G43FAN wrote: ↑Tue Mar 22, 2022 8:12 am
Hi Simonrg - Please don't take this the wrong way, but it has been stated on this forum, the Facebook groups, the EV Forums and admitted by VW that the In car scheduled charging function DOES NOT WORK......
Hi G43FAN
Thanks, I know the scheduled charging does not work, that is not my problem, sorry I didn't explain properly that it is non-scheduled charging that does not work reliably. I am not aware others are having problems with non-scheduled charging.
For 11 months of ownership the charging worked correctly for me, I would set a charge level when I plugged the car in on returning home and then if I needed to increase the charge level, I would use the app to increase the charge while still plugged in.
Charging no longer works reliably for me:
- When I set the end charge level in the car to 80% for the car to charge immediately, in the morning I have had multiple occasions where the car has charged to 100%
- Increasing the charge level on the app no longer increases the charge level in the car
G43FAN wrote: ↑Tue Mar 22, 2022 8:12 am
Taking the car to your dealers will not fix it.
VW Connect are not writing a piece of software to fix it just for your ID.3. If they could do that they'd have fixed it already for all of us.
VW Connect have no idea what to do and aren't allowed to say "Oh that, It's broken" so they go through a charade of collecting screenshots (I was asked for a screenshot of my phone at one point to see if I had 4G) then telling you it's escalated then in my experience passing it to someone else who restarts the whole thing.
"The current release for the We Connect ID. is 5.11.4 for Android devices. " - This is from their email.. the current version of We Connect ID on the play store is 2.2.4 !!!
The fix for In car charging (if you believe VW) is coming with the Software Version 3 roll out. This isn't going to appear until later in 2022. There are some success with in car settings but currently the only real solution is to use a Smart charger.
I appreciate VW won't write software specifically for my car and so I have been dealing with VW Digital as the issues are around the software. However, as I discovered last year my car not only had the same poor software as everyone else but it was (uniquely?) incorrectly configured. In that case it took me 3 months of interacting with VW to get my car to be able to preheat from the app. In this 3 months the car spent over a month with the dealer, but in the end the car was correctly configured and I am able to preheat the car from the app.
I posted on here because I believe my issue is not with scheduled charging but just with charging, which it appears from the response that others aren't experiencing.
Having escalated the issue with the dealer and VW Executive Office, both have offered to help:
- The dealer has told that while VW has issued a press release about versions 2.4 and 3.1 they have not been told the timescale over which 2.4 will be released to UK dealers, so not very helpful.
- After a long phone call with the Executive Office they are following up my issue, but I was told if it is a digital issue then they may not be able to help, as to quote "this is purely an issue with VW Digital". So, they have asked me to continue to engage with VW Digital as this is they root to a solution to my issues.
I suppose another approach would be to get an OBD dongle, find somebody with an ID.3 where non-scheduled charging works and compare all the relevant components parameters with my car to see if I can spot if something is mis-configured.
Having replied to a Volkswagen We email and refusing to send the information requested as I have already supplied it at least twice before, I have now received this reply, like others they seem to have decided the issue is due to departure times in my car, which I don't use:
--------------------------------------------------------------------------------------
Hello,
Thank you for your kind reply.
Once again we sincerely apologize about the inconvenience you have been facing with the Departure Times for your ID.3.
Kindly note that we would like to escalate your case again, but in order to do that we need the details requested in this case as the technicians will need to have the details with a new timestamp.
Otherwise the escalation will be rejected.
Should you wish us to take the case further please be so kind and send us the below:
A screenshot of the 'Departure times' from within the We Connect ID. app.
A screenshot of the 'Departure times' settings from the infotainment system in your vehicle.
Your smartphone model and its operating system version.
The We Connect ID. app version.
The color of the LED next to the SOS button
Your ID.3 software Version (Settings-> System Information)
The display of the globe symbol (is it crossed out, bright white, reception bars more then 2-3?).
Thank you in advance for your kind cooperation and efforts.
We remain at your disposal around the clock, 7 days a week. You may reply to this email, or call us on our dedicated line 0800 – 2797508. We kindly ask, that you indicate your reference 0001219035 for a quick follow-up.
We wish you always, a safe and pleasant journey with your favourite Volkswagen ID.3.
Your Volkswagen team
ID.3 Business Pro Performance + Heat Pump - 0564 (23/12/20) - 0783 (28/1/21) - 0792 (7/5/21) - 0910 (24/10/21) - 3.2 (6/7/23) - Hardware H20 - North Yorkshire