UK First Edition £500 charging credit

Deleted User 192 · Post by **Deleted User 192** » Thu Nov 26, 2020 10:54 am

I've not tried to use mine yet, but have Osprey chargers not far away - I will give it a go sometime soon!

Thanks for the the UK number, I've written it onto my card

Ph66 · Post by **Ph66** » Thu Nov 26, 2020 1:07 pm

Hi , I used my we charge card at an Osprey and it worked ok, about 2 weeks ago. It's not nearby so I haven't been that way again.

There's not many chargers or Ionity chargers around the Midlands that accept we charge card !!! It's going to be difficult to use this £500 credit ...

Can I ask that you have activated the card on the we charge app ?

SteveGC · Post by **SteveGC** » Thu Nov 26, 2020 4:24 pm

@ph66 yes, it is register and shown as active on we Connect ID and the Support chaps confirmed it was shown as activated on the system, it just does not seem to work! Interesting others have used it sucessfully, it must be miy card. I will wait another week as not making many trips away due to lockdown.

Avalon · Post by **Avalon** » Fri Nov 27, 2020 4:57 pm

I attempted to use the WeCharge card at an Alfa point in North Yorks this week with no success. The Alfa number gives an unhelpful voicemail and I haven’t had a reply to an email querying the position. Like SteveGC I rang the number on the WeCharge card but they told me to try again(!). No helpful. And neither is the map in the app, it’s pretty useless.

SteveGC · Post by **SteveGC** » Thu Dec 03, 2020 10:28 pm

I decided to try my card today at an Ospery charger and to my surprise it worked. I sent an email to We Charge support to let them know and they responded by saying they had been informed the fault had been rectify but due to a heavy workload and staff shortages they had yet to notify me. So I responded by requesting a 2 month extension to use the credit as I received the card in early October and it only started to work in early Dec. I don't hold out much hope but if you don't ask you don't get.

roppenheimer · Post by **roppenheimer** » Sun Dec 06, 2020 5:54 pm

Same here - I wrote and asked for an extension but I haven't had any reply.

On another note I used my WeCharge card on an Alfa-Power charger and it charged me £29.00 for a 22.22kWh charge. I wrote to both VW and Alfa-Power but I haven't had any reply.

Deleted User 192 · Post by **Deleted User 192** » Sun Dec 06, 2020 8:05 pm

I successfully used a local Osprey charger yesterday, 10%-80% in about 40 mins

The charge shows in the We Connect ID app as a £0.00 charge.

roppenheimer · Post by **roppenheimer** » Sun Dec 06, 2020 8:51 pm

Is Charge Point Services Ltd the same as GeniePoint? If so they are installed at Morrisons supermarkets. However, their chargers don't show up on the map in the WeConnectID app.

Deleted User 192 · Post by **Deleted User 192** » Sun Dec 06, 2020 9:28 pm

According to a quick online search, Charge Point Services was acquired by Engie: https://www.zap-map.com/charge-points/p ... ork-guide/

Engie also run GeniePoint: https://www.zap-map.com/charge-points/p ... t-network/

This list of We Charger partners came to me directly from VW: IONITY, Charge Point Services Ltd, New Motion B.V., Engenie (Osprey), Elmtronics Ltd, ESB Group, Alfa Power

No mention of GeniePoint even though they’re part of the same parent company.

HeidiFlowerpt Driver · Mon Dec 07, 2020 9:14 am

Engenie are now Osprey.

Deleted User 192 · Post by **Deleted User 192** » Mon Dec 07, 2020 9:38 am

HeidiFlowerpot wrote: ↑Mon Dec 07, 2020 9:14 am Engenie are now Osprey.

The list I posted was a copy/paste directly from VW We Charge - I've edited the list now.

If you meant Engie, they are not the same company as Engenie (Osprey)

https://www.engie.co.uk/ev-charging-solutions/

roppenheimer · Post by **roppenheimer** » Mon Dec 07, 2020 11:10 am

I have just received the following from GeniePoint. Geniepoint chargers do not show up in the app as accepting WeCharge however. Maybe someone would like to try it:

Thank you for your email.
I have been advised that the VW cards should work on our chargers.
Please do call us on the helpline 0203 598 4087 if you encounter any problems.

Kind regards
GeniePoint Support

I emailed them via the email address on their website: geniepointsupport@engie.com the reply came from geniesupport@evsupport.engie.co.uk

Deleted User 192 · Post by **Deleted User 192** » Mon Dec 07, 2020 11:35 am

roppenheimer wrote: ↑Mon Dec 07, 2020 11:10 am I have just received the following from GeniePoint. Geniepoint chargers do not show up in the app as accepting WeCharge however. Maybe someone would like to try it:

Thank you for your email.
I have been advised that the VW cards should work on our chargers.
Please do call us on the helpline 0203 598 4087 if you encounter any problems.

Kind regards
GeniePoint Support

Nice that they bothered to reply - I sent them messages on Facebook in October and November and never heard a peep!

UK First Edition £500 charging credit

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