ME2.0 update cancelled

[id73]

So I was due to drop my car in today for ME2.0 update.
Dealer called me at last minute to tell me VW had issued a notice overnight to stop all future customer updates to ME2.0 due to a bug whereby cars won’t restart after the update.

No explanation as to what this bug is or when it will be fixed. I was just told to rebook for 2 weeks time...when hopefully it will be fixed ?!?!

I think this is pretty dreadful communication and adds to the irritation of being an early adopter of the car

Has anyone else had their ME 2.0 update cancelled for this reason? Or is it just something affecting VW West London?

[stu-evs]

Ours has gone in today for the update....

[Jel]

VW West London called me 2 days before my ID3 was scheduled for the ME2.0 update stating that they didn't know when I would get it back due to staff shortages.

Personally I'm not hughly impressed with VWs UK customer service.

[stu-evs]

Looks like this might be a West London ‘thing’ then - perhaps a franchise issue?

I can’t fault the customer service we’ve received - either from the sales or service/aftersales team members. Our dealer is part of inchcape.

[simonrg]

Looks like this might be a West London ‘thing’ then - perhaps a franchise issue?

I can’t fault the customer service we’ve received - either from the sales or service/aftersales team members. Our dealer is part of inchcape.

My car went in on Tuesday and service shop has just told me they can't complete the update as VW have pulled the download.

[hwhbev]

My car went in on Tuesday and service shop has just told me they can't complete the update as VW have pulled the download.

Rather concerning for those of us that have already had the update. Are there some worrying bugs I wonder?

[scott28tt]

I posted about this on the UK ID3 group on Facebook - two technicians who are members of that group have said separately that they each completed a 2.0 update today and it’s still available on their systems, one of them thinks there might be some dealer confusion with VW pulling updates for the Golf 8.

Nobody seems to know what is going on with any certainty.

[DAN142]

I had the update which stopped the heater working and then had to wait 24 hours for a further update. All fine now. Maybe they are waiting for that update?

[simonrg]

My car went in on Tuesday and service shop has just told me they can't complete the update as VW have pulled the download.

Update on where I am - possibly what happened is that if the initial update to 0783 doesn't work fully then the VW system does not allow further downloads to update the other modules that need updating, so it looks like VW have pulled the download.

I did get a call today VW Executive Office to say they had instructed the dealer to raise a technical query with the factory, which will result in instructions to the dealer what to do next. I pointed out I would not accept a half upgraded car. Obviously the VW customer service agents are dealing with all VW cars and so have to go back to get technical help from other colleagues, I did suggest it would be useful to read this forum and the Facebook group to understand a bit more about the ID.3. He is going to seek further technical help and asked me to give him 4-5 days to get back to me.

In the meantime I have a black Life Pro with no connectivity so can get about.

[stu-evs]

Just had the call from our dealer - they’ve successfully completed the update on our car...it took 2 days (they had it since Wednesday evening) - coming back to us this evening.

Ours was permanently offline beforehand and now is online and apparently all functions checked and working....