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Re: ME2.0 update cancelled

Posted: Fri Jan 15, 2021 11:29 pm
by id73
Dreadfully frustrating, VW west london still not able to update to ME2.0, no explanation, no eta. Very poor customer service.

I am amazed that this software takes 2 days to complete even with a hard wired connection to the car.
What are they using, some sort of 1980s dial up modem?!?

Our Tesla is able to update wirelessly in 25mins so I really can’t understand why ID3 is 115x slower when directly plugged into a diagnostics machine

The we connect app continues to randomly work and then not work and car randomly looses its 4g connectivity so the connected features of the car are simply not reliable enough to have passed any sort of production roll out testing. Very unimpressed with it all

Re: ME2.0 update cancelled

Posted: Sat Jan 16, 2021 7:59 am
by Deleted User 192
Because it’s not as simple as plug-in and press a button, this is a post from a master tech on Facebook:

Very basically, we update the infotainment side of things first, using a USB C memory stick just plugged into the center console then turn the ignition on, that updates everything to 783 within about an hour all being well. Then put the car to sleep for 15 mins. Then run a fault check using one protocol and input an update code, this will then assess the control units on that protocol and give us a list of what is going to be updated which is stuff like front assist and the antenna module plus a couple of others, that'll take a couple of hours to complete all being well.

Once that's done, let the car go to sleep again before running a norma CAN protocol fault check and input another update code which will update just about every other control unit, this list of updates and codings is usually in the region of 33-34 items. Again that'll take a couple of hours plus then rechecking every control unit has taken the correct software level and redoing any that may need it, usually one or two need a recode. Then a 12v battery adaption, another sleep session (they get tired easily 😂) and then a drive motor adaption on the road and pray to the Lord above that all is well. Sorry for the long winded explanation 🤣

Re: ME2.0 update cancelled

Posted: Sat Jan 16, 2021 3:01 pm
by hwhbev
scott28tt wrote: Sat Jan 16, 2021 7:59 am Because it’s not as simple as plug-in and press a button, this is a post from a master tech on Facebook:

Very useful info. Thanks scott28tt.

I wish corporates wouldn't put stuff behind the walled-garden of Facebook. Many use it but not everyone. It's much appreciated to have someone willing to relay useful stuff from Facebook over to here for those of us that refuse to use it. :)

Re: ME2.0 update cancelled

Posted: Sat Jan 16, 2021 5:46 pm
by Deleted User 192
It’s not an official Facebook group and wasn’t an official comment from the tech, he’s just a member of that group trying to help owners - just like if a tech joined this forum.

Re: ME2.0 update cancelled

Posted: Sat Jan 16, 2021 7:36 pm
by stu-evs
So, post-update to 2.0 this week, and getting the car back last night, popped out and spent some time with the car today checking functions out etc. - the good news is that everything seems to be working perfectly! Wireless CarPlay is great...and the simple change of having the home button on the drivers side now makes a surprisingly positive difference! Got the car registered on we connect (car was offline permanently before) and the app seems to work too...albeit slightly basic at the moment.

So, hopefully good news for those waiting for the update still - seems it’s still available and functioning well!

Re: ME2.0 update cancelled

Posted: Sun Jan 17, 2021 5:10 pm
by hwhbev
stu-evs wrote: Sat Jan 16, 2021 7:36 pm So, post-update to 2.0 this week, and getting the car back last night, popped out and spent some time with the car today checking functions out etc. - the good news is that everything seems to be working perfectly! Wireless CarPlay is great...and the simple change of having the home button on the drivers side now makes a surprisingly positive difference! Got the car registered on we connect (car was offline permanently before) and the app seems to work too...albeit slightly basic at the moment.

So, hopefully good news for those waiting for the update still - seems it’s still available and functioning well!
I've noticed with v2.0 that the speed limit warning is still confusing kph and mph. Also the Warm Hands function is still blowing out of the left hand vents in a RHD car. But I haven't noticed any other software-related niggles.

Re: ME2.0 update cancelled

Posted: Sun Jan 17, 2021 7:07 pm
by Deleted User 192
hwhbev wrote: Sun Jan 17, 2021 5:10 pm
stu-evs wrote: Sat Jan 16, 2021 7:36 pm So, post-update to 2.0 this week, and getting the car back last night, popped out and spent some time with the car today checking functions out etc. - the good news is that everything seems to be working perfectly! Wireless CarPlay is great...and the simple change of having the home button on the drivers side now makes a surprisingly positive difference! Got the car registered on we connect (car was offline permanently before) and the app seems to work too...albeit slightly basic at the moment.

So, hopefully good news for those waiting for the update still - seems it’s still available and functioning well!
I've noticed with v2.0 that the speed limit warning is still confusing kph and mph. Also the Warm Hands function is still blowing out of the left hand vents in a RHD car. But I haven't noticed any other software-related niggles.

Did you tell your dealer in advance about the Warm Hands air vent issue? It was on the list I sent to mine, and it’s now working correctly for RHD.

I do feel that the more you tell them the more they fix, there were 20 things on my list prior to me taking it to them last Monday.

Another example would be the image for the reversing camera not filling the screen, which I told them about before my car first went into the workshop and had the 0570 software installed. They also installed a patch or update then which corrected the camera image (this was not part of a regular 0570 update)

Re: ME2.0 update cancelled

Posted: Sun Jan 17, 2021 9:35 pm
by simonrg
scott28tt wrote: Sun Jan 17, 2021 7:07 pm Did you tell your dealer in advance about the Warm Hands air vent issue? It was on the list I sent to mine, and it’s now working correctly for RHD.

I do feel that the more you tell them the more they fix, there were 20 things on my list prior to me taking it to them last Monday.
.....
Seems like a great idea, but disappointing if VW aren't giving the dealers a list of items to check when they are maintaining ID.3's.

I believe Toyota do this, as I was asked where my locking wheel nuts were when the car went in for a battery error check and was told there was a small issue with brake alignment on some cars and Toyota were asking dealers to check this at next opportunity.

Re: ME2.0 update cancelled

Posted: Sun Jan 17, 2021 9:57 pm
by hwhbev
scott28tt wrote: Sun Jan 17, 2021 7:07 pm
Did you tell your dealer in advance about the Warm Hands air vent issue? It was on the list I sent to mine, and it’s now working correctly for RHD.
No I didn’t but as simonrg pointed out, I expected (perhaps naively) VW to fix all known issues especially if they are software controlled which I assume the Warm Hands issue to be. What about all of the bugs that we can’t see that affect things such as battery management, etc. Surely they get fixed even though we don’t explicitly mention them when our cars go in for service / software update? At least I hope they would. I’m going to start another list of issues for my next visit to the dealer....

Is there anything still outstanding on your ID.3, apart from the things we know are coming in v2.1?

Re: ME2.0 update cancelled

Posted: Sun Jan 17, 2021 10:47 pm
by Deleted User 192
My dealer explained that they have to log every reported fault onto a central VW system, plus they asked me for the list in advance so they could be prepared.

It was a no brainier for me to send them my list, and as I say on both occasions they’ve had my car they’ve fixed things which do not appear to have been part of the standard software update.

Yes I still have some things unresolved, including a couple of items that VW are aware of but don’t yet have a fix for - no idea if those things are fixed in 2.1 though, I guess we all wait and see.

It may also be worth pointing out that the updates are being installed as a warranty claim through the dealer - they have to be paid by VW in order to carry out the “repairs”, that may go towards explaining why dealers aren’t fixing every single thing on every single car, it’s also time consuming for them to check and resolve.

I will continue to report any error or any quirk to the service staff at my dealer, I have a lot more sympathy for them now I understand more about the process they have to follow with the car and with VW.

Oh and there was a rollbar check that is being done on every car going back to any workshop, as per the Toyota example above.

Re: ME2.0 update cancelled

Posted: Sun Jan 17, 2021 11:04 pm
by simonrg
scott28tt wrote: Sun Jan 17, 2021 10:47 pm My dealer explained that they have to log every reported fault onto a central VW system, plus they asked me for the list in advance so they could be prepared.

It was a no brainier for me to send them my list, and as I say on both occasions they’ve had my car they’ve fixed things which do not appear to have been part of the standard software update.

Yes I still have some things unresolved, including a couple of items that VW are aware of but don’t yet have a fix for - no idea if those things are fixed in 2.1 though, I guess we all wait and see.

It may also be worth pointing out that the updates are being installed as a warranty claim through the dealer - they have to be paid by VW in order to carry out the “repairs”, that may go towards explaining why dealers aren’t fixing every single thing on every single car, it’s also time consuming for them to check and resolve.

I will continue to report any error or any quirk to the service staff at my dealer, I have a lot more sympathy for them now I understand more about the process they have to follow with the car and with VW.

Oh and there was a rollbar check that is being done on every car going back to any workshop, as per the Toyota example above.
Thanks a lot clearer now, so process is more complicated than I had appreciated.

I supplied a list as requested by the dealer but having had a loan ID.3 demonstrator I am discovering things wrong I hadn't even tried on my car, hopefully will be fixed by update to 2.0, otherwise another trip to the dealer. I will ask them to confirm a couple of things I have noticed with loan car before I accept my car back.

Re: ME2.0 update cancelled

Posted: Mon Jan 18, 2021 10:13 am
by NeilDA
Just got my 1st Edition back Friday 15th with v2.0 installed. I originally dropped it in at CityGate VW Watford at 8.00am Monday morning with a list of software issues and they thought I'd have it back sometime Tuesday, however I was called on Tuesday lunchtime to say the update had failed so they would need to start again so Thursday was now pencilled in to collect it. Wednesday arrived and another call from Hugh (a very nice man) in the service department to say that once again the update had failed and they were now in contact with VW Technical to try and resolve the issue (apparently only mine and one other ID.3 had failed to update correctly at Watford) and the car was unlikely to be ready to collect until Tuesday of the following week. Friday afternoon and I received an unexpected call to say that the update had finally been installed, the car had been road tested and was cleaned and ready for collection. It appears that this update takes between 7-9 hours per attempt and at the moment there are no alternative instructions if it fails other than to just try again. Mine took 3 attempts! v2.0 does feel much nicer than the original version and hopefully v2.1 due late March early April will finally give us Over The Air update capability. Good luck to all those still awaiting the patch, it is a definite upgrade.

Re: ME2.0 update cancelled

Posted: Mon Jan 18, 2021 10:32 am
by Jel
"due late March early April" seems like the 2.1 update keeps getting pushed out. I was going to wait but I've now rebooked my ID3 in for the 2.0 update after the first one was cancelled by VW.

Re: ME2.0 update cancelled

Posted: Mon Jan 18, 2021 3:23 pm
by M100
Ours was updated and we got it back 5 days ago. So far, the key that wasn’t with the dealer now won’t work, Weconnect won’t recognise my App and today the Time and Date has died and is greyed out in Settings. May be something to do with setting the Location for charging which is all I have done which might affect it, and I was going to try that out tonight. But without a clock that isn’t going to work. I have deleted the Location for charging in the hope the timer may come back after an interval with the car off.

Re: ME2.0 update cancelled

Posted: Sat Jan 23, 2021 10:01 pm
by RDR
Ours was updated this week, so far it does seem better with less errors and glitchy antics. Overspeed warning is still happening the dealers escalated to VW. One thing I noticed this morning I got a snowflake on the dash for low temperature I thought it was strange the car wasn't doing it before as I think its a standard in the uk - small things.

Re: ME2.0 update cancelled

Posted: Mon Jan 25, 2021 7:54 pm
by simonrg
If my car (being serviced) charge / range status has not changed since last Monday and is still on 42% charge /56 miles is this likely to mean that no work has been done on the car since last Monday, or does the update only challenge the 12v battery?

My ID.3 has been in since 12th January for its software to be updated, first time failed part way through upgrade, dealer tried to return car partially updated, I had to get VW to authorise reinstall, technician was going to do it on 18th but couldn't get call with VW factory booked until today 25th. Heard nothing from dealer and looks like nothing happened as no change in car status.

Looks like time to chase the dealer and VW who request 5 days to respond to the questions I raise in my calls.

I suggested VW might like to compensate me for the situation, they said no, but what would I like from the dealer and they would see what is possible. I should really price out the time I have spent testing the car's faults, the extended journey times due to faults needing rectifying, time spent talking to dealer/VW, time spent collecting documentation, time spent emailing dealer/VW, ....

I am really disappointed by the VW customer experience. I also fly a drone and if it drops out of the sky then all its flight data is recorded. So you call a technical help desk where the agents know enough to ask all details they need to analyse the problem / even answer your simpler questions / ask extra questions this is all shared with the user, then following a request for lots of data from the user, it is passed to the next level, there is an adult conversation, which if there is a drone fault results in the drone being replaced, if not it explained how the user can avoid this in future and the manufacturer releasing software updates to stop further failures. Why doesn't VW do this?

Re: ME2.0 update cancelled

Posted: Mon Jan 25, 2021 9:10 pm
by stu-evs
simonrg wrote: Mon Jan 25, 2021 7:54 pm If my car (being serviced) charge / range status has not changed since last Monday and is still on 42% charge /56 miles is this likely to mean that no work has been done on the car since last Monday, or does the update only challenge the 12v battery?

My ID.3 has been in since 12th January for its software to be updated, first time failed part way through upgrade, dealer tried to return car partially updated, I had to get VW to authorise reinstall, technician was going to do it on 18th but couldn't get call with VW factory booked until today 25th. Heard nothing from dealer and looks like nothing happened as no change in car status.

Looks like time to chase the dealer and VW who request 5 days to respond to the questions I raise in my calls.

I suggested VW might like to compensate me for the situation, they said no, but what would I like from the dealer and they would see what is possible. I should really price out the time I have spent testing the car's faults, the extended journey times due to faults needing rectifying, time spent talking to dealer/VW, time spent collecting documentation, time spent emailing dealer/VW, ....

I am really disappointed by the VW customer experience. I also fly a drone and if it drops out of the sky then all its flight data is recorded. So you call a technical help desk where the agents know enough to ask all details they need to analyse the problem / even answer your simpler questions / ask extra questions this is all shared with the user, then following a request for lots of data from the user, it is passed to the next level, there is an adult conversation, which if there is a drone fault results in the drone being replaced, if not it explained how the user can avoid this in future and the manufacturer releasing software updates to stop further failures. Why doesn't VW do this?
I would suggest it means your car hasn't moved....... if it had even been powered up to drive it from car park to service bay I'd expect there to be a drop in charge due to heating etc. If the update had been performed; then there is at least 1 test drive required in standard VW process - so that would take some charge. Finally; if they'd finished the work then I'd expect it to be fully charged before returning it to you (certainly that's what we've experienced)......

Re: ME2.0 update cancelled

Posted: Mon Jan 25, 2021 10:16 pm
by simonrg
stu-evs wrote: Mon Jan 25, 2021 9:10 pm
simonrg wrote: Mon Jan 25, 2021 7:54 pm If my car (being serviced) charge / range status has not changed since last Monday and is still on 42% charge /56 miles is this likely to mean that no work has been done on the car since last Monday, or does the update only challenge the 12v battery?
.....
I would suggest it means your car hasn't moved....... if it had even been powered up to drive it from car park to service bay I'd expect there to be a drop in charge due to heating etc. If the update had been performed; then there is at least 1 test drive required in standard VW process - so that would take some charge. Finally; if they'd finished the work then I'd expect it to be fully charged before returning it to you (certainly that's what we've experienced)......
Thanks, what I guess / fear, I will call them tomorrow to find out what is going on, just so disappointing being told something is going to happen on a given date and don't get communicated to either way.
Obviously difficult times for all at the moment, so hope they are all ok and state of my car is definitely a small issue.

Re: ME2.0 update cancelled

Posted: Mon Jan 25, 2021 10:17 pm
by simonrg
simonrg wrote: Mon Jan 25, 2021 10:16 pm
stu-evs wrote: Mon Jan 25, 2021 9:10 pm
simonrg wrote: Mon Jan 25, 2021 7:54 pm If my car (being serviced) charge / range status has not changed since last Monday and is still on 42% charge /56 miles is this likely to mean that no work has been done on the car since last Monday, or does the update only challenge the 12v battery?
.....
I would suggest it means your car hasn't moved....... if it had even been powered up to drive it from car park to service bay I'd expect there to be a drop in charge due to heating etc. If the update had been performed; then there is at least 1 test drive required in standard VW process - so that would take some charge. Finally; if they'd finished the work then I'd expect it to be fully charged before returning it to you (certainly that's what we've experienced)......
Thanks, what I guess / fear, I will call them tomorrow to find out what is going on, just so disappointing being told something is going to happen on a given date and don't get communicated to either way.
Obviously difficult times for all at the moment, so hope they are all ok and state of my car is definitely a small issue with all else that is going on in the world.

Re: ME2.0 update cancelled

Posted: Tue Jan 26, 2021 4:35 pm
by simonrg
My car does not seem to be very lucky, the garage's technicians were still self-isolating yesterday so nobody available to call VW in Milton Keynes and nothing happened to my car on Monday.

This morning VW's servers were down so no updates could be downloaded and this afternoon nobody at VW Technical in Milton Keynes is returning calls.

But it will all be fixed on Wednesday when VW Technical in Milton Keynes return the technician's call.