Great service from VW finance customer services

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Nick Jan
Posts: 16
Joined: Tue Dec 29, 2020 5:51 pm

Great service from VW finance customer services

Post by Nick Jan » Fri Feb 19, 2021 12:48 am

In late January, I raised two issues with VW Finance and their customer resolutions team. My advisor listened carefully to a more detailed account of the issues and circumstances, and promised to do his best to resolve both. He gave me weekly updates by phone & email, before finally resolving the main issue and holding the other open until the 2.1 software update is available and installed successfully on my vehicle.

People often complain about VW customer service, but I have to say in this instance I was impressed!

Aapercy
Posts: 4
Joined: Sun Jan 24, 2021 10:07 am

Re: Great service from VW finance customer services

Post by Aapercy » Sat Feb 20, 2021 7:42 pm

Which finance package do you have? Do you have a direct phone number that works?
Life Pro - Feb2021 - version 0783

Nick Jan
Posts: 16
Joined: Tue Dec 29, 2020 5:51 pm

Re: Great service from VW finance customer services

Post by Nick Jan » Wed Feb 24, 2021 12:11 am

Was intending to do a PCP deal, but eventually decided to do the new Lease/Care deal, which is effectively hiring the car with maintenance included. 3 year deal, which can be extended for 1 or 2 more if I want that; however there is no option to buy at the end, which seems odd to me.

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