2.4 update and battery replacement

Scratch · Post by **Scratch** » Fri Jul 15, 2022 2:32 pm

I know those who post on forums do so either for help, or to mention a bad experience, but it would be good if those who have a positive experience of this 2.4 update experience would also post. We would then have a gauge of the overall success, or otherwise of the update.

rikimaru · Post by **rikimaru** » Fri Jul 15, 2022 4:18 pm

terminettore wrote: ↑Fri Jul 15, 2022 2:05 pm HI,

i'm from Italy,

2 days ago I took the car to my VW workshop (ID3 58kWh) fo r2.4 update and battery replacement, and at this time the car is not ready......

After job completion the car is not seeing the new (or old) 12 volt battery, and the red battery indicator is always on.

They tried to repeat the updates without resolving the issue, and Volkswagen has not yet found the solution........
I asked to rollback to 2.3 but seems isn't possible.............

No courtesy car available.........

Without words.........

That sucks! I wonder why these errors are popping up for some but not all cars?

OB1CCFC · Post by **OB1CCFC** » Fri Jul 15, 2022 4:38 pm

Scratch wrote: ↑Fri Jul 15, 2022 2:32 pm I know those who post on forums do so either for help, or to mention a bad experience, but it would be good if those who have a positive experience of this 2.4 update experience would also post. We would then have a gauge of the overall success, or otherwise of the update.

I admire your optimism

What is disappointing is that we have numerous reports which suggest the dealer techs are just learning about what is involved. There doesn’t appear to have been any VW training or prep before the software was dropped into update systems.

Scratch · Post by **Scratch** » Fri Jul 15, 2022 4:42 pm

OB1CCFC wrote: ↑Fri Jul 15, 2022 4:38 pm
Scratch wrote: ↑Fri Jul 15, 2022 2:32 pm I know those who post on forums do so either for help, or to mention a bad experience, but it would be good if those who have a positive experience of this 2.4 update experience would also post. We would then have a gauge of the overall success, or otherwise of the update.
I admire your optimism
What is disappointing is that we have numerous reports which suggest the dealer techs are just learning about what is involved. There doesn’t appear to have been any VW training or prep before the software was dropped into update systems.

I suspect VW imagined they had done such a good job of the software design, that it was just a matter of plug and play at the dealers's end.

zedmano · Post by **zedmano** » Fri Jul 15, 2022 5:05 pm

got the id3 on Monday with software 3.0 seems great but I'm a newbie

rikimaru · Post by **rikimaru** » Fri Jul 15, 2022 9:35 pm

zedmano wrote: ↑Fri Jul 15, 2022 5:05 pm got the id3 on Monday with software 3.0 seems great but I'm a newbie

Boooo! Get out of here!

The_IT_Technician · Post by **The_IT_Technician** » Sat Jul 16, 2022 7:08 am

Morning all

Local vw dealership called . Said they need the car for 2 days, for install and testing, Free courtesy car for both the days as its a recall.

Dealership said the 2.4 update takes about 8 to 12h or so from start to finish plus testing and checks .. Hence the two day booking requirements. The 2.3 update if it was done at the dealership would have taken 5 hours.

Just hope the rest of it goes smoothly. Booked for the 2nd Wednesday in August.

Good luck all.

mergwyn · Post by **mergwyn** » Sat Jul 16, 2022 8:45 am

My car has just had the new battery and software update installed at Citygate Chalfont. It was booked in for Thursday but then the dealer called to say it might not be finished in a single day. It turns out there were 2 ID3’s booked in and they were the first upgrades that this dealership had carried out and they were cautious after their experience with the mk8 upgrade. In the end, it all went smoothly but did overrrun until the second day.

Abadgermac · Post by **Abadgermac** » Sat Jul 16, 2022 9:00 am

Have you noticed any changes/ improvements? Mine is booked for 25 July. They claim it will be done by 5pm. I’m not sharing their optimism.

Scratch · Post by **Scratch** » Sat Jul 16, 2022 9:04 am

Abadgermac wrote: ↑Sat Jul 16, 2022 9:00 am Have you noticed any changes/ improvements? Mine is booked for 25 July. They claim it will be done by 5pm. I’m not sharing their optimism.

Mine is booked in for the same day, but the dealer said it would be better for them to have it for 2 days, and booked me a loan car for that time.

mergwyn · Post by **mergwyn** » Sun Jul 17, 2022 10:16 am

I've noticed a couple of differences:

The weCharge app upgrade started to download and then stopped part way through. This has been reported by others and seems to resolve it self over time

More worryingly, my charging locations (using to set preferred charging times) were cleared when I got the car back. I did not think it was completely unreasonable given the software update but would have appreciated being warned. I have now added the location back three times (seemingly successfully) and each time the location seems to be deleted overnight. I've not seen this reported elsewhere and would welcome any suggestions!

Nevbull · Post by **Nevbull** » Tue Jul 19, 2022 6:21 pm

I was booked into Citygate High Wycombe today - I asked how long it would take when booking, and was told it would be done within the day.

On arrival this morning at 8.30, I was told I could have the car back Friday........... So walked back out of the dealership and then when I tried to rebook for a 3 day period, was told there is now a waiting list due to a parts shortage...... Maybe I'll just wait till later in the year when its all settled down.

And to top it off - I now have a 12v battery warning come up on the dash display!!!!!

Raxacorico · Post by **Raxacorico** » Tue Jul 19, 2022 6:30 pm

My 'local' dealership finally gave me a call, eight days after I called them. I'd received an e-mail from VW asking me to book. I went to the VW website and sent an e-mail to the same dealership. Their auto responses were rapid, but I had to telephone them five days later; and that was now eight days ago (so almost a fortnight since my original e-mail in response to the e-mail from VW). I'm now booked in for 11th August (Thursday), an ICE vehicle for two days (I insisted they fill the tank, to allow me to return home, and then get back to the dealership without have to re-fill) and finally I will collect on the Saturday morning. I just hope all goes well!!

terminettore · Post by **terminettore** » Tue Jul 19, 2022 8:17 pm

terminettore wrote: ↑Fri Jul 15, 2022 2:05 pm HI,

i'm from Italy,

2 days ago I took the car to my VW workshop (ID3 58kWh) fo r2.4 update and battery replacement, and at this time the car is not ready......

After job completion the car is not seeing the new (or old) 12 volt battery, and the red battery indicator is always on.

They tried to repeat the updates without resolving the issue, and Volkswagen has not yet found the solution........
I asked to rollback to 2.3 but seems isn't possible.............

No courtesy car available.........

Without words.........

Problem solved!!!!

A bugged software package caused the fault, but with a good package sent from remote support to dealer the error was cleared!

On display it shows 2.3.0, but the update is reported in row "Software" as 0912.

scurry · Post by **scurry** » Tue Jul 19, 2022 9:53 pm

I had the car (first ID.3) delivered a week ago on Tuesday and on Wednesday it was picked up by the dealer for the update in exchange for a courtesy car. Got mine back Friday. All seems ok except that now it thinks it's a Cupra at night! When unlocking the wing mirror projected downlight has changed from a circular fractal image to a Cupra logo! Told dealer who said mmm..
it's in tomorrow with a nearer dealer for something else (I think the right hand side mirror is one from a LHD... doesn't have dotted line and can't adjust far enough to not see down side of car).. Dealer A said mention it to Dealer B .. who said it needs update.. no says I .. I have proforma invoice from Dealer A (and display confirms 2.3 / 0912) who said it takes time for the fact to filter through the system.
P.S. I need to go on a course for the car.. with no manual I don't know what wonders I'm missing out on !
Apart from that..

G43FAN · Post by **G43FAN** » Wed Jul 20, 2022 7:03 am

scurry wrote: ↑Tue Jul 19, 2022 9:53 pm I had the car (first ID.3) delivered a week ago on Tuesday and on Wednesday it was picked up by the dealer for the update in exchange for a courtesy car. Got mine back Friday. All seems ok except that now it thinks it's a Cupra at night! When unlocking the wing mirror projected downlight has changed from a circular fractal image to a Cupra logo! Told dealer who said mmm..
it's in tomorrow with a nearer dealer for something else (I think the right hand side mirror is one from a LHD... doesn't have dotted line and can't adjust far enough to not see down side of car).. Dealer A said mention it to Dealer B .. who said it needs update.. no says I .. I have proforma invoice from Dealer A (and display confirms 2.3 / 0912) who said it takes time for the fact to filter through the system.
P.S. I need to go on a course for the car.. with no manual I don't know what wonders I'm missing out on !
Apart from that..

I thought the image was projected through a physically engraved lens (see failures on some models), not software, that seems very odd, they haven't had to change a mirror have they?

viewtopic.php?f=8&t=1749

baguette · Post by **baguette** » Wed Jul 20, 2022 9:34 am

scurry wrote: ↑Tue Jul 19, 2022 9:53 pm All seems ok except that now it thinks it's a Cupra at night! When unlocking the wing mirror projected downlight has changed from a circular fractal image to a Cupra logo! Told dealer who said mmm..

Can you post a photo of that? There have been several failures of the mirror projectors on ID.3s that resulted in "broken" projections, and I wonder if you got a broken image that just happens to look like a Cupra logo?

rikimaru · Post by **rikimaru** » Wed Jul 20, 2022 1:03 pm

If only we could customise the projection lol

scurry · Post by **scurry** » Wed Jul 20, 2022 8:42 pm

G43FAN wrote: ↑Wed Jul 20, 2022 7:03 am I thought the image was projected through a physically engraved lens (see failures on some models), not software, that seems very odd, they haven't had to change a mirror have they?

viewtopic.php?f=8&t=1749

I don't think they changed anything.. Dealer A didn't say "ah.. that'll be because.." although there was a scratch on the top of the pod missed on delivery which I believe they polished out when in for update.
Dealer B said that the motor in the pod was from a T-roc !! And had confirmed with dealer A that the pod hadn't been dismantled by them.
VW have OKd replacement under warranty... I should think so..!! only has 250 miles on the clock.
Hopefully get back tomorrow..
Maybe will show Audi logo

scurry · Post by **scurry** » Wed Jul 20, 2022 8:52 pm

baguette wrote: ↑Wed Jul 20, 2022 9:34 am
Can you post a photo of that? There have been several failures of the mirror projectors on ID.3s that resulted in "broken" projections, and I wonder if you got a broken image that just happens to look like a Cupra logo?

Sorry no, should have just for the giggles.. has amused the office

I'm pretty sure it wasn't a failure..only done 250 miles.. was fractal disk pattern then was bold lines of Cupra logo. Though am prepared to be wrong.
Will get full SP when get car back..
Might be an ID.Born or a (Jason) Born.3 ...

2.4 update and battery replacement

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