Delivery time

Newfie · Post by **Newfie** » Mon Oct 25, 2021 4:03 pm

darcy67 wrote: ↑Mon Oct 25, 2021 3:57 pm I had a build week of 38 and contacted my dealer this morning to only find out that it's scheduled for build in November but that could change too.

My build number is 3133XXXX.

To say I'm pissed off is currently an understatement.

That makes sense to an earlier post on this forum (not sure which topic) where someone was quoted 8 weeks delay in build week. Which was originally was 6 weeks so things are obviously getting a lot worse.

vincent_van_go · Post by **vincent_van_go** » Mon Oct 25, 2021 4:07 pm

Thank Newfie, my assumption is that practice varies from individual-to-individual, and dealership-to-dealership. My chap kindly provided me with a screenshot some weeks back, with "this is what I see". No mention of calling anybody for more detail.

Utumno · Post by **Utumno** » Mon Oct 25, 2021 4:10 pm

At this rate Elon will have shipped his first UK Model Y before we see our ID.3's

Up the jumper · Post by **Up the jumper** » Mon Oct 25, 2021 4:14 pm

I got an "in production" email from VW this morning. What does this actually mean? My last update from the dealer was build week 46.

Newfie · Post by **Newfie** » Mon Oct 25, 2021 4:20 pm

Utumno wrote: ↑Mon Oct 25, 2021 4:10 pm At this rate Elon will have shipped his first UK Model Y before we see our ID.3's

More like he'll stick one on the end of his rocket and land it on mars before we see ours.

nkajkmuk · Post by **nkajkmuk** » Mon Oct 25, 2021 4:51 pm

How is everyone getting progress updates on the order? There seems to be no online tracker and the VW online chat folk say the tracker is also down for them. Do you have to reach out to the dealer each time? Getting an update from the dealer is rather very slow with mine.

Also what does it mean when the dealer says "Your order is waiting to be updated by the factory" when I asked for a provisional build week?

Utumno · Post by **Utumno** » Mon Oct 25, 2021 4:59 pm

Up the jumper wrote: ↑Mon Oct 25, 2021 4:14 pm I got an "in production" email from VW this morning. What does this actually mean? My last update from the dealer was build week 46.

I’m not sure anyone knows. I’ve never had an email from VW, despite signing up for them from the (now unavailable) online tracker…

sidehaas · Post by **sidehaas** » Mon Oct 25, 2021 5:01 pm

Up the jumper wrote: ↑Mon Oct 25, 2021 4:14 pm I got an "in production" email from VW this morning. What does this actually mean? My last update from the dealer was build week 46.

We got this too. It arrived at the beginning of the week we had had confirmed as our confirmed build week (42) so I'd assume it means exactly that - it's now in production. Of course, there was no indication of how long it might take, so we might be waiting 6-8 weeks for it to finish build given the above posts from others. I was pleased to receive the email though, because it was independent of (not from) the dealer, but matched what he had told us a couple of weeks earlier, so seemed like things were working to plan.

I wonder if these emails have replaced the online tracker, but only for people who ordered after the tracker was removed? I can't remember when it was removed but I know it was about that time (I ordered 05/08.)

Newfie · Post by **Newfie** » Mon Oct 25, 2021 5:09 pm

nkajkmuk wrote: ↑Mon Oct 25, 2021 4:51 pm How is everyone getting progress updates on the order? There seems to be no online tracker and the VW online chat folk say the tracker is also down for them. Do you have to reach out to the dealer each time? Getting an update from the dealer is rather very slow with mine.

Also what does it mean when the dealer says "Your order is waiting to be updated by the factory" when I asked for a provisional build week?

The only way you can get any updates is currently through your dealer.

When your dealer creates an order on the VW Ordering portal on completion it will show like in image below

Where it shows "Original Build Week" is the provisional build week at time of order.
Firstly with your dealer ask if the order has been accepted with the factory and if it is ask what is the "original build week" showing on your order.

Utumno · Post by **Utumno** » Mon Oct 25, 2021 5:11 pm

“Planified”

nkajkmuk · Post by **nkajkmuk** » Mon Oct 25, 2021 5:19 pm

Newfie wrote: ↑Mon Oct 25, 2021 5:09 pm
The only way you can get any updates is currently through your dealer.

When your dealer creates an order on the VW Ordering portal on completion it will show like in image below
Order showing week no.jpg
Where it shows "Original Build Week" is the provisional build week at time of order.
Firstly with your dealer ask if the order has been accepted with the factory and if it is ask what is the "original build week" showing on your order.

Thanks Newfie. I am guessing "waiting to be updated by factory " means that the order has not yet been accepted by the factory. Not sure how long these things take, but will keep pushing. I had been quoted 26 to 30 weeks so I am not holding my breath, still it will be good to know what the provisional dates are from VW.

Newfie · Post by **Newfie** » Mon Oct 25, 2021 5:31 pm

Its all reliant on the dealer now and how good they are at keeping you updated but like I have said they are as much in the dark but they do have the order to show status updates.
"Waiting to be updated by factory" could mean anything. They need to specify which update are they waiting for. If its a confirmed build week that will be some time yet.

sausageroll · Post by **sausageroll** » Mon Oct 25, 2021 5:49 pm

Utumno wrote: ↑Mon Oct 25, 2021 5:11 pm “Planified”

But you're okay with "comission"?

epicwinningmaz · Post by **epicwinningmaz** » Mon Oct 25, 2021 6:18 pm

Newfie wrote: ↑Mon Oct 25, 2021 5:09 pm
nkajkmuk wrote: ↑Mon Oct 25, 2021 4:51 pm How is everyone getting progress updates on the order? There seems to be no online tracker and the VW online chat folk say the tracker is also down for them. Do you have to reach out to the dealer each time? Getting an update from the dealer is rather very slow with mine.

Also what does it mean when the dealer says "Your order is waiting to be updated by the factory" when I asked for a provisional build week?
The only way you can get any updates is currently through your dealer.

When your dealer creates an order on the VW Ordering portal on completion it will show like in image below
Order showing week no.jpg
Where it shows "Original Build Week" is the provisional build week at time of order.
Firstly with your dealer ask if the order has been accepted with the factory and if it is ask what is the "original build week" showing on your order.

Sending my dealer a version of this screenshot did the job in getting more regular updates. Now every time they send an email they send an updated version of this screenshot!

Newfie · Post by **Newfie** » Mon Oct 25, 2021 6:33 pm

metcast wrote: ↑Mon Oct 25, 2021 6:18 pm
Newfie wrote: ↑Mon Oct 25, 2021 5:09 pm
nkajkmuk wrote: ↑Mon Oct 25, 2021 4:51 pm How is everyone getting progress updates on the order? There seems to be no online tracker and the VW online chat folk say the tracker is also down for them. Do you have to reach out to the dealer each time? Getting an update from the dealer is rather very slow with mine.

Also what does it mean when the dealer says "Your order is waiting to be updated by the factory" when I asked for a provisional build week?
The only way you can get any updates is currently through your dealer.

When your dealer creates an order on the VW Ordering portal on completion it will show like in image below
Order showing week no.jpg
Where it shows "Original Build Week" is the provisional build week at time of order.
Firstly with your dealer ask if the order has been accepted with the factory and if it is ask what is the "original build week" showing on your order.
Sending my dealer a version of this screenshot did the job in getting more regular updates. Now every time they send an email they send an updated version of this screenshot!

That's great news.
Some of the dealers need a kick up the backside at times.

camsoft2000 · Post by **camsoft2000** » Mon Oct 25, 2021 6:39 pm

I’m slightly confused about the order no, Mine starts with 8389XXX and is 7 digits long. Are these the same order numbers people are discussing here that start 313... etc? The only reference I've got is the Order No that's on the paperwork I got from the dealer the day I signed it all. I've not had any email or SMS from Volkswagen.

My dealer says that it's ordered and will be a long time before I hear anything else.

It's pretty rubbish that there is no way to track this given the long waits.

sausageroll · Post by **sausageroll** » Mon Oct 25, 2021 6:51 pm

camsoft2000 wrote: ↑Mon Oct 25, 2021 6:39 pm I’m slightly confused about the order no, Mine starts with 8389XXX and is 7 digits long. Are these the same order numbers people are discussing here that start 313... etc? The only reference I've got is the Order No that's on the paperwork I got from the dealer the day I signed it all. I've not had any email or SMS from Volkswagen.

My dealer says that it's ordered and will be a long time before I hear anything else.

It's pretty rubbish that there is no way to track this given the long waits.

That's a different one - it'll be their (dealer's) internal reference that you have.

Once VW confirm/accept the order, you get an order number that starts with a 3. If it's a recent order, I don't think they are readily 'accepting' them at the mo, so it might take a little longer

sidehaas · Post by **sidehaas** » Mon Oct 25, 2021 7:04 pm

My order number also starts with an 8 (8069xxx). I've never had one beginning with a 3 despite it now being in build. So you aren't alone Camsoft. I don't suppose it matters other than that you can't compare so easily to others with 3... numbers?

(Edit and to add, having seen your post below - our order forms are the same and we are not with the same dealer, mine is from Johnson's VW Liverpool).

camsoft2000 · Post by **camsoft2000** » Mon Oct 25, 2021 7:05 pm

Oh wow so when my dealer said my order was placed he was just saying placed with the dealership and VW hasn’t even accepted it?!

That’s a bit rubbish. So if they aren’t even accepting orders why are dealers will accepting them?

camsoft2000 · Post by **camsoft2000** » Mon Oct 25, 2021 7:10 pm

This is my order form and is all I have apart from T&Cs. The order no is there

Delivery time

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