ME2.0 update cancelled

All Volkswagen ID.3 related discussions
simonrg
Posts: 115
Joined: Wed Dec 23, 2020 11:40 pm

Re: ME2.0 update cancelled

Post by simonrg » Sun Jan 17, 2021 11:04 pm

scott28tt wrote:
Sun Jan 17, 2021 10:47 pm
My dealer explained that they have to log every reported fault onto a central VW system, plus they asked me for the list in advance so they could be prepared.

It was a no brainier for me to send them my list, and as I say on both occasions they’ve had my car they’ve fixed things which do not appear to have been part of the standard software update.

Yes I still have some things unresolved, including a couple of items that VW are aware of but don’t yet have a fix for - no idea if those things are fixed in 2.1 though, I guess we all wait and see.

It may also be worth pointing out that the updates are being installed as a warranty claim through the dealer - they have to be paid by VW in order to carry out the “repairs”, that may go towards explaining why dealers aren’t fixing every single thing on every single car, it’s also time consuming for them to check and resolve.

I will continue to report any error or any quirk to the service staff at my dealer, I have a lot more sympathy for them now I understand more about the process they have to follow with the car and with VW.

Oh and there was a rollbar check that is being done on every car going back to any workshop, as per the Toyota example above.
Thanks a lot clearer now, so process is more complicated than I had appreciated.

I supplied a list as requested by the dealer but having had a loan ID.3 demonstrator I am discovering things wrong I hadn't even tried on my car, hopefully will be fixed by update to 2.0, otherwise another trip to the dealer. I will ask them to confirm a couple of things I have noticed with loan car before I accept my car back.
ID.3 Business Pro Performance 204PS 1-speed automatic 5 Door + Heat Pump - Software 0783 (28/1/21) Hardware H20
Collected 23rd December 2020 - North Yorkshire

NeilDA
Posts: 14
Joined: Wed Nov 04, 2020 10:40 pm

Re: ME2.0 update cancelled

Post by NeilDA » Mon Jan 18, 2021 10:13 am

Just got my 1st Edition back Friday 15th with v2.0 installed. I originally dropped it in at CityGate VW Watford at 8.00am Monday morning with a list of software issues and they thought I'd have it back sometime Tuesday, however I was called on Tuesday lunchtime to say the update had failed so they would need to start again so Thursday was now pencilled in to collect it. Wednesday arrived and another call from Hugh (a very nice man) in the service department to say that once again the update had failed and they were now in contact with VW Technical to try and resolve the issue (apparently only mine and one other ID.3 had failed to update correctly at Watford) and the car was unlikely to be ready to collect until Tuesday of the following week. Friday afternoon and I received an unexpected call to say that the update had finally been installed, the car had been road tested and was cleaned and ready for collection. It appears that this update takes between 7-9 hours per attempt and at the moment there are no alternative instructions if it fails other than to just try again. Mine took 3 attempts! v2.0 does feel much nicer than the original version and hopefully v2.1 due late March early April will finally give us Over The Air update capability. Good luck to all those still awaiting the patch, it is a definite upgrade.

Jel
Posts: 43
Joined: Sat Oct 31, 2020 12:58 pm

Re: ME2.0 update cancelled

Post by Jel » Mon Jan 18, 2021 10:32 am

"due late March early April" seems like the 2.1 update keeps getting pushed out. I was going to wait but I've now rebooked my ID3 in for the 2.0 update after the first one was cancelled by VW.

M100
Posts: 13
Joined: Sun Oct 25, 2020 2:10 pm

Re: ME2.0 update cancelled

Post by M100 » Mon Jan 18, 2021 3:23 pm

Ours was updated and we got it back 5 days ago. So far, the key that wasn’t with the dealer now won’t work, Weconnect won’t recognise my App and today the Time and Date has died and is greyed out in Settings. May be something to do with setting the Location for charging which is all I have done which might affect it, and I was going to try that out tonight. But without a clock that isn’t going to work. I have deleted the Location for charging in the hope the timer may come back after an interval with the car off.

RDR
Posts: 38
Joined: Fri Nov 20, 2020 7:28 pm

Re: ME2.0 update cancelled

Post by RDR » Sat Jan 23, 2021 10:01 pm

Ours was updated this week, so far it does seem better with less errors and glitchy antics. Overspeed warning is still happening the dealers escalated to VW. One thing I noticed this morning I got a snowflake on the dash for low temperature I thought it was strange the car wasn't doing it before as I think its a standard in the uk - small things.

simonrg
Posts: 115
Joined: Wed Dec 23, 2020 11:40 pm

Re: ME2.0 update cancelled

Post by simonrg » Mon Jan 25, 2021 7:54 pm

If my car (being serviced) charge / range status has not changed since last Monday and is still on 42% charge /56 miles is this likely to mean that no work has been done on the car since last Monday, or does the update only challenge the 12v battery?

My ID.3 has been in since 12th January for its software to be updated, first time failed part way through upgrade, dealer tried to return car partially updated, I had to get VW to authorise reinstall, technician was going to do it on 18th but couldn't get call with VW factory booked until today 25th. Heard nothing from dealer and looks like nothing happened as no change in car status.

Looks like time to chase the dealer and VW who request 5 days to respond to the questions I raise in my calls.

I suggested VW might like to compensate me for the situation, they said no, but what would I like from the dealer and they would see what is possible. I should really price out the time I have spent testing the car's faults, the extended journey times due to faults needing rectifying, time spent talking to dealer/VW, time spent collecting documentation, time spent emailing dealer/VW, ....

I am really disappointed by the VW customer experience. I also fly a drone and if it drops out of the sky then all its flight data is recorded. So you call a technical help desk where the agents know enough to ask all details they need to analyse the problem / even answer your simpler questions / ask extra questions this is all shared with the user, then following a request for lots of data from the user, it is passed to the next level, there is an adult conversation, which if there is a drone fault results in the drone being replaced, if not it explained how the user can avoid this in future and the manufacturer releasing software updates to stop further failures. Why doesn't VW do this?
ID.3 Business Pro Performance 204PS 1-speed automatic 5 Door + Heat Pump - Software 0783 (28/1/21) Hardware H20
Collected 23rd December 2020 - North Yorkshire

stu-evs
Posts: 56
Joined: Thu Jan 07, 2021 9:25 pm

Re: ME2.0 update cancelled

Post by stu-evs » Mon Jan 25, 2021 9:10 pm

simonrg wrote:
Mon Jan 25, 2021 7:54 pm
If my car (being serviced) charge / range status has not changed since last Monday and is still on 42% charge /56 miles is this likely to mean that no work has been done on the car since last Monday, or does the update only challenge the 12v battery?

My ID.3 has been in since 12th January for its software to be updated, first time failed part way through upgrade, dealer tried to return car partially updated, I had to get VW to authorise reinstall, technician was going to do it on 18th but couldn't get call with VW factory booked until today 25th. Heard nothing from dealer and looks like nothing happened as no change in car status.

Looks like time to chase the dealer and VW who request 5 days to respond to the questions I raise in my calls.

I suggested VW might like to compensate me for the situation, they said no, but what would I like from the dealer and they would see what is possible. I should really price out the time I have spent testing the car's faults, the extended journey times due to faults needing rectifying, time spent talking to dealer/VW, time spent collecting documentation, time spent emailing dealer/VW, ....

I am really disappointed by the VW customer experience. I also fly a drone and if it drops out of the sky then all its flight data is recorded. So you call a technical help desk where the agents know enough to ask all details they need to analyse the problem / even answer your simpler questions / ask extra questions this is all shared with the user, then following a request for lots of data from the user, it is passed to the next level, there is an adult conversation, which if there is a drone fault results in the drone being replaced, if not it explained how the user can avoid this in future and the manufacturer releasing software updates to stop further failures. Why doesn't VW do this?
I would suggest it means your car hasn't moved....... if it had even been powered up to drive it from car park to service bay I'd expect there to be a drop in charge due to heating etc. If the update had been performed; then there is at least 1 test drive required in standard VW process - so that would take some charge. Finally; if they'd finished the work then I'd expect it to be fully charged before returning it to you (certainly that's what we've experienced)......
ID.3 1st Edition

simonrg
Posts: 115
Joined: Wed Dec 23, 2020 11:40 pm

Re: ME2.0 update cancelled

Post by simonrg » Mon Jan 25, 2021 10:16 pm

stu-evs wrote:
Mon Jan 25, 2021 9:10 pm
simonrg wrote:
Mon Jan 25, 2021 7:54 pm
If my car (being serviced) charge / range status has not changed since last Monday and is still on 42% charge /56 miles is this likely to mean that no work has been done on the car since last Monday, or does the update only challenge the 12v battery?
.....
I would suggest it means your car hasn't moved....... if it had even been powered up to drive it from car park to service bay I'd expect there to be a drop in charge due to heating etc. If the update had been performed; then there is at least 1 test drive required in standard VW process - so that would take some charge. Finally; if they'd finished the work then I'd expect it to be fully charged before returning it to you (certainly that's what we've experienced)......
Thanks, what I guess / fear, I will call them tomorrow to find out what is going on, just so disappointing being told something is going to happen on a given date and don't get communicated to either way.
Obviously difficult times for all at the moment, so hope they are all ok and state of my car is definitely a small issue.
ID.3 Business Pro Performance 204PS 1-speed automatic 5 Door + Heat Pump - Software 0783 (28/1/21) Hardware H20
Collected 23rd December 2020 - North Yorkshire

simonrg
Posts: 115
Joined: Wed Dec 23, 2020 11:40 pm

Re: ME2.0 update cancelled

Post by simonrg » Mon Jan 25, 2021 10:17 pm

simonrg wrote:
Mon Jan 25, 2021 10:16 pm
stu-evs wrote:
Mon Jan 25, 2021 9:10 pm
simonrg wrote:
Mon Jan 25, 2021 7:54 pm
If my car (being serviced) charge / range status has not changed since last Monday and is still on 42% charge /56 miles is this likely to mean that no work has been done on the car since last Monday, or does the update only challenge the 12v battery?
.....
I would suggest it means your car hasn't moved....... if it had even been powered up to drive it from car park to service bay I'd expect there to be a drop in charge due to heating etc. If the update had been performed; then there is at least 1 test drive required in standard VW process - so that would take some charge. Finally; if they'd finished the work then I'd expect it to be fully charged before returning it to you (certainly that's what we've experienced)......
Thanks, what I guess / fear, I will call them tomorrow to find out what is going on, just so disappointing being told something is going to happen on a given date and don't get communicated to either way.
Obviously difficult times for all at the moment, so hope they are all ok and state of my car is definitely a small issue with all else that is going on in the world.
ID.3 Business Pro Performance 204PS 1-speed automatic 5 Door + Heat Pump - Software 0783 (28/1/21) Hardware H20
Collected 23rd December 2020 - North Yorkshire

simonrg
Posts: 115
Joined: Wed Dec 23, 2020 11:40 pm

Re: ME2.0 update cancelled

Post by simonrg » Tue Jan 26, 2021 4:35 pm

My car does not seem to be very lucky, the garage's technicians were still self-isolating yesterday so nobody available to call VW in Milton Keynes and nothing happened to my car on Monday.

This morning VW's servers were down so no updates could be downloaded and this afternoon nobody at VW Technical in Milton Keynes is returning calls.

But it will all be fixed on Wednesday when VW Technical in Milton Keynes return the technician's call.
ID.3 Business Pro Performance 204PS 1-speed automatic 5 Door + Heat Pump - Software 0783 (28/1/21) Hardware H20
Collected 23rd December 2020 - North Yorkshire

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