ME2.0 update cancelled

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id73
Posts: 32
Joined: Sat Dec 19, 2020 11:28 pm

Re: ME2.0 update cancelled

Post by id73 » Fri Jan 15, 2021 11:29 pm

Dreadfully frustrating, VW west london still not able to update to ME2.0, no explanation, no eta. Very poor customer service.

I am amazed that this software takes 2 days to complete even with a hard wired connection to the car.
What are they using, some sort of 1980s dial up modem?!?

Our Tesla is able to update wirelessly in 25mins so I really can’t understand why ID3 is 115x slower when directly plugged into a diagnostics machine

The we connect app continues to randomly work and then not work and car randomly looses its 4g connectivity so the connected features of the car are simply not reliable enough to have passed any sort of production roll out testing. Very unimpressed with it all

scott28tt
Posts: 652
Joined: Fri Oct 09, 2020 2:34 pm

Re: ME2.0 update cancelled

Post by scott28tt » Sat Jan 16, 2021 7:59 am

Because it’s not as simple as plug-in and press a button, this is a post from a master tech on Facebook:

Very basically, we update the infotainment side of things first, using a USB C memory stick just plugged into the center console then turn the ignition on, that updates everything to 783 within about an hour all being well. Then put the car to sleep for 15 mins. Then run a fault check using one protocol and input an update code, this will then assess the control units on that protocol and give us a list of what is going to be updated which is stuff like front assist and the antenna module plus a couple of others, that'll take a couple of hours to complete all being well.

Once that's done, let the car go to sleep again before running a norma CAN protocol fault check and input another update code which will update just about every other control unit, this list of updates and codings is usually in the region of 33-34 items. Again that'll take a couple of hours plus then rechecking every control unit has taken the correct software level and redoing any that may need it, usually one or two need a recode. Then a 12v battery adaption, another sleep session (they get tired easily 😂) and then a drive motor adaption on the road and pray to the Lord above that all is well. Sorry for the long winded explanation 🤣
ID.3 1st Edition - Moonstone Grey

hwhbev
Posts: 115
Joined: Sat Oct 17, 2020 6:48 pm

Re: ME2.0 update cancelled

Post by hwhbev » Sat Jan 16, 2021 3:01 pm

scott28tt wrote:
Sat Jan 16, 2021 7:59 am
Because it’s not as simple as plug-in and press a button, this is a post from a master tech on Facebook:

Very useful info. Thanks scott28tt.

I wish corporates wouldn't put stuff behind the walled-garden of Facebook. Many use it but not everyone. It's much appreciated to have someone willing to relay useful stuff from Facebook over to here for those of us that refuse to use it. :)

scott28tt
Posts: 652
Joined: Fri Oct 09, 2020 2:34 pm

Re: ME2.0 update cancelled

Post by scott28tt » Sat Jan 16, 2021 5:46 pm

It’s not an official Facebook group and wasn’t an official comment from the tech, he’s just a member of that group trying to help owners - just like if a tech joined this forum.
ID.3 1st Edition - Moonstone Grey

stu-evs
Posts: 71
Joined: Thu Jan 07, 2021 9:25 pm

Re: ME2.0 update cancelled

Post by stu-evs » Sat Jan 16, 2021 7:36 pm

So, post-update to 2.0 this week, and getting the car back last night, popped out and spent some time with the car today checking functions out etc. - the good news is that everything seems to be working perfectly! Wireless CarPlay is great...and the simple change of having the home button on the drivers side now makes a surprisingly positive difference! Got the car registered on we connect (car was offline permanently before) and the app seems to work too...albeit slightly basic at the moment.

So, hopefully good news for those waiting for the update still - seems it’s still available and functioning well!
ID.3 1st Edition

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hwhbev
Posts: 115
Joined: Sat Oct 17, 2020 6:48 pm

Re: ME2.0 update cancelled

Post by hwhbev » Sun Jan 17, 2021 5:10 pm

stu-evs wrote:
Sat Jan 16, 2021 7:36 pm
So, post-update to 2.0 this week, and getting the car back last night, popped out and spent some time with the car today checking functions out etc. - the good news is that everything seems to be working perfectly! Wireless CarPlay is great...and the simple change of having the home button on the drivers side now makes a surprisingly positive difference! Got the car registered on we connect (car was offline permanently before) and the app seems to work too...albeit slightly basic at the moment.

So, hopefully good news for those waiting for the update still - seems it’s still available and functioning well!
I've noticed with v2.0 that the speed limit warning is still confusing kph and mph. Also the Warm Hands function is still blowing out of the left hand vents in a RHD car. But I haven't noticed any other software-related niggles.

scott28tt
Posts: 652
Joined: Fri Oct 09, 2020 2:34 pm

Re: ME2.0 update cancelled

Post by scott28tt » Sun Jan 17, 2021 7:07 pm

hwhbev wrote:
Sun Jan 17, 2021 5:10 pm
stu-evs wrote:
Sat Jan 16, 2021 7:36 pm
So, post-update to 2.0 this week, and getting the car back last night, popped out and spent some time with the car today checking functions out etc. - the good news is that everything seems to be working perfectly! Wireless CarPlay is great...and the simple change of having the home button on the drivers side now makes a surprisingly positive difference! Got the car registered on we connect (car was offline permanently before) and the app seems to work too...albeit slightly basic at the moment.

So, hopefully good news for those waiting for the update still - seems it’s still available and functioning well!
I've noticed with v2.0 that the speed limit warning is still confusing kph and mph. Also the Warm Hands function is still blowing out of the left hand vents in a RHD car. But I haven't noticed any other software-related niggles.

Did you tell your dealer in advance about the Warm Hands air vent issue? It was on the list I sent to mine, and it’s now working correctly for RHD.

I do feel that the more you tell them the more they fix, there were 20 things on my list prior to me taking it to them last Monday.

Another example would be the image for the reversing camera not filling the screen, which I told them about before my car first went into the workshop and had the 0570 software installed. They also installed a patch or update then which corrected the camera image (this was not part of a regular 0570 update)
ID.3 1st Edition - Moonstone Grey

simonrg
Posts: 176
Joined: Wed Dec 23, 2020 11:40 pm

Re: ME2.0 update cancelled

Post by simonrg » Sun Jan 17, 2021 9:35 pm

scott28tt wrote:
Sun Jan 17, 2021 7:07 pm
Did you tell your dealer in advance about the Warm Hands air vent issue? It was on the list I sent to mine, and it’s now working correctly for RHD.

I do feel that the more you tell them the more they fix, there were 20 things on my list prior to me taking it to them last Monday.
.....
Seems like a great idea, but disappointing if VW aren't giving the dealers a list of items to check when they are maintaining ID.3's.

I believe Toyota do this, as I was asked where my locking wheel nuts were when the car went in for a battery error check and was told there was a small issue with brake alignment on some cars and Toyota were asking dealers to check this at next opportunity.
ID.3 Business Pro Performance 204PS 1-speed automatic 5 Door + Heat Pump - Software 0783 (28/1/21) Hardware H20
Collected 23rd December 2020 - North Yorkshire

hwhbev
Posts: 115
Joined: Sat Oct 17, 2020 6:48 pm

Re: ME2.0 update cancelled

Post by hwhbev » Sun Jan 17, 2021 9:57 pm

scott28tt wrote:
Sun Jan 17, 2021 7:07 pm

Did you tell your dealer in advance about the Warm Hands air vent issue? It was on the list I sent to mine, and it’s now working correctly for RHD.
No I didn’t but as simonrg pointed out, I expected (perhaps naively) VW to fix all known issues especially if they are software controlled which I assume the Warm Hands issue to be. What about all of the bugs that we can’t see that affect things such as battery management, etc. Surely they get fixed even though we don’t explicitly mention them when our cars go in for service / software update? At least I hope they would. I’m going to start another list of issues for my next visit to the dealer....

Is there anything still outstanding on your ID.3, apart from the things we know are coming in v2.1?

scott28tt
Posts: 652
Joined: Fri Oct 09, 2020 2:34 pm

Re: ME2.0 update cancelled

Post by scott28tt » Sun Jan 17, 2021 10:47 pm

My dealer explained that they have to log every reported fault onto a central VW system, plus they asked me for the list in advance so they could be prepared.

It was a no brainier for me to send them my list, and as I say on both occasions they’ve had my car they’ve fixed things which do not appear to have been part of the standard software update.

Yes I still have some things unresolved, including a couple of items that VW are aware of but don’t yet have a fix for - no idea if those things are fixed in 2.1 though, I guess we all wait and see.

It may also be worth pointing out that the updates are being installed as a warranty claim through the dealer - they have to be paid by VW in order to carry out the “repairs”, that may go towards explaining why dealers aren’t fixing every single thing on every single car, it’s also time consuming for them to check and resolve.

I will continue to report any error or any quirk to the service staff at my dealer, I have a lot more sympathy for them now I understand more about the process they have to follow with the car and with VW.

Oh and there was a rollbar check that is being done on every car going back to any workshop, as per the Toyota example above.
ID.3 1st Edition - Moonstone Grey

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