We Charge Registration Problems

[Handydave]

Been trying to register for We Charge via the VW App.

Having selected a plan, I get to the page where I have to enter my billing address, but the country is given as Germany and can't be changed. So I’m unable to proceed. I've checked my VW ID account and there the country is correctly stored as United Kingdom.

Emailed the We Connect team providing them with screenshots.

They replied:

”You have described to us that an incorrect country is stored in your app. This is because the correct main residence was not entered during the initial We Charge registration.

To ensure that the correct main residence is now displayed, we recommend that you create a new VW ID account with a new email address. It is important that you choose a different email address than the one you already used for the first We Charge registration.

You can then use the new VW ID account to perform the We Charge registration again with the correct country.

We hope this has been of assistance”

I replied saying that when registering for We Charge (via the VW App), I did not get the opportunity to enter the correct country. The first page that asked for my address already had Germany pre-allocated and couldn't be altered. I also said that I don’t wish to create a new VW ID account and asked them to rectify the issue by changing the country from Germany to the UK.

They replied:

”Kindly note that changing your We Charge account’s country is not possible on our end. In such cases, a solution to this matter would be to create a new account, using a different email address. We hope for your understanding on this matter and we thank you for your patience.”

It’s hard to understand why they can’t make a change to their own database.

Anyway, I’ve given up on We Charge and will sign up for Electroverse and others.

Unless any forum members have the answer to this.

[shire-dweller]

[...] It’s hard to understand why they can’t make a change to their own database.

We’ll never know for sure, but VW might be trying to do their bit to reduce Germany's all time high labour shortage. If you are only able to enter a German billing address, but your current billing address is in the UK, clearly a solution is for you to move to Germany. Something to think about.

[Handydave]

Ha! Seems a bit desperate!

[Mo1]

Used to get something similar on the Rlink Renault website, the issue there was the country you'd logged onto. are you definitely on the UK website?

[Handydave]

Am using the VW App...

[Mo1]

Sorry I wasn't very clear I meant are you on the UK VW website as opposed to the German VW website.

[Handydave]

I’m not on any website, I’m using the VW App on an Android phone. It’s the We Charge registration page on the VW App that thinks I’m in Germany and won’t allow any change. As far as I can see that’s the only way you can register for We Charge. When I access my VW ID account via the vw.co.uk website it has my address correctly located in the UK.

[Handydave]

Thread resurrection…..
I found out by chance how to resolve the problem at post #1 (no thanks to the We Connect team…..)
Was using the VW app and selected Vehicle / Settings / Service Packages. The screen came up in German. Selected the globe symbol (top right) and clicked UK. The screen showed in English.
I wondered it this was why the We Charge sign-up form thought I was in Germany.
It was…..
Posting in case this helps others.

[the.kes]

Thread resurrection…..
I found out by chance how to resolve the problem at post #1 (no thanks to the We Connect team…..)
Was using the VW app and selected Vehicle / Settings / Service Packages. The screen came up in German. Selected the globe symbol (top right) and clicked UK. The screen showed in English.
I wondered it this was why the We Charge sign-up form thought I was in Germany.
It was…..
Posting in case this helps others.

Took a few attempts but mine did change the app settings except that the mileage is in km not miles but Rome was not built in a day.

[Handydave]

If you haven’t already, you could try (on the app); Account (little figure bottom right) / App Settings / and set Units either to miles or automatic.

[Sharon Simmons]

That sounds incredibly frustrating. I've had similar issues with apps locking in incorrect information and not allowing edits. It’s crazy when companies make simple fixes so difficult. I’ve had to create new accounts before just to correct something, which feels like an unnecessary hassle. Glad you managed to sort it out in the end!

It's the same kind of headache I try to avoid when dealing with vehicle registration. I found a service that keeps the process simple and smooth, especially for things like Montana trailer registration. Makes life way easier when you don’t have to deal with unnecessary back and forth.