2.1 upgrade software has been updated

All Volkswagen ID.3 related discussions
M100
Posts: 32
Joined: Sun Oct 25, 2020 2:10 pm

Post by M100 »

My id3 First Edition has now been with the dealer for 2 weeks. They had it for 2 months last year. My dealer is as frustrated as I am and has always been very good at providing another car. It has been diagnosed remotely by Vw Technical and they are waiting for them to give them instructions/new code to finish uploading 2.1. Like a previous reader, I love the car and I’m trying not to stress about it! But the time they are taking to get back to the dealer suggests that this is a widespread issue.

Jono
Posts: 143
Joined: Tue Feb 23, 2021 9:56 pm

Post by Jono »

I think we would all feel a bit better if they were more open about the problem. I’ve had a new ID3 (not even made it out of the showroom) sat at the dealer for 3 weeks. It failed the update, it failed the software patch, it’s been diagnosed by VW, it’s now waiting for parts.

This wasn’t an early car, it was only delivered to the dealer about 5 weeks ago.
simonrg
Posts: 249
Joined: Wed Dec 23, 2020 11:40 pm

Post by simonrg »

hwhbev wrote: Wed Mar 31, 2021 9:21 pm I think you have a background in IT, like me. My immediate thoughts when I was told that they had updated the upgrade software were:
  • Was it simply a hardware incompatibility between the control unit and the 2.1 software?
  • Is the fix a kludge or has it resulted in a correctly working system?
  • How long will the fix last, e.g. until the next (OTA) software update?
I did try and probe by asking whether the "update" was just a kludge but I was met with a blank look. We have to remember that ICE cars are mechanical and many folks in the motor trade understand how clutches, pistons and valves work. EVs on the other hand are sophisticated computers (in fact a network of computers) on four wheels. I doubt there are many in the motor trade that are sufficiently trained to understand all this themselves let alone explain it to knowledgable and inquisitive customers. As much as I agree with you that it would be nice to have an in-depth debrief on what went wrong and what was done to fix it, I suspect that most of the detail will be wrapped up in VW's intellectual property and also nobody outside of VW's systems engineering team will have any clue as to what the hardware and software are doing. I may be casting aspersions on the technicians in the dealerships (apologies to any reading this if I am wrong) but modern EVs are complicated and VW will be wanting to keep tight control over their IP. Open source EV control software anyone.....?
Thanks for reply and thanks for probing, probably garage technicians won't be able to help, but I do feel VW should be giving more information.

It feels like details as supplied for many software products in a factual readme, would not expose IP and would be an improvement. Some people have received a printed readme on completion of the recall, which I haven't seen, so an updated version for the new patch may be a step in the right direction.

Open source would be good, but I guess unlikely.
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - 0910 (24/10/21) - 3.2 (6/7/23) - Hardware H20 - North Yorkshire
hwhbev
Posts: 124
Joined: Sat Oct 17, 2020 6:48 pm

Post by hwhbev »

simonrg wrote: Thu Apr 01, 2021 7:58 am Some people have received a printed readme on completion of the recall, which I haven't seen, so an updated version for the new patch may be a step in the right direction.

Here is the Table of Contents of the "readme ID.3 Edition 01.2021" booklet that was left in the car.

IMG_3167.jpeg

It provides some basic and statutory information that you might need, for example, if you don't have access to the digital manual in the infotainment system. It replaces the owner's handbook that early ID.3 owners received. I specifically asked to retain mine, as noted by the absence of a tick on the checklist I was asked to sign.

IMG_3168.jpeg

simonrg
Posts: 249
Joined: Wed Dec 23, 2020 11:40 pm

Post by simonrg »

hwhbev wrote: Thu Apr 01, 2021 1:27 pm
simonrg wrote: Thu Apr 01, 2021 7:58 am Some people have received a printed readme on completion of the recall, which I haven't seen, so an updated version for the new patch may be a step in the right direction.
..... the "readme ID.3 Edition 01.2021" booklet that was left in the car.
It provides some basic and statutory information that you might need, for example, if you don't have access to the digital manual in the infotainment system. It replaces the owner's handbook that early ID.3 owners received. I specifically asked to retain mine, as noted by the absence of a tick on the checklist I was asked to sign.
Ok extensive document I will wait see what I get.
I guess the checklist is your dealers not VW's, as my dealer says due to Covid-19 car washing is not possible and paper documents have been eliminated except for legal items.
P.S. My wife has just taken message to say dealer has had no reply from VW Technical to the query on my vehicle since Monday, despite VW customer care nominally expediting the case. So nothing happening until at least Tuesday which will be day 8 of recall.
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - 0910 (24/10/21) - 3.2 (6/7/23) - Hardware H20 - North Yorkshire
hungerdunger
Posts: 100
Joined: Fri Dec 11, 2020 8:28 pm
Location: Carmarthen, West Wales

Post by hungerdunger »

I guess the checklist is your dealers not VW's, as my dealer says due to Covid-19 car washing is not possible and paper documents have been eliminated except for legal items.
From memory that form looks identical to the one I signed at the dealer today. And they did wash the car and did give me an invoice type document to show the work carried out. I wonder if yours is using Covid as an excuse.
ID.3 1st Edition - Manganese Grey - purchased 15/12/20.
Kaygee
Posts: 47
Joined: Thu Jan 14, 2021 11:35 am

Post by Kaygee »

Interesting document. The only thing I received was the 2.1 update and nothing else.
HeidiFlowerpt Driver
Posts: 251
Joined: Tue Dec 01, 2020 2:30 pm

Post by HeidiFlowerpt Driver »

Kaygee wrote: Fri Apr 02, 2021 2:00 pm Interesting document. The only thing I received was the 2.1 update and nothing else.
What is now in your car's document wallet? In the glovebox, perhaps? Mine now has the README document, the same format as the old manual but much slimmer. I was also given a garish red and blue streaked face mask, a freebie from VW. It matches the similarly coloured socks that came with my 1st edition car.
ID.3 1st Edition Manganese Grey - called Heidi Flowerpot
roadhawk
Posts: 105
Joined: Sat Dec 26, 2020 7:37 pm

Post by roadhawk »

HeidiFlowerpt Driver wrote: Sat Apr 03, 2021 1:52 pm
Kaygee wrote: Fri Apr 02, 2021 2:00 pm Interesting document. The only thing I received was the 2.1 update and nothing else.
What is now in your car's document wallet? In the glovebox, perhaps? Mine now has the README document, the same format as the old manual but much slimmer. I was also given a garish red and blue streaked face mask, a freebie from VW. It matches the similarly coloured socks that came with my 1st edition car.
For me the wallet just has the cover page of the old manual with the sticker of build information etc. for the car. The dealer is going to drop a README document in the post to me. I also got the face mask and a piece of A4 with the QR code to take a survey about the update.
VW ID.3 1st Edition, Glacier White, Software version: 0363 aka 3.0 OTA
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BevTowcester
Posts: 18
Joined: Tue Dec 29, 2020 7:05 pm
Location: Towcester

Post by BevTowcester »

I collected my new ID3 tour pro S this week.
It arrived at the dealer on/around 6th March with vers 2.0 installed during manufacture. ( I was told)
It took until the 30th March to have it ready to collect.
The dealer says that 2.1 has been installed, but had no documentary proof - just salesman ‘word’
How can I verify this, other than the bug fixes is there any single obvious 2.1 software feature I can establish is present.
Where do I look for an installed software code?
Many thanks
simonrg
Posts: 249
Joined: Wed Dec 23, 2020 11:40 pm

Post by simonrg »

BevTowcester wrote: Sat Apr 03, 2021 7:59 pm Where do I look for an installed software code?
If you go into Settings / System Information you should see 0792 as the software code for 2.1, 0783 is 2.0.
As shown in this thread - viewtopic.php?f=11&t=585
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - 0910 (24/10/21) - 3.2 (6/7/23) - Hardware H20 - North Yorkshire
Kaygee
Posts: 47
Joined: Thu Jan 14, 2021 11:35 am

Post by Kaygee »

HeidiFlowerpt Driver wrote: Sat Apr 03, 2021 1:52 pm
Kaygee wrote: Fri Apr 02, 2021 2:00 pm Interesting document. The only thing I received was the 2.1 update and nothing else.
What is now in your car's document wallet? In the glovebox, perhaps? Mine now has the README document, the same format as the old manual but much slimmer. I was also given a garish red and blue streaked face mask, a freebie from VW. It matches the similarly coloured socks that came with my 1st edition car.
Hi HeidiFlowerpot. That was the first thing I did when seeing the above post, but as I mentioned there is zilch.
Deleted User 192

Post by Deleted User 192 »

BevTowcester wrote: Sat Apr 03, 2021 7:59 pm The dealer says that 2.1 has been installed, but had no documentary proof - just salesman ‘word’
How can I verify this, other than the bug fixes is there any single obvious 2.1 software feature I can establish is present.
Where do I look for an installed software code?
Many thanks

Ask them to send you a photo of this screen: Settings > System Information

The software version should be 0792 for 2.1 or 0783 for 2.0
Frodo
Posts: 2
Joined: Tue Dec 08, 2020 2:29 pm

Post by Frodo »

Hi there, my 1st Edition has also been up-dated to 2.1 this week. I notice the time and the 4G icon are on the right hand side of the infotainment screen instead of on the left. Is that normal after the up-date?
digital
Posts: 121
Joined: Sun Dec 13, 2020 12:07 am

Post by digital »

That happens with 2.0.
ID3 Family, Scale Silver, East Derry alloys.

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Deleted User 192

Post by Deleted User 192 »

Frodo wrote: Sun Apr 04, 2021 4:13 pm Hi there, my 1st Edition has also been up-dated to 2.1 this week. I notice the time and the 4G icon are on the right hand side of the infotainment screen instead of on the left. Is that normal after the up-date?
2.0 and 2.1 have that for RHD cars, putting the home button closer to the driver.
Frodo
Posts: 2
Joined: Tue Dec 08, 2020 2:29 pm

Post by Frodo »

That makes sense to have th3e Home button nearer to the driver. Thanks for the answer.
Harry
Posts: 2
Joined: Mon Apr 05, 2021 10:41 am

Post by Harry »

Our ID 3 Family collected at the end of January has failed the 2.1 update and has been with the garage for almost four weeks now. The car was working perfectly well with software version 2.0 when it was recalled for the update.
The garage has tried everything available to them without success and from reading about other people’s experiences especially with VW we are feeling a bit hopeless.
The garage keep trying to reassure us that they will get there in the end, but when will that be? We have forgotten what our car looks like!
simonrg
Posts: 249
Joined: Wed Dec 23, 2020 11:40 pm

Post by simonrg »

Harry wrote: Mon Apr 05, 2021 10:51 am Our ID 3 Family collected at the end of January has failed the 2.1 update and has been with the garage for almost four weeks now. The car was working perfectly well with software version 2.0 when it was recalled for the update.
The garage has tried everything available to them without success and from reading about other people’s experiences especially with VW we are feeling a bit hopeless.
The garage keep trying to reassure us that they will get there in the end, but when will that be? We have forgotten what our car looks like!
As you say not much you can do, the only thing you could do if you haven't already is try to get more details from the garage to give you faith they will get there in the end and if they are waiting for VW to tell them what to do you could chase VW yourself.

I don't know whether it will make much difference, but opening a case with VW customer care may help your garage to get more support from VW.

The ID.3 is complex, so being on version 2.x of the software is only part of the story, as all the other modules have there own software versions. So I guess an early 2.0 could have had different versions of software on some modules than one done later, hence failure of the recall software install to 2.1 even though you were on 2.0.

Personally, I think VW should be very open in telling us exactly what is been done to our cars, rather than just installed 2.1. List of modules and software versions would at least perhaps restore some confidence through being transparent.
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - 0910 (24/10/21) - 3.2 (6/7/23) - Hardware H20 - North Yorkshire
Gosub
Posts: 3
Joined: Mon Mar 29, 2021 8:45 am

Post by Gosub »

Harry wrote: Mon Apr 05, 2021 10:51 am Our ID 3 Family collected at the end of January has failed the 2.1 update and has been with the garage for almost four weeks now. The car was working perfectly well with software version 2.0 when it was recalled for the update.
The garage has tried everything available to them without success and from reading about other people’s experiences especially with VW we are feeling a bit hopeless.
The garage keep trying to reassure us that they will get there in the end, but when will that be? We have forgotten what our car looks like!
There is a software hotfix available to try to reinstall the 2.1 software. It gets around the need to replace the gateway ICAS1 unit. These units are in very short supply and that's causing the delays.

The hotfix doesn't work on all cars, but it seems to work on most. Ask your dealer if they're aware of this fix.
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