Volkswagen ID.3 Forum

But it will all be fixed on Wednesday when VW Technical in Milton Keynes return the technician's call.

I wish I could share your optimism!

In retrospect, the five days they took to install 2.0 on my ID.3 seems pretty reasonable.

Had ours updated to ME2 on Monday
Have a few quirks !
Set to 80 % charge but both mornings have gone fine to far charged to 100%
This morning warning take to dealer drive problem
Cleared after switch of and on snd letting car move a few feet turning off again and now ok

Contacting dealer to kerp informed!

hungerdunger wrote: ↑Wed Jan 27, 2021 12:17 am

But it will all be fixed on Wednesday when VW Technical in Milton Keynes return the technician's call.

I wish I could share your optimism!
In retrospect, the five days they took to install 2.0 on my ID.3 seems pretty reasonable.

Ok feeling happier today, car charge on the app started going down for the first time in 2 weeks, fingers still strongly crossed.

I was contacted by the dealer early afternoon staff back off self-isolation, my ID.3 has been "fully" updated, put on charge, will be taken out for a test drive tomorrow morning and I should be able to collect it after lunch.
Thought I would share a screen shot (below) to record the event.
I am a bit concerned to see that the car has been charged to 100%, very generous of the dealer, but do I now have to go for a 20% charge drive so I don't leave it charged above 80%?

simonrg wrote: ↑Wed Jan 27, 2021 7:10 pm

hungerdunger wrote: ↑Wed Jan 27, 2021 12:17 am

But it will all be fixed on Wednesday when VW Technical in Milton Keynes return the technician's call.

I wish I could share your optimism!
In retrospect, the five days they took to install 2.0 on my ID.3 seems pretty reasonable.

Ok feeling happier today, car charge on the app started going down for the first time in 2 weeks, fingers still strongly crossed.

I was contacted by the dealer early afternoon staff back off self-isolation, my ID.3 has been "fully" updated, put on charge, will be taken out for a test drive tomorrow morning and I should be able to collect it after lunch.
Thought I would share a screen shot (below) to record the event.
I am a bit concerned to see that the car has been charged to 100%, very generous of the dealer, but do I now have to go for a 20% charge drive so I don't leave it charged above 80%?
image0.png

If you plan on driving the car in the next 5/7 days leaving it above 80% is fine. What EV (lithium) batteries don't like is being stored at low (under 20%) or high (over 80%) levels for long periods of time (weeks on end)

Jel wrote: ↑Wed Jan 27, 2021 7:56 pm If you plan on driving the car in the next 5/7 days leaving it above 80% is fine. What EV (lithium) batteries don't like is being stored at low (under 20%) or high (over 80%) levels for long periods of time (weeks on end)

Great thanks, that's good of the dealer then and it saves me have to charge to 100% this month to balance the cells.
My smart drone batteries discharge themselves to 50% if you leave them fully charged after a week unused, so just the same.

After 16 days with the dealer I have my ID.3 back updated to 2.0, most of the issues have been fixed, aside from mph to kph.
Carplay works etc., the manual is now available under the help icon.
Rather disappointed that looking in help it says " Sorry, voice control for air conditioning is not supported in this language." - not good as sliders are invisible in dark and 16 second YouTube VW clip demonstrating using voice control showcases heat, navigation and radio voice control. Presumably this will work in 2.1.

simonrg wrote: ↑Thu Jan 28, 2021 3:03 pm After 16 days with the dealer I have my ID.3 back updated to 2.0, most of the issues have been fixed, aside from mph to kph.
Carplay works etc., the manual is now available under the help icon.
Rather disappointed that looking in help it says " Sorry, voice control for air conditioning is not supported in this language." - not good as sliders are invisible in dark and 16 second YouTube VW clip demonstrating using voice control showcases heat, navigation and radio voice control.
IMG_3969.JPG
Presumably this will work in 2.1.

It will work! Just try “hello ID, I’m cold” or warm....

stu-evs wrote: ↑Thu Jan 28, 2021 3:45 pm

simonrg wrote: ↑Thu Jan 28, 2021 3:03 pm After 16 days with the dealer I have my ID.3 back updated to 2.0, most of the issues have been fixed, aside from mph to kph.
Carplay works etc., the manual is now available under the help icon.
Rather disappointed that looking in help it says " Sorry, voice control for air conditioning is not supported in this language." - not good as sliders are invisible in dark and 16 second YouTube VW clip demonstrating using voice control showcases heat, navigation and radio voice control.
IMG_3969.JPG
Presumably this will work in 2.1.

It will work! Just try “hello ID, I’m cold” or warm....

No it doesn't work, I get "Sorry", on repeating I get "Air conditioning functions can not be operated by voice control".
I guess it must be a feature of the 1st Edition vs. Business - I not impressed.

simonrg wrote: ↑Thu Jan 28, 2021 4:01 pm

stu-evs wrote: ↑Thu Jan 28, 2021 3:45 pm

simonrg wrote: ↑Thu Jan 28, 2021 3:03 pm After 16 days with the dealer I have my ID.3 back updated to 2.0, most of the issues have been fixed, aside from mph to kph.
Carplay works etc., the manual is now available under the help icon.
Rather disappointed that looking in help it says " Sorry, voice control for air conditioning is not supported in this language." - not good as sliders are invisible in dark and 16 second YouTube VW clip demonstrating using voice control showcases heat, navigation and radio voice control.
IMG_3969.JPG
Presumably this will work in 2.1.

It will work! Just try “hello ID, I’m cold” or warm....

No it doesn't work, I get "Sorry", on repeating I get "Air conditioning functions can not be operated by voice control".
I guess it must be a feature of the 1st Edition vs. Business - I not impressed.

Hmmm... I’m not 100% sure in that case - perhaps someone else with a non-1st edition can jump in here too - but I don’t think that I’ve seen a different level of software/voice functionality between specs documented anywhere?

If someone with a business is able to confirm it works for them then I’d say you have something not right with one of your modules?

I doubt this has anything to do with the spec, voice control is standard across the whole range.

scott28tt wrote: ↑Thu Jan 28, 2021 6:44 pm I doubt this has anything to do with the spec, voice control is standard across the whole range.

Thanks as you say this is what all of VW's brochures / web pages / advertising have said, hence my disappointment, as this to me would be the most useful piece of voice as temperature control in the dark is a distracting activity as the controls are not lit up.

I am stuck in the "computer says no situation" - if I mention cold / heat car tells me it can't do it and help menu says it too.

If on the Infotainment system you go to Help - Voice Control - Air Conditioning - what does yours say? Mine says NO - see message image above.

Please could somebody with 0783 on a Life or Business model try to control heat by voice and let me know if it works - thanks.

simonrg wrote: ↑Fri Jan 29, 2021 12:14 am

scott28tt wrote: ↑Thu Jan 28, 2021 6:44 pm I doubt this has anything to do with the spec, voice control is standard across the whole range.

Thanks as you say this is what all of VW's brochures / web pages / advertising have said, hence my disappointment, as this to me would be the most useful piece of voice as temperature control in the dark is a distracting activity as the controls are not lit up.

I am stuck in the "computer says no situation" - if I mention cold / heat car tells me it can't do it and help menu says it too.

If on the Infotainment system you go to Help - Voice Control - Air Conditioning - what does yours say? Mine says NO - see message image above.

Please could somebody with 0783 on a Life or Business model try to control heat by voice and let me know if it works - thanks.

Just had a look at this for you...here is a screenshot of the relevant help page in our 1st Ed. Never actually gone into the help section before!
The bit I don’t understand with what you’re seeing is the reference to ‘not available in this language’ - makes me think something is amiss somewhere.

Had a look again at the spec - ‘natural language voice control’ is fixed spec on all models. The only relevant variable I can see may be ‘comfort pack plus’ - which provides 2-zone climate + heated seats etc..... but no explicit reference to a difference in voice control.

Still need someone else with a life/business to chime in I think...

I have a life pro bought 23rd dec which was updated to me 2.0 in early jan. I can’t get voice activation of ac either and have the same message. I’m contacting dealer next week for that and the miles to km speed warning. Also I can’t get remote warming apart from 1 time when plugged in. Lost being able to warm seats or steering wheel in app, much the same as others. No delayed charging etc. I’ve also lost the automatic wiper function..

mph/kmh speed limit warnings - VW know about this issue but don’t currently have a fix, by all means report it to your dealer though.

I spoke to VW UK about it this week, it’s currently escalated to the factory.

Mine went into the dealer on Wednesday afternoon to ensure it was "up to temperature" for the ME2 update to commence on Thursday morning! Had a call this afternoon Friday to say they had been online with VW in Germany to sort issues out and hopefully I will get an update on Monday as to when it will be ready to collect! My patients is beginning to wear! I did decline a loan vehicle. I have only driven 350 miles in it from new. VW have really screwed up with this launch. Still happy, almost, as got an email about my previous 3 diesel Golfs and they all fit the category for the diesel-gate claim which is well underway now!
Very disappointed with the ID3, though a nice vehicle to look at!!
ID3 1st Ed.

Anybody got a Life or Business with 0783 without heat pump, please could you see if Voice Control of heating works, thanks.

Kelloggs wrote: ↑Fri Jan 29, 2021 5:31 pm I have a life pro bought 23rd dec which was updated to me 2.0 in early jan. I can’t get voice activation of ac either and have the same message. I’m contacting dealer next week for that and the miles to km speed warning. Also I can’t get remote warming apart from 1 time when plugged in. Lost being able to warm seats or steering wheel in app, much the same as others. No delayed charging etc. I’ve also lost the automatic wiper function..

Thanks and sorry you have the problem.
So it is not just me, I guess we don't know if it is the spec i.e. Life/Business vs First or if it is the heat pump which doesn't work with Voice Control.
Either way it is silly as my heating can be controlled by app so it is linked into the full software framework, just not by Voice Control.
I had a loan Life for 15 days on 0564 on which Voice Control of heating didn't work, so it might work on 0783.

So after having my first booking cancelled in Dec I had my ID3 booked in for the 4th of Feb. Now 8 days later I've just been told it needs a new ECU. If it takes 30 days do get the new ECU delivered like some have mentioned I will flip.

I'm really not impressed with VW at the moment.

Jel wrote: ↑Fri Feb 12, 2021 3:05 pm So after having my first booking cancelled in Dec I had my ID3 booked in for the 4th of Feb. Now 8 days later I've just been told it needs a new ECU. If it takes 30 days do get the new ECU delivered like some have mentioned I will flip.

I'm really not impressed with VW at the moment.

Assuming VW are still producing ID.3s in Germany, then ECUs are available in Germany, so the delay is VW prioritising building new ID.3s over repairing your ID.3 for 30 days.
I am sure you are doing this sort of thing, but ask dealer how long YOUR ECU will take to arrive, ask for assurances and if they say it is down to VW then ask for the contact in VW to seek confirmation from and to get the delay reduced to less than 5 days.
Talk to VW Customer Care.
I find the whole VW customer experience deeply unimpressive, I got my car immediately had issues, took 3 weeks to get into taken back by dealer and only then because I contacted VW to get permission for the dealer to do work under warranty, VW would not let me talk to anybody technical, so each interaction involves me providing information waiting for customer service to get information from VW technical, then took 2 weeks at dealers as they could not get a slot for VW technical team to support them.
Good luck.

This is an interesting thread to keep running. I think SW will ultimately occupy a big slice of the ID3 chat.
My upgrade was scheduled for today. I had an emai, text and phone call reminder of my appointment at Beadles Chelmsford Essex, a 23 mile drive from my home.
Turned up, deposited my car and keys, collected the courtesy car and drove away. 10 minutes later I received a call from them to advise that they have been instructed by VW that they cannot carry out SW updates until further notice following a series of LOCK-OUTS? so I need to return and pick my car back up???????
How on Earth that happens I dont know and I am none the wiser as to when I get upgraded from 0564.
Pretty dissapointing.
They discounted me £4 on textile car mats I had ordered for the inconveinience of wasting my time and trouble for a round trip of 3 hours.
Still enough complaining, I enjoyed the drive and returned 3.7miles/kwh on a 46 mile run and it was good to get out of lockdown at home for a few hours.
Dave

Daveion wrote: ↑Wed Feb 17, 2021 12:15 pm ....
Turned up, deposited my car and keys, collected the courtesy car and drove away. 10 minutes later I received a call from them to advise that they have been instructed by VW that they cannot carry out SW updates until further notice following a series of LOCK-OUTS? so I need to return and pick my car back up???????
....

Do you know if they were trying to install 2.1 or presumably 2.0?
Lock-outs on 2.1 would not be good news and is the "cannot carry out SW updates until further notice" just Beadles or every other VW dealer.
Good luck next time and glad you had a good driver through the Essex(?) countryside.