Volkswagen ID.3 Forum

scott28tt wrote: ↑Sun Jan 17, 2021 10:47 pm My dealer explained that they have to log every reported fault onto a central VW system, plus they asked me for the list in advance so they could be prepared.

It was a no brainier for me to send them my list, and as I say on both occasions they’ve had my car they’ve fixed things which do not appear to have been part of the standard software update.

Yes I still have some things unresolved, including a couple of items that VW are aware of but don’t yet have a fix for - no idea if those things are fixed in 2.1 though, I guess we all wait and see.

It may also be worth pointing out that the updates are being installed as a warranty claim through the dealer - they have to be paid by VW in order to carry out the “repairs”, that may go towards explaining why dealers aren’t fixing every single thing on every single car, it’s also time consuming for them to check and resolve.

I will continue to report any error or any quirk to the service staff at my dealer, I have a lot more sympathy for them now I understand more about the process they have to follow with the car and with VW.

Oh and there was a rollbar check that is being done on every car going back to any workshop, as per the Toyota example above.

simonrg wrote: ↑Mon Jan 25, 2021 7:54 pm If my car (being serviced) charge / range status has not changed since last Monday and is still on 42% charge /56 miles is this likely to mean that no work has been done on the car since last Monday, or does the update only challenge the 12v battery?

My ID.3 has been in since 12th January for its software to be updated, first time failed part way through upgrade, dealer tried to return car partially updated, I had to get VW to authorise reinstall, technician was going to do it on 18th but couldn't get call with VW factory booked until today 25th. Heard nothing from dealer and looks like nothing happened as no change in car status.

Looks like time to chase the dealer and VW who request 5 days to respond to the questions I raise in my calls.

I suggested VW might like to compensate me for the situation, they said no, but what would I like from the dealer and they would see what is possible. I should really price out the time I have spent testing the car's faults, the extended journey times due to faults needing rectifying, time spent talking to dealer/VW, time spent collecting documentation, time spent emailing dealer/VW, ....

I am really disappointed by the VW customer experience. I also fly a drone and if it drops out of the sky then all its flight data is recorded. So you call a technical help desk where the agents know enough to ask all details they need to analyse the problem / even answer your simpler questions / ask extra questions this is all shared with the user, then following a request for lots of data from the user, it is passed to the next level, there is an adult conversation, which if there is a drone fault results in the drone being replaced, if not it explained how the user can avoid this in future and the manufacturer releasing software updates to stop further failures. Why doesn't VW do this?

stu-evs wrote: ↑Mon Jan 25, 2021 9:10 pm

simonrg wrote: ↑Mon Jan 25, 2021 7:54 pm If my car (being serviced) charge / range status has not changed since last Monday and is still on 42% charge /56 miles is this likely to mean that no work has been done on the car since last Monday, or does the update only challenge the 12v battery?
.....

I would suggest it means your car hasn't moved....... if it had even been powered up to drive it from car park to service bay I'd expect there to be a drop in charge due to heating etc. If the update had been performed; then there is at least 1 test drive required in standard VW process - so that would take some charge. Finally; if they'd finished the work then I'd expect it to be fully charged before returning it to you (certainly that's what we've experienced)......

simonrg wrote: ↑Mon Jan 25, 2021 10:16 pm

stu-evs wrote: ↑Mon Jan 25, 2021 9:10 pm

simonrg wrote: ↑Mon Jan 25, 2021 7:54 pm If my car (being serviced) charge / range status has not changed since last Monday and is still on 42% charge /56 miles is this likely to mean that no work has been done on the car since last Monday, or does the update only challenge the 12v battery?
.....

I would suggest it means your car hasn't moved....... if it had even been powered up to drive it from car park to service bay I'd expect there to be a drop in charge due to heating etc. If the update had been performed; then there is at least 1 test drive required in standard VW process - so that would take some charge. Finally; if they'd finished the work then I'd expect it to be fully charged before returning it to you (certainly that's what we've experienced)......

Thanks, what I guess / fear, I will call them tomorrow to find out what is going on, just so disappointing being told something is going to happen on a given date and don't get communicated to either way.
Obviously difficult times for all at the moment, so hope they are all ok and state of my car is definitely a small issue with all else that is going on in the world.

But it will all be fixed on Wednesday when VW Technical in Milton Keynes return the technician's call.

hungerdunger wrote: ↑Wed Jan 27, 2021 12:17 am

But it will all be fixed on Wednesday when VW Technical in Milton Keynes return the technician's call.

I wish I could share your optimism!
In retrospect, the five days they took to install 2.0 on my ID.3 seems pretty reasonable.

simonrg wrote: ↑Wed Jan 27, 2021 7:10 pm

hungerdunger wrote: ↑Wed Jan 27, 2021 12:17 am

But it will all be fixed on Wednesday when VW Technical in Milton Keynes return the technician's call.

I wish I could share your optimism!
In retrospect, the five days they took to install 2.0 on my ID.3 seems pretty reasonable.

Ok feeling happier today, car charge on the app started going down for the first time in 2 weeks, fingers still strongly crossed.

I was contacted by the dealer early afternoon staff back off self-isolation, my ID.3 has been "fully" updated, put on charge, will be taken out for a test drive tomorrow morning and I should be able to collect it after lunch.
Thought I would share a screen shot (below) to record the event.
I am a bit concerned to see that the car has been charged to 100%, very generous of the dealer, but do I now have to go for a 20% charge drive so I don't leave it charged above 80%?
image0.png

Jel wrote: ↑Wed Jan 27, 2021 7:56 pm If you plan on driving the car in the next 5/7 days leaving it above 80% is fine. What EV (lithium) batteries don't like is being stored at low (under 20%) or high (over 80%) levels for long periods of time (weeks on end)

simonrg wrote: ↑Thu Jan 28, 2021 3:03 pm After 16 days with the dealer I have my ID.3 back updated to 2.0, most of the issues have been fixed, aside from mph to kph.
Carplay works etc., the manual is now available under the help icon.
Rather disappointed that looking in help it says " Sorry, voice control for air conditioning is not supported in this language." - not good as sliders are invisible in dark and 16 second YouTube VW clip demonstrating using voice control showcases heat, navigation and radio voice control.
IMG_3969.JPG
Presumably this will work in 2.1.

stu-evs wrote: ↑Thu Jan 28, 2021 3:45 pm

simonrg wrote: ↑Thu Jan 28, 2021 3:03 pm After 16 days with the dealer I have my ID.3 back updated to 2.0, most of the issues have been fixed, aside from mph to kph.
Carplay works etc., the manual is now available under the help icon.
Rather disappointed that looking in help it says " Sorry, voice control for air conditioning is not supported in this language." - not good as sliders are invisible in dark and 16 second YouTube VW clip demonstrating using voice control showcases heat, navigation and radio voice control.
IMG_3969.JPG
Presumably this will work in 2.1.

It will work! Just try “hello ID, I’m cold” or warm....

simonrg wrote: ↑Thu Jan 28, 2021 4:01 pm

stu-evs wrote: ↑Thu Jan 28, 2021 3:45 pm

simonrg wrote: ↑Thu Jan 28, 2021 3:03 pm After 16 days with the dealer I have my ID.3 back updated to 2.0, most of the issues have been fixed, aside from mph to kph.
Carplay works etc., the manual is now available under the help icon.
Rather disappointed that looking in help it says " Sorry, voice control for air conditioning is not supported in this language." - not good as sliders are invisible in dark and 16 second YouTube VW clip demonstrating using voice control showcases heat, navigation and radio voice control.
IMG_3969.JPG
Presumably this will work in 2.1.

It will work! Just try “hello ID, I’m cold” or warm....

No it doesn't work, I get "Sorry", on repeating I get "Air conditioning functions can not be operated by voice control".
I guess it must be a feature of the 1st Edition vs. Business - I not impressed.