ME2.0 update cancelled

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id73
Posts: 26
Joined: Sat Dec 19, 2020 11:28 pm

ME2.0 update cancelled

Post by id73 » Wed Jan 13, 2021 8:58 pm

So I was due to drop my car in today for ME2.0 update.
Dealer called me at last minute to tell me VW had issued a notice overnight to stop all future customer updates to ME2.0 due to a bug whereby cars won’t restart after the update.

No explanation as to what this bug is or when it will be fixed. I was just told to rebook for 2 weeks time...when hopefully it will be fixed ?!?!

I think this is pretty dreadful communication and adds to the irritation of being an early adopter of the car

Has anyone else had their ME 2.0 update cancelled for this reason? Or is it just something affecting VW West London?

stu-evs
Posts: 60
Joined: Thu Jan 07, 2021 9:25 pm

Re: ME2.0 update cancelled

Post by stu-evs » Thu Jan 14, 2021 8:25 am

Ours has gone in today for the update....
ID.3 1st Edition

Jel
Posts: 43
Joined: Sat Oct 31, 2020 12:58 pm

Re: ME2.0 update cancelled

Post by Jel » Thu Jan 14, 2021 8:40 am

VW West London called me 2 days before my ID3 was scheduled for the ME2.0 update stating that they didn't know when I would get it back due to staff shortages.

Personally I'm not hughly impressed with VWs UK customer service.

stu-evs
Posts: 60
Joined: Thu Jan 07, 2021 9:25 pm

Re: ME2.0 update cancelled

Post by stu-evs » Thu Jan 14, 2021 9:32 am

Looks like this might be a West London ‘thing’ then - perhaps a franchise issue?

I can’t fault the customer service we’ve received - either from the sales or service/aftersales team members. Our dealer is part of inchcape.
ID.3 1st Edition

simonrg
Posts: 122
Joined: Wed Dec 23, 2020 11:40 pm

Re: ME2.0 update cancelled

Post by simonrg » Thu Jan 14, 2021 1:49 pm

stu-evs wrote:
Thu Jan 14, 2021 9:32 am
Looks like this might be a West London ‘thing’ then - perhaps a franchise issue?

I can’t fault the customer service we’ve received - either from the sales or service/aftersales team members. Our dealer is part of inchcape.
My car went in on Tuesday and service shop has just told me they can't complete the update as VW have pulled the download.
ID.3 Business Pro Performance 204PS 1-speed automatic 5 Door + Heat Pump - Software 0783 (28/1/21) Hardware H20
Collected 23rd December 2020 - North Yorkshire

hwhbev
Posts: 83
Joined: Sat Oct 17, 2020 6:48 pm

Re: ME2.0 update cancelled

Post by hwhbev » Thu Jan 14, 2021 7:34 pm

simonrg wrote:
Thu Jan 14, 2021 1:49 pm
My car went in on Tuesday and service shop has just told me they can't complete the update as VW have pulled the download.
Rather concerning for those of us that have already had the update. Are there some worrying bugs I wonder?

scott28tt
Posts: 500
Joined: Fri Oct 09, 2020 2:34 pm

Re: ME2.0 update cancelled

Post by scott28tt » Thu Jan 14, 2021 10:03 pm

I posted about this on the UK ID3 group on Facebook - two technicians who are members of that group have said separately that they each completed a 2.0 update today and it’s still available on their systems, one of them thinks there might be some dealer confusion with VW pulling updates for the Golf 8.

Nobody seems to know what is going on with any certainty.
ID.3 1st Edition - Moonstone Grey

DAN142
Posts: 10
Joined: Thu Oct 15, 2020 7:20 pm

Re: ME2.0 update cancelled

Post by DAN142 » Fri Jan 15, 2021 12:33 pm

I had the update which stopped the heater working and then had to wait 24 hours for a further update. All fine now. Maybe they are waiting for that update?

simonrg
Posts: 122
Joined: Wed Dec 23, 2020 11:40 pm

Re: ME2.0 update cancelled

Post by simonrg » Fri Jan 15, 2021 1:13 pm

simonrg wrote:
Thu Jan 14, 2021 1:49 pm
My car went in on Tuesday and service shop has just told me they can't complete the update as VW have pulled the download.
Update on where I am - possibly what happened is that if the initial update to 0783 doesn't work fully then the VW system does not allow further downloads to update the other modules that need updating, so it looks like VW have pulled the download.

I did get a call today VW Executive Office to say they had instructed the dealer to raise a technical query with the factory, which will result in instructions to the dealer what to do next. I pointed out I would not accept a half upgraded car. Obviously the VW customer service agents are dealing with all VW cars and so have to go back to get technical help from other colleagues, I did suggest it would be useful to read this forum and the Facebook group to understand a bit more about the ID.3. He is going to seek further technical help and asked me to give him 4-5 days to get back to me.

In the meantime I have a black Life Pro with no connectivity so can get about.
ID.3 Business Pro Performance 204PS 1-speed automatic 5 Door + Heat Pump - Software 0783 (28/1/21) Hardware H20
Collected 23rd December 2020 - North Yorkshire

stu-evs
Posts: 60
Joined: Thu Jan 07, 2021 9:25 pm

Re: ME2.0 update cancelled

Post by stu-evs » Fri Jan 15, 2021 4:54 pm

Just had the call from our dealer - they’ve successfully completed the update on our car...it took 2 days (they had it since Wednesday evening) - coming back to us this evening.

Ours was permanently offline beforehand and now is online and apparently all functions checked and working....
ID.3 1st Edition

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