Great service from VW finance customer services
Posted: Fri Feb 19, 2021 12:48 am
In late January, I raised two issues with VW Finance and their customer resolutions team. My advisor listened carefully to a more detailed account of the issues and circumstances, and promised to do his best to resolve both. He gave me weekly updates by phone & email, before finally resolving the main issue and holding the other open until the 2.1 software update is available and installed successfully on my vehicle.
People often complain about VW customer service, but I have to say in this instance I was impressed!
People often complain about VW customer service, but I have to say in this instance I was impressed!