2.1 upgrade software has been updated

All Volkswagen ID.3 related discussions
simonrg
Posts: 206
Joined: Wed Dec 23, 2020 11:40 pm

Re: 2.1 upgrade software has been updated

Post by simonrg » Sat Apr 03, 2021 10:19 pm

BevTowcester wrote:
Sat Apr 03, 2021 7:59 pm
Where do I look for an installed software code?
If you go into Settings / System Information you should see 0792 as the software code for 2.1, 0783 is 2.0.
As shown in this thread - viewtopic.php?f=11&t=585
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - Hardware H20 - North Yorkshire

Kaygee
Posts: 43
Joined: Thu Jan 14, 2021 11:35 am

Re: 2.1 upgrade software has been updated

Post by Kaygee » Sun Apr 04, 2021 1:26 pm

HeidiFlowerpt Driver wrote:
Sat Apr 03, 2021 1:52 pm
Kaygee wrote:
Fri Apr 02, 2021 2:00 pm
Interesting document. The only thing I received was the 2.1 update and nothing else.
What is now in your car's document wallet? In the glovebox, perhaps? Mine now has the README document, the same format as the old manual but much slimmer. I was also given a garish red and blue streaked face mask, a freebie from VW. It matches the similarly coloured socks that came with my 1st edition car.
Hi HeidiFlowerpot. That was the first thing I did when seeing the above post, but as I mentioned there is zilch.

scott28tt
Posts: 778
Joined: Fri Oct 09, 2020 2:34 pm

Re: 2.1 upgrade software has been updated

Post by scott28tt » Sun Apr 04, 2021 3:39 pm

BevTowcester wrote:
Sat Apr 03, 2021 7:59 pm
The dealer says that 2.1 has been installed, but had no documentary proof - just salesman ‘word’
How can I verify this, other than the bug fixes is there any single obvious 2.1 software feature I can establish is present.
Where do I look for an installed software code?
Many thanks

Ask them to send you a photo of this screen: Settings > System Information

The software version should be 0792 for 2.1 or 0783 for 2.0
ID.3 1st Edition - Moonstone Grey

Frodo
Posts: 2
Joined: Tue Dec 08, 2020 2:29 pm

Re: 2.1 upgrade software has been updated

Post by Frodo » Sun Apr 04, 2021 4:13 pm

Hi there, my 1st Edition has also been up-dated to 2.1 this week. I notice the time and the 4G icon are on the right hand side of the infotainment screen instead of on the left. Is that normal after the up-date?

digital
Posts: 90
Joined: Sun Dec 13, 2020 12:07 am

Re: 2.1 upgrade software has been updated

Post by digital » Sun Apr 04, 2021 6:29 pm

That happens with 2.0.
ID3 Family, Glacier White, Loen alloys.

ID3 Family, Scale Silver, East Derry alloys.

Go to https://share.octopus.energy/amber-foal-811 to split £100 cashback with me from Octopus Energy.

scott28tt
Posts: 778
Joined: Fri Oct 09, 2020 2:34 pm

Re: 2.1 upgrade software has been updated

Post by scott28tt » Sun Apr 04, 2021 8:25 pm

Frodo wrote:
Sun Apr 04, 2021 4:13 pm
Hi there, my 1st Edition has also been up-dated to 2.1 this week. I notice the time and the 4G icon are on the right hand side of the infotainment screen instead of on the left. Is that normal after the up-date?
2.0 and 2.1 have that for RHD cars, putting the home button closer to the driver.
ID.3 1st Edition - Moonstone Grey

Frodo
Posts: 2
Joined: Tue Dec 08, 2020 2:29 pm

Re: 2.1 upgrade software has been updated

Post by Frodo » Mon Apr 05, 2021 9:13 am

That makes sense to have th3e Home button nearer to the driver. Thanks for the answer.

Harry
Posts: 2
Joined: Mon Apr 05, 2021 10:41 am

Re: 2.1 upgrade software has been updated

Post by Harry » Mon Apr 05, 2021 10:51 am

Our ID 3 Family collected at the end of January has failed the 2.1 update and has been with the garage for almost four weeks now. The car was working perfectly well with software version 2.0 when it was recalled for the update.
The garage has tried everything available to them without success and from reading about other people’s experiences especially with VW we are feeling a bit hopeless.
The garage keep trying to reassure us that they will get there in the end, but when will that be? We have forgotten what our car looks like!

simonrg
Posts: 206
Joined: Wed Dec 23, 2020 11:40 pm

Re: 2.1 upgrade software has been updated

Post by simonrg » Mon Apr 05, 2021 3:45 pm

Harry wrote:
Mon Apr 05, 2021 10:51 am
Our ID 3 Family collected at the end of January has failed the 2.1 update and has been with the garage for almost four weeks now. The car was working perfectly well with software version 2.0 when it was recalled for the update.
The garage has tried everything available to them without success and from reading about other people’s experiences especially with VW we are feeling a bit hopeless.
The garage keep trying to reassure us that they will get there in the end, but when will that be? We have forgotten what our car looks like!
As you say not much you can do, the only thing you could do if you haven't already is try to get more details from the garage to give you faith they will get there in the end and if they are waiting for VW to tell them what to do you could chase VW yourself.

I don't know whether it will make much difference, but opening a case with VW customer care may help your garage to get more support from VW.

The ID.3 is complex, so being on version 2.x of the software is only part of the story, as all the other modules have there own software versions. So I guess an early 2.0 could have had different versions of software on some modules than one done later, hence failure of the recall software install to 2.1 even though you were on 2.0.

Personally, I think VW should be very open in telling us exactly what is been done to our cars, rather than just installed 2.1. List of modules and software versions would at least perhaps restore some confidence through being transparent.
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - Hardware H20 - North Yorkshire

Gosub
Posts: 3
Joined: Mon Mar 29, 2021 8:45 am

Re: 2.1 upgrade software has been updated

Post by Gosub » Mon Apr 05, 2021 6:41 pm

Harry wrote:
Mon Apr 05, 2021 10:51 am
Our ID 3 Family collected at the end of January has failed the 2.1 update and has been with the garage for almost four weeks now. The car was working perfectly well with software version 2.0 when it was recalled for the update.
The garage has tried everything available to them without success and from reading about other people’s experiences especially with VW we are feeling a bit hopeless.
The garage keep trying to reassure us that they will get there in the end, but when will that be? We have forgotten what our car looks like!
There is a software hotfix available to try to reinstall the 2.1 software. It gets around the need to replace the gateway ICAS1 unit. These units are in very short supply and that's causing the delays.

The hotfix doesn't work on all cars, but it seems to work on most. Ask your dealer if they're aware of this fix.

Post Reply