went into local dealer two days ago and was offered 21st July booking for update and told it could take five or six hours to complete so booked car in. Just had phone call to advise me that update could take longer and may run into second day. Just have to wait and see!

Update. Just got call from dealer "Technician scheduled to do update (only one trained) will not be available for time needed. Can we reschedule?"

MotMot · Post by **MotMot** » Thu Jul 14, 2022 1:56 pm

I had a call this morning where the dealers cancelled my upgrade appointment tomorrow (Friday). Seems they’d not actually done one yet and wanted to test it in one on their own card to make sure it doesn’t brick the car. Also said it takes 6 hours just for the sw update let alone the module change / battery. Nice of them to not just plough ahead anyway - bit of a shame but better to be safe etc…

Dealer was Inchcape Stockport.

OB1CCFC · Post by **OB1CCFC** » Thu Jul 14, 2022 3:22 pm

Anyone sensing this is shaping up for a huge mess?
The dealers clearly have no confidence so don’t expect customers to….

OB1CCFC · Post by **OB1CCFC** » Thu Jul 14, 2022 3:24 pm

Ps. Any glimmer of hope of 3.0 before winter is rapidly receding…

Sherlock · Post by **Sherlock** » Thu Jul 14, 2022 4:38 pm

I have booked mine in for 9th August. If I haven't read on here about some positive experiences before then I might decide to postpone it though!

Scratch · Post by **Scratch** » Thu Jul 14, 2022 4:45 pm

So presumably they could return the software to the previous working 2.3 If they find this 2.4 update just isn’t working? Or is that too simplistic a view? If it turns out that they have under tested this update and made a complete pigs ear of the whole process, it’s no wonder existing owners are wanting to dump VW. And what would this do to the used prices of these cars?

monkeyhanger · Post by **monkeyhanger** » Thu Jul 14, 2022 5:25 pm

Scratch wrote: ↑Thu Jul 14, 2022 4:45 pm So presumably they could return the software to the previous working 2.3 If they find this 2.4 update just isn’t working? Or is that too simplistic a view? If it turns out that they have under tested this update and made a complete pigs ear of the whole process, it’s no wonder existing owners are wanting to dump VW. And what would this do to the used prices of these cars?

Is that really the reason people are dumping the VW? I think the currently crazy used prices are having something to do with it - driving the car a year and being in seriously positive equity - tempting to blow that on something a little different. Swapping a year old car for something else brand new with very little to put in to it.

I was fine with 2.3.

Bengeo · Post by **Bengeo** » Thu Jul 14, 2022 8:07 pm

I was booked in for Weds 20th July (possible 2 days). Got a phone call this morning to say that they had 3 cars booked in for that day and they have just realised they can only do 1 per day - could they rearrange? Now booked in for the following week. They said mine would only need 2 items changing - some needed 4.

l4oth · Post by **l4oth** » Fri Jul 15, 2022 5:27 am

After using yesterday (PM) on 2.4 the obvious major difference is the start-up seems quite a bit quicker.

Will try some other things today, if I get the chance.

I can’t help but think they will get lots of calls from confused customers - the ID software still says “2.3.0” (how many will know to actually look for software (0912)?

monkeyhanger · Post by **monkeyhanger** » Fri Jul 15, 2022 5:57 am

Comparing my 3.0 Born to my old 2.3 ID3, It's a bit quicker, but not much. To be fair it was quite a bit quicker with no user profiles before I registered the car with the My Born app (ID connect equivalent). Since then it has slowed a bit and the Cupra app isn't working properly, I can do almost nothing with it.in it's current state.

For those stuck on 2.3, you're not missing much.

Scratch · Post by **Scratch** » Fri Jul 15, 2022 7:21 am

l4oth wrote: ↑Fri Jul 15, 2022 5:27 am After using yesterday (PM) on 2.4 the obvious major difference is the start-up seems quite a bit quicker.

Will try some other things today, if I get the chance.

I can’t help but think they will get lots of calls from confused customers - the ID software still says “2.3.0” (how many will know to actually look for software (0912)?

When Chris Battery Life got to test V3.o software, he said then that the startup time was no different. I hope that means they have moded it. It's my one big gripe.

So VW can't even get the software to report the correct version number! Doesn't bode well for the rest of the software updates.

rikimaru · Post by **rikimaru** » Fri Jul 15, 2022 10:07 am

l4oth wrote: ↑Fri Jul 15, 2022 5:27 am I can’t help but think they will get lots of calls from confused customers - the ID software still says “2.3.0” (how many will know to actually look for software (0912)?

What's that all about??

terminettore · Post by **terminettore** » Fri Jul 15, 2022 2:05 pm

HI,

i'm from Italy,

2 days ago I took the car to my VW workshop (ID3 58kWh) fo r2.4 update and battery replacement, and at this time the car is not ready......

After job completion the car is not seeing the new (or old) 12 volt battery, and the red battery indicator is always on.

They tried to repeat the updates without resolving the issue, and Volkswagen has not yet found the solution........
I asked to rollback to 2.3 but seems isn't possible.............

No courtesy car available.........

Without words.........

2.4 update and battery replacement

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