Totally dead

All Volkswagen ID.3 related discussions
Grafight
Posts: 4
Joined: Tue Dec 22, 2020 11:23 am

Re: Totally dead

Post by Grafight » Tue Dec 22, 2020 11:31 am

For those that have had this issue - what has been the outcome? Has VW accepted that there is an issue and updated your software or fixed the hardware?

Our brand new ID3 (less than two weeks old) had this problem this morning. My wife went to drive it to work and the car was just completely dead. I had to call out VW Assistance / The AA - who confirmed that the 12V battery needed charging. He also confirmed that there was nothing left on in the car by us that would have drained the 12V battery - although in fairness I thought this was impossible as everything switches off when you get out of the car and lock it.

What surprised me was that the car had not been left parked up for weeks. My wife drove it the evening before to return from work without any issue.

The AA then advised me to drive the car for ~30 mins to charge the 12 - which I did, although to start with the car had loads of errors and wouldn't go into D, B or R until I had restarted it.

After 10 mins all the errors apart from the 12V (I've posted an image) went away and after 30 mins this disappeared too.

I'd really like to hear from other owners that have been through this.

VW.jpeg


scott28tt
Posts: 317
Joined: Fri Oct 09, 2020 2:34 pm

Re: Totally dead

Post by scott28tt » Tue Dec 22, 2020 12:22 pm

I had my first 12V warning yesterday morning, I needed to drive the car for an hour or so anyway and it went away and hasn’t re-appeared. My car was still driveable and there were no other warnings, just the 12V.

Needless to say I’m keeping a close eye on it now!

What software version does your car have? You have sufficient justification to have the 2.0 / 0783 update installed, this has a fix where the car will use the main battery if the 12V runs down.

Grafight
Posts: 4
Joined: Tue Dec 22, 2020 11:23 am

Re: Totally dead

Post by Grafight » Tue Dec 22, 2020 2:34 pm

Thanks Scott - I wasn't aware that the 0783 fixed this issue. I've just nipped out and checked and our car is on 0564. I'll contact our dealership and see of they can do the update.

scott28tt
Posts: 317
Joined: Fri Oct 09, 2020 2:34 pm

Re: Totally dead

Post by scott28tt » Tue Dec 22, 2020 3:16 pm

I spoke too soon, mine is now completely dead - no warnings, no lights, no mirrors dropping - nothing at all.

Now waiting for the AA to come (via VW roadside assistance).

Stephen
Posts: 9
Joined: Sat Oct 24, 2020 9:47 am

Re: Totally dead

Post by Stephen » Tue Dec 22, 2020 8:16 pm

Hi Grafight,

My ID.3 1st edition, needed jumpstarting by VW roadside assist, in less than 2 weeks from purchase. The second time it needed jumpstarting by roadside assist was 1 week after receiving the first software update (0570). I'm now on my second software update (0783) and second 12 volt battery. In total, I've been back to the dealership three times to get this problem resolved. The car has been at my VW dealer’s workshops for 17 days – since purchasing the car a little over 2 months ago.

According to my VW dealer the internal information they have, does indicate that the latest software update (0783) should correct the 12 volt battery drain problem.

I've now had the latest software update (0783) for 1.5 weeks, so it's really too early to say whether the problem is now solved.
However, I'm now getting a new error message 'drive system' error, and the problem of incorrect speed limit warnings continues.

I would recommend a strong complaint letter to VW customer services, plus getting your VW dealer to replace the 12 volt battery and update the software to the latest version (0783).

It's my opinion that all ID.3 models without the latest software bug fix will eventually suffer from the 12 volt battery drain problem; however, the majority of customers aren't yet aware of the joys to come.

20201213_093230718_iOS.jpg


hwhbev
Posts: 56
Joined: Sat Oct 17, 2020 6:48 pm

Re: Totally dead

Post by hwhbev » Tue Dec 22, 2020 9:34 pm

Stephen wrote:
Tue Dec 22, 2020 8:16 pm
It's my opinion that all ID.3 models without the latest software bug fix will eventually suffer from the 12 volt battery drain problem; however, the majority of customers aren't yet aware of the joys to come.
It hasn't happen to my ID.3 yet but I am now carrying one of these in my car just in case:

https://www.amazon.co.uk/s?k=car+batter ... r+portable

Cliff T
Posts: 2
Joined: Tue Dec 29, 2020 1:56 pm

Re: Totally dead

Post by Cliff T » Tue Dec 29, 2020 2:30 pm

I collected my ID3 on 18th December and joined the team of dead battery owners yesterday after the car had sat in the garage for a couple of days. VW assist turned up fairly quickly as the AA man was in the area. He had never seen an ID.3 before but was able to get some power into the 12V battery. He couldn't fully charge it and told me that when everything was turned off the battery was discharging at a rate of 3 amps so something was draining the power. Since then I've had my own charger on the car and it seems to have recharged the battery after a full 24 hours. I haven't yet tried to drive it.

The dealer (Inchcape) had assured me the car had the most recent software update but I'm unsure how to check this. Can anyone tell me how I can find out what software update the car is running?

I have rejected the car to both the dealer and VW and I await the reactions. Needless to say they don't seem to be in a hurry to give me my money back.

I am astounded that they can continue to sell a car with such a crucial inherent fault. They are obviously aware of the problem but continue to use us as guinea pigs.

simonrg
Posts: 53
Joined: Wed Dec 23, 2020 11:40 pm

Re: Totally dead

Post by simonrg » Tue Dec 29, 2020 3:13 pm

You can find the software version under Settings then System Information.
ID.3 Business Pro Performance 204PS 1-speed automatic 5 Door + Heat Pump - Software 0564 Hardware H20
Collected 23rd December 2020 - North Yorkshire

hwhbev
Posts: 56
Joined: Sat Oct 17, 2020 6:48 pm

Re: Totally dead

Post by hwhbev » Tue Dec 29, 2020 3:42 pm

I wonder how many of the 294 registered members of id3forums.co.uk actually own an ID.3. Doing a search through the forum for the dead 12v battery issue I count eight people that have reported this problem. That's eight too many but I wonder what proportion of all ID.3s have experienced this problem. I note that a few owners have this problem with their car just a matter of days after taking ownership whereas for others it can happen weeks later. This is clearly a worry for those of us that have had their ID.3 for some time and aren't sure whether their car is going to respond when they next try to drive it. My car hasn't had this problem (yet) but is it just a matter of time.... :?

Surely VW must know by now the cause with so many ID.3s having had this problem......

Cliff T
Posts: 2
Joined: Tue Dec 29, 2020 1:56 pm

Re: Totally dead

Post by Cliff T » Tue Dec 29, 2020 4:46 pm

Thanks for the advice Simonrg. I have checked my software update and it is 0783 so I appear to have the most up to date fix. It seems that has not sorted the 12V battery problem.

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