Stationary Aircon (heat) only functions when charging

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ColinID3
Posts: 55
Joined: Sat Jan 09, 2021 10:10 am

Post by ColinID3 »

As a new ID3 owner I have an issue which some of you may be able to help me with.
I have a November built Life Pro with heat pump. (2.0 software installed prior to delivery).
In this cold weather I have been trying to use the WeConnect App to pre heat the car. After a confusing series of successful and unsuccessful attempts I realised that in works when the vehicle is on charge and doesn't work if not on charge - even when the charge level is 90%. I have also tried activating from the infotainment screen. This gives an error message saying 'insufficient charge'.
Can anyone tell me what I'm doing wrong.
Thanks.
Life Pro performance, Makena, 19" Andoya, Heat-pump, Nov'20 build, 23/12/20 delivery. Now with 2.1

simonrg
Posts: 249
Joined: Wed Dec 23, 2020 11:40 pm

Post by simonrg »

ColinID3 wrote: Sat Jan 09, 2021 9:13 pm In this cold weather I have been trying to use the WeConnect App to pre heat the car. After a confusing series of successful and unsuccessful attempts I realised that in works when the vehicle is on charge and doesn't work if not on charge - even when the charge level is 90%. I have also tried activating from the infotainment screen. This gives an error message saying 'insufficient charge'.
Sorry its not working, from what you describe it sounds like you are doing all the right things.
The 'insufficient charge' message doesn't sound right when you have 90% charge on HV, but bearing in mind all the problems that people have been having with 12V battery, I wonder if the message refers to 12V battery, a long shot if this is the cause then if you were charging the 12V battery but not charging the HV battery then you should be able to turn on pre heat.
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - 0910 (24/10/21) - 3.2 (6/7/23) - Hardware H20 - North Yorkshire
ColinID3
Posts: 55
Joined: Sat Jan 09, 2021 10:10 am

Post by ColinID3 »

Thanks Simon.
I'll try charging 12v battery.
It's also good to know, as mentioned else where, that it should work when the EV charge lead is still connected even though the charge is complete.
I'll test both and feed back the outcome.
Thanks
Life Pro performance, Makena, 19" Andoya, Heat-pump, Nov'20 build, 23/12/20 delivery. Now with 2.1
ColinID3
Posts: 55
Joined: Sat Jan 09, 2021 10:10 am

Post by ColinID3 »

Hi Simon
Having 'fiddled' further, I found 12v battery was ok, and didn't make any difference. Found Stat heating will work (Through App or in car 'switching') if the charge lead is plugged in even if not drawing charge at the time the heating is activated. My dealer now tells me it is only designed to work if it can draw current through the charging system - seems strange but living with that for now - lets see if any changes at software 2.1!
Thanks
Life Pro performance, Makena, 19" Andoya, Heat-pump, Nov'20 build, 23/12/20 delivery. Now with 2.1
simonrg
Posts: 249
Joined: Wed Dec 23, 2020 11:40 pm

Post by simonrg »

ColinID3 wrote: Fri Jan 15, 2021 2:00 pm Hi Simon
Having 'fiddled' further, I found 12v battery was ok, and didn't make any difference. Found Stat heating will work (Through App or in car 'switching') if the charge lead is plugged in even if not drawing charge at the time the heating is activated. My dealer now tells me it is only designed to work if it can draw current through the charging system - seems strange but living with that for now - lets see if any changes at software 2.1!
Thanks
Hi Colin, thanks for update, as you say hopefully this will be fixed by software update, as only being able to preheat when plugged in is not very helpful.
Sorry 12V was a red-herring.
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - 0910 (24/10/21) - 3.2 (6/7/23) - Hardware H20 - North Yorkshire
simonrg
Posts: 249
Joined: Wed Dec 23, 2020 11:40 pm

Post by simonrg »

ColinID3 wrote: Fri Jan 15, 2021 2:00 pm Hi Simon
Having 'fiddled' further, I found 12v battery was ok, and didn't make any difference. Found Stat heating will work (Through App or in car 'switching') if the charge lead is plugged in even if not drawing charge at the time the heating is activated. My dealer now tells me it is only designed to work if it can draw current through the charging system - seems strange but living with that for now - lets see if any changes at software 2.1!
Thanks
My ID.3 is my first car which also functions as an oven in summer (car with a black roof) and now I discover that even with 2.1 software Stationary Air Conditioning only works when charging, does it work for anybody else when not plugged in?
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - 0910 (24/10/21) - 3.2 (6/7/23) - Hardware H20 - North Yorkshire
simonmaskell
Posts: 118
Joined: Sat Jun 05, 2021 2:54 pm

Post by simonmaskell »

Mine works ok from car and we connect I’d app. I know that battery has to be at a certain level for it to work
simonrg
Posts: 249
Joined: Wed Dec 23, 2020 11:40 pm

Post by simonrg »

simonmaskell wrote: Sat Jun 05, 2021 2:56 pm Mine works ok from car and we connect I’d app. I know that battery has to be at a certain level for it to work
Thanks, good to know that this works for somebody when not plugged in.

What spec is your ID.3 (i.e. Life/Business/.....) and do you have a heat pump?
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - 0910 (24/10/21) - 3.2 (6/7/23) - Hardware H20 - North Yorkshire
simonmaskell
Posts: 118
Joined: Sat Jun 05, 2021 2:54 pm

Post by simonmaskell »

It’s a Max with Heat Pump
simonrg
Posts: 249
Joined: Wed Dec 23, 2020 11:40 pm

Post by simonrg »

simonmaskell wrote: Sat Jun 05, 2021 4:28 pm It’s a Max with Heat Pump
Thanks it does look like it should work, I have just spotted a long discussion thread on the Facebook forum that there is an issue - that it needs an upgrade.

This is frustrating as my car has just spent an extra 5 days with dealer after 38 days to do 2.1 recall in order to fix this problem and the dealer showed me the TPI where VW Technical had told them my car did not have this feature, if this is the case it appears to be the only ID.3.
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - 0910 (24/10/21) - 3.2 (6/7/23) - Hardware H20 - North Yorkshire
Kryten
Posts: 33
Joined: Tue Dec 22, 2020 2:02 am

Post by Kryten »

I've got an ID3 life and am having the same problem. Spoke to VW customer services and they said it should work but needs latest software before they can investigate as that might fix it. It's in at my dealer for 2.1upgrade today. So will see if it works when I get it back.
wgibbons
Posts: 17
Joined: Sat Jun 12, 2021 7:37 am

Post by wgibbons »

Hi

Having the same problem here. We have the 2.1 software, but ours is the Style spec, so it has single zone climate control only...maybe you need dual zone for it to work?

Any way, for other owners with single zone, can you confirm:

does the stationary air con work on your ID3? When I click the button to 'start air con' when I turn the car off, the slider bounces back to 'off'. It seems to work fine when the car is plugged in, but I really want to get it working when the car isn't plugged in too.

Have you been able to start/stop the aircon using the app while the car is not plugged in?

And have you been able to remotely (plugged in or not) turn on heated steering wheel and seats?

When I try to set up the stationary aircon using the infotainment screen, I can see a top-down view of the car, and a 'set departure time' button. The button does nothing, and I thought that the top down view would allow me to programme the seats and steering wheel, but none of those parts of the screen react at all when I touch them.
phicb
Posts: 1
Joined: Thu Jun 17, 2021 7:03 pm

Post by phicb »

We've just collected a brand new ID3 Family this afternoon and cannot get the AirCon working AT ALL!! Is there something that I'm missing, it all looks very simple on the control panel - but none of the fans spin up regardless of whether I'm driving or sat still.... will be making a phonecall to VW first thing tomorrow but surely this can't be normal?
stevieboy
Posts: 44
Joined: Sat Oct 10, 2020 12:54 pm

Post by stevieboy »

In the Climate menu top left is an on/off icon. Turn it on
ID.3 Tour 77kWh Pro S 204PS | Stone washed Blue | 19" Andoya Black Alloy Wheels | Wallbox Home Charger
yummymummy11
Posts: 20
Joined: Fri Jun 04, 2021 5:52 pm

Post by yummymummy11 »

I have a ID.3 Family collected at the beginning of June, my stat ac is working without being plugged in, to be fair it’s only being used to cool the car so far as it’s been warm since we took delivery. It might be a different story in the winter time with no heat pump 🥶
Bromsgroveuser
Posts: 217
Joined: Sun Feb 14, 2021 11:47 am

Post by Bromsgroveuser »

On my car it's weird ,the heating system is the only thing on the car where the switch is blue when it's off and grey when it's on everything else is blue on grey off, how weird is that
First Edition Pro Plus, Moonstone Grey,2.3, sold via motorway 09/07/22 at a profit!!!
New car Ioniq 5 Premium 72 kw
hungerdunger
Posts: 100
Joined: Fri Dec 11, 2020 8:28 pm
Location: Carmarthen, West Wales

Post by hungerdunger »

Yes, I've often wondered about that too. Completely illogical and unintuitive, as well as confusing for the new owner.
ID.3 1st Edition - Manganese Grey - purchased 15/12/20.
simonrg
Posts: 249
Joined: Wed Dec 23, 2020 11:40 pm

Post by simonrg »

wgibbons wrote: Thu Jun 17, 2021 8:53 am Hi

Having the same problem here. We have the 2.1 software, but ours is the Style spec, so it has single zone climate control only...maybe you need dual zone for it to work?

Any way, for other owners with single zone, can you confirm:

does the stationary air con work on your ID3? When I click the button to 'start air con' when I turn the car off, the slider bounces back to 'off'. It seems to work fine when the car is plugged in, but I really want to get it working when the car isn't plugged in too.

Have you been able to start/stop the aircon using the app while the car is not plugged in?

And have you been able to remotely (plugged in or not) turn on heated steering wheel and seats?

When I try to set up the stationary aircon using the infotainment screen, I can see a top-down view of the car, and a 'set departure time' button. The button does nothing, and I thought that the top down view would allow me to programme the seats and steering wheel, but none of those parts of the screen react at all when I touch them.
There was a long thread on the ID.3 UK Facebook group which concluded that "Air condition now on leaving" worked unless the car was incorrectly configured - I assume the remote app functions won't work unless the "Air condition now on leaving" works - so a car setting rather than an App problem.

However, mine doesn't work in my ID.3 Business Pro with Heat Pump, do you have a heat pump?

My ID.3 spent 38 days at the dealer getting the 2.1 recall, then 5 days with the dealer trying to fix this and a number of faults. VW Technical told the dealer this feature was not part of the vehicle's specification and dealer returned car unfixed. I believe it should work and have seen no proof that this is not the case. So car is now back at dealer in Northallerton where they are checking it out prior to sending it to Newcastle EV Expertise Centre.

In the thread I have seen people say there is a setting to disable stationary air-con when on battery, but I certainly can't find it in Infotainment menus, so I guess it must be accessible via ODIS.

I now have a loan ID.3 1st edition and "Air condition now" just works, so I have to wait to see what happens to my ID.3.

It is a shame that VW don't appear to share information across dealers (people had the same issue and the dealer fixed it) or that the different departments in VW don't communicate with each other (Technical tells dealer I don't have the feature, Executive Office still have my call open and state they will do everything possible to enable dealer to solve my issues).
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - 0910 (24/10/21) - 3.2 (6/7/23) - Hardware H20 - North Yorkshire
wgibbons
Posts: 17
Joined: Sat Jun 12, 2021 7:37 am

Post by wgibbons »

[/quote]
There was a long thread on the ID.3 UK Facebook group which concluded that "Air condition now on leaving" worked unless the car was incorrectly configured - I assume the remote app functions won't work unless the "Air condition now on leaving" works - so a car setting rather than an App problem.

However, mine doesn't work in my ID.3 Business Pro with Heat Pump, do you have a heat pump?

[/quote]

Interesting. I assume 'incorrectly configured' is something only a dealer can fix? I don't see anything in the settings that would appear to make any difference.

Ours is the Style spec (so it does not have dual zone or 'smart' a/c) and it does not have the heat pump. Does the Business spec have the smart a/c? I know the 1st edition does, and maybe that's what's making the difference?

I'd love to get to the bottom of whether it's a spec issue or a glitch in my car.
Kryten
Posts: 33
Joined: Tue Dec 22, 2020 2:02 am

Post by Kryten »

wgibbons wrote: Fri Jun 18, 2021 12:01 pm
There was a long thread on the ID.3 UK Facebook group which concluded that "Air condition now on leaving" worked unless the car was incorrectly configured - I assume the remote app functions won't work unless the "Air condition now on leaving" works - so a car setting rather than an App problem.

However, mine doesn't work in my ID.3 Business Pro with Heat Pump, do you have a heat pump?

[/quote]

Interesting. I assume 'incorrectly configured' is something only a dealer can fix? I don't see anything in the settings that would appear to make any difference.

Ours is the Style spec (so it does not have dual zone or 'smart' a/c) and it does not have the heat pump. Does the Business spec have the smart a/c? I know the 1st edition does, and maybe that's what's making the difference?

I'd love to get to the bottom of whether it's a spec issue or a glitch in my car.
[/quote]
It's not a spec issue as I've got a life courtesy car at the moment and it works fine on it.
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