Stationary Aircon (heat) only functions when charging

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ColinID3
Posts: 47
Joined: Sat Jan 09, 2021 10:10 am

Stationary Aircon (heat) only functions when charging

Post by ColinID3 » Sat Jan 09, 2021 9:13 pm

As a new ID3 owner I have an issue which some of you may be able to help me with.
I have a November built Life Pro with heat pump. (2.0 software installed prior to delivery).
In this cold weather I have been trying to use the WeConnect App to pre heat the car. After a confusing series of successful and unsuccessful attempts I realised that in works when the vehicle is on charge and doesn't work if not on charge - even when the charge level is 90%. I have also tried activating from the infotainment screen. This gives an error message saying 'insufficient charge'.
Can anyone tell me what I'm doing wrong.
Thanks.
Life Pro performance, Makena, 19" Andoya, Heat-pump, Nov'20 build, 23/12/20 delivery. Now with 2.1

simonrg
Posts: 206
Joined: Wed Dec 23, 2020 11:40 pm

Re: Stationary Aircon (heat) only functions when charging

Post by simonrg » Mon Jan 11, 2021 12:02 am

ColinID3 wrote:
Sat Jan 09, 2021 9:13 pm
In this cold weather I have been trying to use the WeConnect App to pre heat the car. After a confusing series of successful and unsuccessful attempts I realised that in works when the vehicle is on charge and doesn't work if not on charge - even when the charge level is 90%. I have also tried activating from the infotainment screen. This gives an error message saying 'insufficient charge'.
Sorry its not working, from what you describe it sounds like you are doing all the right things.
The 'insufficient charge' message doesn't sound right when you have 90% charge on HV, but bearing in mind all the problems that people have been having with 12V battery, I wonder if the message refers to 12V battery, a long shot if this is the cause then if you were charging the 12V battery but not charging the HV battery then you should be able to turn on pre heat.
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - Hardware H20 - North Yorkshire

ColinID3
Posts: 47
Joined: Sat Jan 09, 2021 10:10 am

Re: Stationary Aircon (heat) only functions when charging

Post by ColinID3 » Mon Jan 11, 2021 11:10 am

Thanks Simon.
I'll try charging 12v battery.
It's also good to know, as mentioned else where, that it should work when the EV charge lead is still connected even though the charge is complete.
I'll test both and feed back the outcome.
Thanks
Life Pro performance, Makena, 19" Andoya, Heat-pump, Nov'20 build, 23/12/20 delivery. Now with 2.1

ColinID3
Posts: 47
Joined: Sat Jan 09, 2021 10:10 am

Re: Stationary Aircon (heat) only functions when charging

Post by ColinID3 » Fri Jan 15, 2021 2:00 pm

Hi Simon
Having 'fiddled' further, I found 12v battery was ok, and didn't make any difference. Found Stat heating will work (Through App or in car 'switching') if the charge lead is plugged in even if not drawing charge at the time the heating is activated. My dealer now tells me it is only designed to work if it can draw current through the charging system - seems strange but living with that for now - lets see if any changes at software 2.1!
Thanks
Life Pro performance, Makena, 19" Andoya, Heat-pump, Nov'20 build, 23/12/20 delivery. Now with 2.1

simonrg
Posts: 206
Joined: Wed Dec 23, 2020 11:40 pm

Re: Stationary Aircon (heat) only functions when charging

Post by simonrg » Fri Jan 15, 2021 2:37 pm

ColinID3 wrote:
Fri Jan 15, 2021 2:00 pm
Hi Simon
Having 'fiddled' further, I found 12v battery was ok, and didn't make any difference. Found Stat heating will work (Through App or in car 'switching') if the charge lead is plugged in even if not drawing charge at the time the heating is activated. My dealer now tells me it is only designed to work if it can draw current through the charging system - seems strange but living with that for now - lets see if any changes at software 2.1!
Thanks
Hi Colin, thanks for update, as you say hopefully this will be fixed by software update, as only being able to preheat when plugged in is not very helpful.
Sorry 12V was a red-herring.
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - Hardware H20 - North Yorkshire

simonrg
Posts: 206
Joined: Wed Dec 23, 2020 11:40 pm

Re: Stationary Aircon (heat) only functions when charging

Post by simonrg » Sat Jun 05, 2021 1:11 pm

ColinID3 wrote:
Fri Jan 15, 2021 2:00 pm
Hi Simon
Having 'fiddled' further, I found 12v battery was ok, and didn't make any difference. Found Stat heating will work (Through App or in car 'switching') if the charge lead is plugged in even if not drawing charge at the time the heating is activated. My dealer now tells me it is only designed to work if it can draw current through the charging system - seems strange but living with that for now - lets see if any changes at software 2.1!
Thanks
My ID.3 is my first car which also functions as an oven in summer (car with a black roof) and now I discover that even with 2.1 software Stationary Air Conditioning only works when charging, does it work for anybody else when not plugged in?
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - Hardware H20 - North Yorkshire

simonmaskell
Posts: 4
Joined: Sat Jun 05, 2021 2:54 pm

Re: Stationary Aircon (heat) only functions when charging

Post by simonmaskell » Sat Jun 05, 2021 2:56 pm

Mine works ok from car and we connect I’d app. I know that battery has to be at a certain level for it to work

simonrg
Posts: 206
Joined: Wed Dec 23, 2020 11:40 pm

Re: Stationary Aircon (heat) only functions when charging

Post by simonrg » Sat Jun 05, 2021 3:10 pm

simonmaskell wrote:
Sat Jun 05, 2021 2:56 pm
Mine works ok from car and we connect I’d app. I know that battery has to be at a certain level for it to work
Thanks, good to know that this works for somebody when not plugged in.

What spec is your ID.3 (i.e. Life/Business/.....) and do you have a heat pump?
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - Hardware H20 - North Yorkshire

simonmaskell
Posts: 4
Joined: Sat Jun 05, 2021 2:54 pm

Re: Stationary Aircon (heat) only functions when charging

Post by simonmaskell » Sat Jun 05, 2021 4:28 pm

It’s a Max with Heat Pump

simonrg
Posts: 206
Joined: Wed Dec 23, 2020 11:40 pm

Re: Stationary Aircon (heat) only functions when charging

Post by simonrg » Sat Jun 05, 2021 5:35 pm

simonmaskell wrote:
Sat Jun 05, 2021 4:28 pm
It’s a Max with Heat Pump
Thanks it does look like it should work, I have just spotted a long discussion thread on the Facebook forum that there is an issue - that it needs an upgrade.

This is frustrating as my car has just spent an extra 5 days with dealer after 38 days to do 2.1 recall in order to fix this problem and the dealer showed me the TPI where VW Technical had told them my car did not have this feature, if this is the case it appears to be the only ID.3.
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - Hardware H20 - North Yorkshire

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