Frozen Infotainment Screen

Daveion · Post by **Daveion** » Thu Feb 04, 2021 9:09 pm

I have looked through topics but cant see this one.
Last journey, which was fortunately very short, my infotainment screen partially froze. It switched beteeen menus after a wait but when you got a different view no changes could be made.
Could not switch AC on, no sat nav, and even the instrument cluster view change option was off.
Had to drive home with the windows wide open to keep the wind screen from misting up.
Left it for an hour and it now seems ok.
Its 0564 SW booked for upgrade on the 16th Feb.
Anyone else experienced this glitch? Is there a way out without the hour wait if it happens again.
Thanks Dave

Deleted User 192 · Post by **Deleted User 192** » Thu Feb 04, 2021 9:33 pm

Did you hold the “standby” button to the left of the screen for 15 seconds? That does a reset, the same as holding a button on the side of your smartphone.

The alternative would have been to stop and exit the car, lock it up, then unlock and try again.

Daveion · Post by **Daveion** » Fri Feb 05, 2021 12:40 am

Thanks Scott
I did stop lock and unlock but it was the same. Maybe it needs to be locked for a period of time!
I will try the power button reset if it does it again.
In 5 weeks its the only odd thing that its done.
Davve

ChrisCSL · Post by **ChrisCSL** » Fri Feb 05, 2021 11:33 am

I've got the same SW and mine freezes usually at the start of journeys

Daveion · Post by **Daveion** » Sun Feb 07, 2021 5:21 pm

Thanks Chris
Yes, mine was at the start of a journey. One other thing that happens a lot is that it won't display outside temprrature but I'm hoping little things get fixed on the SW update I get on Feb 16th.

Hoppy · Post by **Hoppy** » Sun Feb 07, 2021 8:34 pm

We are on 0784 and had screen issues while trying to turn the lane assist off
Sat nav/radio and phone stopped working

Didn’t try the reset on the move as my wife not tfst confident to try whilst driving

Was ok after turn off and start next morning

The system seems to take a while to boot up when first starting though now!

simonrg · Post by **simonrg** » Sun Feb 07, 2021 10:49 pm

My experience is that both 0564 and 0783 software take a while to boot up. If I start to drive before the boot-up has completed the Infotainment system seemed to become confused, with features having disappeared. So I now wait for 20-40 seconds before driving off and then the Infotainment system seems to behave as expected. 0783 does boot-up quicker than 0564, but still not exactly instantaneous.

Daveion · Post by **Daveion** » Mon Feb 08, 2021 10:15 pm

All useful tips. Thanks All.
Dave

Hoppy · Post by **Hoppy** » Sat Feb 13, 2021 1:59 pm

Ours has locked again today
Had to try to reset 3,4 times snd exit car to get it to work again

Getting very frustrating!

We are on 0784

Daveion · Post by **Daveion** » Sun Feb 14, 2021 11:46 am

I follow the tip from simonrg earlier in this thread.
I dont drive off until sat nav has loaded and its not frozen since so 20-30 seconds. Everything else around me is frozen however. Hopefully warmer next week.

hwhbev · Post by **hwhbev** » Sun Feb 14, 2021 1:14 pm

My infotainment system doesn't freeze but it has rebooted a couple of times. I can be driving along and it just goes black. After 30 seconds or so it restarts and I get the Welcome to VW screen. Annoying but not too much of a problem.

neil chamberlain · Post by **neil chamberlain** » Mon Feb 15, 2021 2:28 pm

Good luck with your software update. Mine went in to VW Aylesbury last Monday (8th Feb) and is still there waiting for a new control unit from Germany after crashing its reboot.

Frozen Infotainment Screen

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