2.1 upgrade software has been updated

All Volkswagen ID.3 related discussions
M100
Posts: 16
Joined: Sun Oct 25, 2020 2:10 pm

Re: 2.1 upgrade software has been updated

Post by M100 » Thu Apr 01, 2021 7:15 am

My id3 First Edition has now been with the dealer for 2 weeks. They had it for 2 months last year. My dealer is as frustrated as I am and has always been very good at providing another car. It has been diagnosed remotely by Vw Technical and they are waiting for them to give them instructions/new code to finish uploading 2.1. Like a previous reader, I love the car and I’m trying not to stress about it! But the time they are taking to get back to the dealer suggests that this is a widespread issue.

Jono
Posts: 143
Joined: Tue Feb 23, 2021 9:56 pm

Re: 2.1 upgrade software has been updated

Post by Jono » Thu Apr 01, 2021 7:24 am

I think we would all feel a bit better if they were more open about the problem. I’ve had a new ID3 (not even made it out of the showroom) sat at the dealer for 3 weeks. It failed the update, it failed the software patch, it’s been diagnosed by VW, it’s now waiting for parts.

This wasn’t an early car, it was only delivered to the dealer about 5 weeks ago.

simonrg
Posts: 206
Joined: Wed Dec 23, 2020 11:40 pm

Re: 2.1 upgrade software has been updated

Post by simonrg » Thu Apr 01, 2021 7:58 am

hwhbev wrote:
Wed Mar 31, 2021 9:21 pm
I think you have a background in IT, like me. My immediate thoughts when I was told that they had updated the upgrade software were:
  • Was it simply a hardware incompatibility between the control unit and the 2.1 software?
  • Is the fix a kludge or has it resulted in a correctly working system?
  • How long will the fix last, e.g. until the next (OTA) software update?
I did try and probe by asking whether the "update" was just a kludge but I was met with a blank look. We have to remember that ICE cars are mechanical and many folks in the motor trade understand how clutches, pistons and valves work. EVs on the other hand are sophisticated computers (in fact a network of computers) on four wheels. I doubt there are many in the motor trade that are sufficiently trained to understand all this themselves let alone explain it to knowledgable and inquisitive customers. As much as I agree with you that it would be nice to have an in-depth debrief on what went wrong and what was done to fix it, I suspect that most of the detail will be wrapped up in VW's intellectual property and also nobody outside of VW's systems engineering team will have any clue as to what the hardware and software are doing. I may be casting aspersions on the technicians in the dealerships (apologies to any reading this if I am wrong) but modern EVs are complicated and VW will be wanting to keep tight control over their IP. Open source EV control software anyone.....?
Thanks for reply and thanks for probing, probably garage technicians won't be able to help, but I do feel VW should be giving more information.

It feels like details as supplied for many software products in a factual readme, would not expose IP and would be an improvement. Some people have received a printed readme on completion of the recall, which I haven't seen, so an updated version for the new patch may be a step in the right direction.

Open source would be good, but I guess unlikely.
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - Hardware H20 - North Yorkshire

hwhbev
Posts: 119
Joined: Sat Oct 17, 2020 6:48 pm

Re: 2.1 upgrade software has been updated

Post by hwhbev » Thu Apr 01, 2021 1:27 pm

simonrg wrote:
Thu Apr 01, 2021 7:58 am
Some people have received a printed readme on completion of the recall, which I haven't seen, so an updated version for the new patch may be a step in the right direction.

Here is the Table of Contents of the "readme ID.3 Edition 01.2021" booklet that was left in the car.

IMG_3167.jpeg

It provides some basic and statutory information that you might need, for example, if you don't have access to the digital manual in the infotainment system. It replaces the owner's handbook that early ID.3 owners received. I specifically asked to retain mine, as noted by the absence of a tick on the checklist I was asked to sign.

IMG_3168.jpeg


simonrg
Posts: 206
Joined: Wed Dec 23, 2020 11:40 pm

Re: 2.1 upgrade software has been updated

Post by simonrg » Thu Apr 01, 2021 2:47 pm

hwhbev wrote:
Thu Apr 01, 2021 1:27 pm
simonrg wrote:
Thu Apr 01, 2021 7:58 am
Some people have received a printed readme on completion of the recall, which I haven't seen, so an updated version for the new patch may be a step in the right direction.
..... the "readme ID.3 Edition 01.2021" booklet that was left in the car.
It provides some basic and statutory information that you might need, for example, if you don't have access to the digital manual in the infotainment system. It replaces the owner's handbook that early ID.3 owners received. I specifically asked to retain mine, as noted by the absence of a tick on the checklist I was asked to sign.
Ok extensive document I will wait see what I get.
I guess the checklist is your dealers not VW's, as my dealer says due to Covid-19 car washing is not possible and paper documents have been eliminated except for legal items.
P.S. My wife has just taken message to say dealer has had no reply from VW Technical to the query on my vehicle since Monday, despite VW customer care nominally expediting the case. So nothing happening until at least Tuesday which will be day 8 of recall.
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - Hardware H20 - North Yorkshire

hungerdunger
Posts: 57
Joined: Fri Dec 11, 2020 8:28 pm
Location: Carmarthen, West Wales

Re: 2.1 upgrade software has been updated

Post by hungerdunger » Thu Apr 01, 2021 10:02 pm

I guess the checklist is your dealers not VW's, as my dealer says due to Covid-19 car washing is not possible and paper documents have been eliminated except for legal items.
From memory that form looks identical to the one I signed at the dealer today. And they did wash the car and did give me an invoice type document to show the work carried out. I wonder if yours is using Covid as an excuse.
ID.3 1st Edition - Manganese Grey - purchased 15/12/20 with 0783 (2.0) installed by dealer. Updated to 0792 (2.1) on 01/04/21

Kaygee
Posts: 43
Joined: Thu Jan 14, 2021 11:35 am

Re: 2.1 upgrade software has been updated

Post by Kaygee » Fri Apr 02, 2021 2:00 pm

Interesting document. The only thing I received was the 2.1 update and nothing else.

HeidiFlowerpt Driver
Posts: 200
Joined: Tue Dec 01, 2020 2:30 pm

Re: 2.1 upgrade software has been updated

Post by HeidiFlowerpt Driver » Sat Apr 03, 2021 1:52 pm

Kaygee wrote:
Fri Apr 02, 2021 2:00 pm
Interesting document. The only thing I received was the 2.1 update and nothing else.
What is now in your car's document wallet? In the glovebox, perhaps? Mine now has the README document, the same format as the old manual but much slimmer. I was also given a garish red and blue streaked face mask, a freebie from VW. It matches the similarly coloured socks that came with my 1st edition car.
ID.3 1st Edition Manganese Grey - called Heidi Flowerpot

roadhawk
Posts: 71
Joined: Sat Dec 26, 2020 7:37 pm

Re: 2.1 upgrade software has been updated

Post by roadhawk » Sat Apr 03, 2021 7:03 pm

HeidiFlowerpt Driver wrote:
Sat Apr 03, 2021 1:52 pm
Kaygee wrote:
Fri Apr 02, 2021 2:00 pm
Interesting document. The only thing I received was the 2.1 update and nothing else.
What is now in your car's document wallet? In the glovebox, perhaps? Mine now has the README document, the same format as the old manual but much slimmer. I was also given a garish red and blue streaked face mask, a freebie from VW. It matches the similarly coloured socks that came with my 1st edition car.
For me the wallet just has the cover page of the old manual with the sticker of build information etc. for the car. The dealer is going to drop a README document in the post to me. I also got the face mask and a piece of A4 with the QR code to take a survey about the update.
VW ID.3 1st Edition, Glacier White, Software version: 0792 aka 2.1
Split £100 with my Octopus energy referral code: https://share.octopus.energy/ochre-hare-348

BevTowcester
Posts: 16
Joined: Tue Dec 29, 2020 7:05 pm
Location: Towcester

Re: 2.1 upgrade software has been updated

Post by BevTowcester » Sat Apr 03, 2021 7:59 pm

I collected my new ID3 tour pro S this week.
It arrived at the dealer on/around 6th March with vers 2.0 installed during manufacture. ( I was told)
It took until the 30th March to have it ready to collect.
The dealer says that 2.1 has been installed, but had no documentary proof - just salesman ‘word’
How can I verify this, other than the bug fixes is there any single obvious 2.1 software feature I can establish is present.
Where do I look for an installed software code?
Many thanks

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